OK - ignoring - Thanks again ! appreciated

Hi, well I'm back again, I followed the great advice provided here, and the DCA were very cooperative if not helpful, (there's a first). However, today, I received an £69 invoice from Plusheat for "Cancellation 50% of the remaining term" Invoice Date : 31/12/2021 via an email address I have never shared with them, with my new address on the invoice. Now remembering the whole story.. I disputed this back in 2021, because I cancelled their rubbish lack of service in May 21, but in the following January 22 they sent a demand telling me I could only cancel within 2 months of the end of the term, and I had missed that opportunity in Nov - Dec 21, so now I was committed again. I argued and refuse to pay anything for 2022, and they sent me an invoice for the rest of 2021. I will pay this small amount if its best to, it just makes me mad to submit to people like Liam Clancy - Plusheat, a scoundrel at best Should I pay ? Thanks

Thank you both for you time, you never know whats in the box until you open it I suppose. Its obviously a trivial amount but of course I dint know that, and I dont owe it anyway. Thanks again, your help is really appreciated.

Thank you Ethel Street I'll do that and get back here

Hi, thanks .. It seems my last contact was less than 6 years ago, I have a communication with them on April 1 2020. They tried to stop me cancelling and told me I could only cancel within a 2 month period at the end of a 1 year agreement. No communication since, until now. If the DCa is 'serving' some kind of notice, should I go and get it? Plusheat is just a service engineer broker, he has freelance tradesmen and passes on jobs to them retaining a fee I believe, he's well known for locking people into their agreement, which also states "This Service Agreement is not an insurance policy and therefore is not regulated by the Financial Conduct Authority (FCA). It is a Service Agreement to provide ongoing routine servicing, repairs and assistance at your property, at our sole discretion, whether or not any breakdowns occur." Im curious about what they want, (they - 'he' really, its 1 guy Liam Clancy) It can only be money, for a service Ive not used, did not renew, and argued furiously to cancel. thanks for any advice offered.

Thanks dx100uk Should I open this link and see what this 'letter'states?

Hi, well here I am again .. I received another email from these people, and then followed by an SMS with a link to " a letter regarding plusheat" I haven't opened it. I know of plusheat, I used them for boiler service and insurance many years ago at an old address. They were pathetic at best and tried to renew my agreement indefinitely ! we had a fight over that and after clawing a few quid from me I left them. I changed to British Gas instead. The only thing I can think of is they are trying it on but its been years since Ive had any contact with them, I've been in my new address for 2 and its was several years before that when I last had contact. Not sure what I should do, advice appreciated. thanks

Thank you, your help is really appreciated, I was quite worried about it, lets hope they give up Thanks.

Hi dx100uk, thanks for your time. I have no debts that I am aware of, and every company I have or continue to deal with have my address and contact. I have always made efforts to be transparent and keep bills / other payments up to date for my own peace of mind. Do I ask them what they want by return email or just ignore? thanks

ok thank you

ok thanks for helping appreciated

Hi, yes it is my name However Im on the electoral register, also in companies house, also have a website for my work, Im very easy to find, it puzzles me why they are asking is this me thanks

Hi honeybee13, thanks for your help, the email address is enquire@uksearchlimited.com UK Search Limited WWW.UKSEARCHLIMITED.COM Welcome to UK Search Limited, a niche debt collection agency. Our Directors have over 100 years' experience in this sector and are all debt collection practitioners. I'm unaware of any debt, as far as I know everything I need to pay gets paid, and Ive had no requests nor demands from anyone else, things like this do cause me concern unfortunately, I can be a worrier .. I'd like to know why they are contacting me and what information they hold on me Thanks

Hi CAG. Happy New Year to you. On 2nd January I received an email and as it appears to be from a debt collection service / people tracking service, I'm concerned and unsure how to respond, or if I should. Any advice would be appreciated. Thank you. Dear Sir/Madam, This email is intended for xxxx xxxxx. If this is not you or you do not wish to receive communications to this email address, please let us know by telephoning us on 01246 488916, quoting reference 4184734. Opening Times excluding public Holidays 9am-7pm Monday to Thursday 9am-5pm Friday 9am-1pm Saturday If we do not hear from you then we shall assume that this email address is correct and will continue to correspond with you on this email address. To unsubscribe from these emails please call us on 01246 488916 however we will continue to contact you by telephone and letter. Yours Sincerely, Jon Kirwin Chief Operating Officer

Hi Andyorch ok, thanks for your advice, I'll respond to them, thanks

Hi Andyorch, thanks for your reply, They have responded to me by sending me a brochure showing the full price last year for the full time study, £4'860, no indication of the part time course costs. I agreed my contract on 6.9.17 for £2'110 part time, then paid it as you are aware. They sent me a copy of an advisory note they sent on 6.9.17, showing cost of the full time course, obviously I didn't see it then as I was not at home, I was in the university signing their agreement and didn't associate the full price with anything I was doing. They also sent me a copy of a new invoice, they claim was sent to me on 7.2.18 showing a new figure of £2'430 and giving me 30 days to pay it. No explanation of any error. Anyway, I have never seen it until a few days ago. I checked online and this years costs actually show the part time fee, which is now £2'140. I asked about that and they say that the university exercised its right to revise the fees for new entrants joining in 18-19 So basically they made a mistake charging me and want the missing pennies, and say they have the right to do so, even though this years fees are almost what I paid. Thanks gain for any advice.

Hi, thank you for some good advice, appreciated. > Ethel Street "Have you checked what "the published tuition fee listing" for 2017/18 actually says?" Actually, I couldn't find it anywhere, and so I have demanded that they send me a link to that published fee... > ericsbrother along with the unnecessary approach and demanded an apology ... > Andyorch followed by - saying if I do find the published fee online then I may consider paying this additional fee ie produce a new agreement accompanied by an explanation. plus raised a complaint in the hope of protecting people in future who may be frightened by this kind of approach. so thank you, I'll let you know how that goes

Hi, In Sept 2017 I enrolled on a course at University, at the induction day I signed an agreement for the course costs £2170 payable in 3 parts. I signed a Direct Debit form, and over the coming months all the money was taken from my bank successfully. Job done in my opinion. 8 weeks ago, I received a threatening letter, not far off a screaming banchee coming in the room and demanding £320. "You agreed to accept responsibility for your course fee's and if you don't pay immediately we will pass this to an external debt collection agency" I had no idea what this was about. I called them, and they didn't either, so I was told that something was wrong but they were not sure what, and would look into it. 4 weeks later, Another letter arrived, even more angry than before with more threats. I have, demanded an explanation of why I being asked for £320.00 I feel this is not an unreasonable thing to ask. They say, I was charged the wrong amount, and the correct amount is on the website, it's in the terms and conditions that they are allowed to charge for any mistakes they make, so pay up. "The 2017/18 Tuition Fee Regulations state ‘1.10 The University reserves the right to correct administrative errors identified during invoicing and take action to recover any shortfall in fees in accordance with the published tuition fee listing for the appropriate academic session.’ Our Regulations are published externally in advance of the application cycle" I think I have to pay them, even though its not the amount I agreed to pay, I just think their approach is awful, what if this was a more vulnerable person (as some students can be), they were very iron fist in their approach. Can I legally demand an invoice from them in advance of the £320 payment, as I have asked for them to issue an invoice and they say its only a correction. thanks

Hi nuclearshark, stu007 thank you both for your advice, it is greatly appreciated. Firstly, Stu007, I have repeatedly submitted requests to google since January, weekly, I have them all listed in my google webmaster tools app. Each time the request was refused and they would highlight webmail.wirral.net as the problem. nuclearshark, they have just offered me 1 month refund, and no charges whilst I move server, I'm just so annoyed because of they have continually refused to take responsibility, and every support agent has only ever stated the obvious, never a solution, then pointed the blame at me, another one of my clients sites that was on heart suffered that message from google, I moved that site to a new host, and in the same day the site was clear, this alone speaks volumes to me, and I would suggest it validated my previous 'conjecture'. This drama has caused me so much disruption over many months, I think I will write to their CEO Thank you both again for taking the time to help me.

HI I have no problem naming them at all, I only held back incase it was against cags rules .. its heart internet, https://www.heartinternet.uk/ I bought a reseller account so that I could host as many sites as I wanted, https://www.heartinternet.uk/reseller-hosting The account comes with a control panel but its not cpanel, it is not managed. +Webmail is in the package. My point is - the user .. ME .. has no control over webmail other than to add or remove email accounts via the control panel, I cannot alter anything to do with the address webmail.wirral.net that address is assigned to me by them any more information required please ask I have recorded months of communication from their support ticket system. thanks

Hi, I maintain several websites for clients as part of a service I provide, to achieve this I rent servers for my clients from a web host company, and point their domains names to that hosting company. Clients emails are provided using an imap client, webmail, provided by this company. Each client has multiple mail boxes attached to their domain name. This service requires a "main domain name" as the owner of the rented server, I used the name wirral.net, this meant that the webmail access would be http://webmail.wirral.net/ In January 2018, I received multiple calls from panic stricken clients who could not access their email, instead they faced a big red warning screen from google stating "Malicious Site Ahead, the person who owns this site could steal your bank details" or "Deceptive site ahead" Attackers on X.site may trick you into doing something dangerous. After several attempts to request Google unlock my sites they simply wouldn't. I contacted the web host every day who said it was "something on my sites" and not their fault. Google continued to flag up webmail as malicious. I transferred some clients sites to a new webhost and the problem disappeared immediately. I could not move wirral.net as that was the main account holder and I have not yet completely migrated all of my client sites (the ones who were not affected) as this is a time consuming task. I removed all data from the wirral.net website months ago, the website address is actually clear and accessible. The webmail.wirral.net address remains blocked by google you can see that by hitting the link. I have no control over that address, I cannot do anything about resolving the problem there. The web host does have control over it, but still they do not understand what is wrong, and have continually said its not their responsibility. The last communication (yesterday) stated " they are failing to see how this has anything to do with them", followed by even more conjecture regarding the problem. This has caused me months of disruption, and hours of migrating mail boxes and websites to a new server, is there anything I can do or anywhere I can go for advice on this matter? thanks

ok, thanks for the replies, yes I think 1st I'll get it checked out by apple, then hand a letter to them at the shop to clarify my position and copy that to one of their directors, (I found one on CAG) and start a chargeback at the same time, so thanks again

Hi cag, 8th July 2016, I bought an iPhone 6 from CEX, after a few days it developed a fault, I took it back and on the 14th July they swapped it for another iPhone, ok, fine. However, the battery ran out of the new phone, and wouldn't charge up, I took that one back, after making me wait for 3 hours they replaced the battery. after a couple of weeks this new battery has been running out 3-4 times daily, it doesn't hold a charge overnight, and apparently thats not a valid reason for being late to work (no alarm) so, I took it back again, this time, a girl behind the counter but away from the public, who never engages with the public, "the supervisor", obviously hands out her dirty work to be implemented by the counter staff, sent a message, "the phone has a scratch on the corner of the glass face, we wouldn't have sold it like that, and so that invalidates the warranty, if you want a new battery you'll have to pay for it" ok, it does, I brushed against the wall on my in to my house, I remember it, and bought a heft case the next day. hm, I decided not to enter into a public argument with people who are obviously very used to that, the counter is not a service counter but appears to be the front line for battle with customers, I noticed several other unhappy folk there already arguing. How on earth does a little scratch affect the battery ? duh ! could anyone advise me of the best path forwards? I paid for it by credit card. thanks

That is truly amazing, I wonder if Costco are aware that they have parking pirates in their back yard, it's so underhanded, anyway, thanks so much, and Ive made a donation I hope that helps thos forum thanks

Hi ericsbrother, thank you, it amazes me, I wonder what people who don't know about CAG do ? its plain robbery of the less knowledgeable (like me), thanks again I really appreciate it