Hi! Thanks so much to everyone who's responded : > Your comments and words of support have really helped. It seems that my next course of action will be to contact the CEO (thanks for the contact details!) to see if he will offer a full refund. I thought I'd say that I would be happy to co-operate in any investigation, as much as I am able, to establish any problem with the paint but in the meantime, I would like a full refund given that the paint is not as described and not fit for purpose. Does anyone have any other words of advice as to what I should say or how I should approach my communication? All constructive input is greatly appreciated! Cheers

Hi! 'Valspar Premium Matt is an advanced formula emulsion that offers state-of-the-art colour and coverage...... plus the super scrub formulation stands up to tough daily living.' Those are the benefits it claims to have. By the manufacturer's description, the paint should be virtually indestructible and quite clearly it isn't. I would hardly call leaning a clothes airer against the wall 'tough daily living' and it didn't even stand up to that. I don't know if the paint dried properly after a week. It looked dry. It felt dry. It should have been dry. I'm no paint technician so I don't know what aspect of it is faulty. What I do know is that my clothes airer has been leant against the same painted wall when not in use for over 7 years and I've never had any issues with the paint from the wall sticking to it. Now, I paint the walls with B&Q's all singing and dancing 'premium' paint and whenever I lean my airer against the wall, the paint sticks to it. It shouldn't. I should be able to lean things against the wall without the paint coming away. Yes, I did ask for a full refund initially. I was prepared, though, to negotiate for the sake of hopefully coming to a mutually agreeable solution. I never meant I thought asking for a full refund would be more successfull. Just that I don't feel that negotiating will get me anywhere. Cheers

Hi! I purchased two 5L tins of B&Q's Valspar Premium 'super scrub formula, maximum durability' paint (£69.95) for my walls. I applied the paint as instructed on the tin. A week later I rested a clothes airer against the wall, as I had done for years previously without problem, and when I moved it the paint stuck to it and came away from the wall. I tried moving it to another spot and the same thing happened. I wrote to B&Q asking for a refund as the paint was not fit for purpose. After 4 months of chasing them up for responses, answering (and reanswering) their questions, being fobbed off to the manufacturer, answering the manufacturer's lengthy questionnaire and chasing them up some more they finally offered me a £25 gift voucher as a final offer. I had requested that all communication be made in writing, either by post or by e-mail. They said that carrying out the investigation would be difficult if the could not speak with me. Their offer would just cover the cost of purchasing a small tin of the same paint that would cover one coat on the walls. I wrote back saying that I would not accept their offer, but would accept £50 to cover the additional costs of travelling to pick up the paint, time to reapply the paint and the considerable inconvenience that the whole incident has caused me, on the proviso that if the same thing happens again I will get a full refund. I requested that if that was not acceptable, I'd like the name and mailing address of someone at head office who I could write to about the matter. They did not respond so I wrote back asking again for a contact at head office. They wrote back reiterating their £25 offer and supplying me with the contact details. At this point, I feel like asking for a full refund and being done with them. Do I have a leg to stand on? Thanks in advance for any advice/support.