Royal Mail don't have a 'Registered' service, i tried looking for it on their website yesterday and the only next option is Royal Mail Special Delivery which guaranteed next day service before 1pm but this was too expensive for me. I have had a positive reply from the Advertising Standards Agency though.

Hi citizenB, I already did make a complaint to the Information Commissioner and the response I got was that Royal Mail have not lost my details directly themselves but lost them through their service which is different issue and they cannot do anything about this. However, I have got information from Royal Mail's own website about their recorded signed for service and they say say "If you have an important item to deliver, our Recorded Signed For™ service gives you complete peace of mind with proof of posting and an electronic copy of the signature available online." The above statement says it all and it is this statement that I am now going to concentrate on in my court case. I will have my court date coming up in the next few days.

I am also taking Royal Mail to court for losing an item of mail of mine which contained highly sensitive and confidential medical information. I have started a thread on this myself and i am aware of Royal Mail's immunity and they have been getting away with stuff for too long. Why don't we start a campaign in removing the immunity that Royal Mail has by lobbying mp's, writing to the Prime Minister and getting as many signatures as possible to remove the Immunity that Royal Mail has. I would be happy to lead the campaign but would ask for help from the Consumer Action Group.

Sorry...I meant to say that I sent this item of mail in November/December 2011.

I sent an item of mail in November/December 2011 to my pension company. I sent this information by Royal Mail Recorded 1st Class post. It was only by chance that I discovered in March 2012 that this has been lost. As a result of this loss, my personal and medical details have ended up in the wrong hands as someone has used my details to try and enquire about obtaining credit in my name The information that I sent to my pension contained my following information:- My Full Name My Full Postal Address My Home Telephone Number My Personal Mobile Number My Personal E-Mail Address My National Insurance Number Including Copy Letters From DWP My NHS Number My Patient Number For Royal Bolton Hospital My Patient Number For Salford Royal Hospital My GP's Full Name & Address Medical Record From Royal Bolton Hospital & Salford Royal Hospital Medical Information From My GP Copies of X-Rays & CT Scans Royal Mail know that they have lost this information yet this still don't want to accept liability. Royal Mail have been getting away with legal/Crown Immunity for too long and we as consumers should now be taking action for the Government to remove this immunity from Royal Mail. I am happy to lead this campaign and very much would like the support of members of the public along with the Consumer Action Group. We as consumers need to lobby the MP's and the Prime Minister. Royal Mail cannot be allowed to get away with such grave mistakes which can ruin a person's life. Since I have discovered my information has been lost, I have had trouble sleeping as I am really worried that someone has got all this information of mine and they could do a lot of damage with it, Royal Mail are just not willing to accept this or take it seriously.