Good Luke! Big business likes to take advantage of small business. In your case it will be advisable to take legal action not just against ebay but ebay`s employee failing to address your case competently: it means they are purposely negligent and therefore legally accountable as well. Also make them co-defendant with the seller for fraud so your case will became a criminal case at this is the reality: they have to disclose all information relating to this case and if there is a indirect or direct willingness to gain financial advantage ebay employees dealing with your case are fraudsters. When i had an issue with paypal, where it was the case, paypal was made co-defendant for fraud: paypal always reimbursed us "as gesture of goodwill". Fabio