Hi cdrider. I too am having the same problem with Amazon - Kindle purchased August 2010 and now screen frozen. I have asked them to confirm how long they think a Kindle should last (and the screen) and they wont answer me. I have received exactly the same responses. I am livid. I am being fobbed off and have spoken to advisors, supervisors and managers. The higher level wont speak to me, contact only via email and I too received the same blurb. Just checking online to see if I can take them to small claims court and it looks like I will have to take this route. Wasnt aware of section 75, so will also look into that. I have said I would be happy to have it repaired, but they dont do repairs. I am bouncing off the wall at the minute. Did you receive a replacement? Thanks Bluejr77