NAT WEST PPI - OVER 8 WEEKS STILL NO OFFER LETTER I have been trying to claim back PPI on a couple of old loans. I telephoned RBS on 3rd April and lodged my complaint. I received a letter from them acknowledging my complaint and stating that I would be hearing from them within 8 weeks of lodging my complaint. I telephoned them on 29th May which was 8 weeks from lodging my complaint. They said that a decision had been made and I would be receiving an offer letter which according to their records had been sent on out 25th May. Having not received any letter from them by 31st May I telephoned them again to be told that the letter had been sent out on 29th May and that it was sent 2nd class and could take up to 10 days to arrive. Not having received anything by 8th June I telephoned them again only to be told that separate letters had been sent regarding the two loans and if I had not heard anything within the next week to telephone them again. This is taking it well over the 8 week deadline. Has anyone else had problems with Natwest/RBS.