I know the nurse was there not in an advisory capacity but to filter the referrals. Update is he's been given another appointment.. in 6 weeks, and then it could get cancelled. It's exasperating! the sore skin bleeds and he has had a couple of secondary infections as he scratches all the time.

I meant no disrespect to the nurse. I am a former nurse! but her role was only to take a history that had been provided to the GP and take photographs, he was in and out in 5 minutes. There have been 2 appointments to see a specialist in the last 2 weeks and they cancelled both at short notice.

I am a former nurse myself and meant no disrespect, my point was that she took photographs and a medical history, that he had already given to the GP. and that was that. My son needs to see a doctor, he has had 2 appointments to see a dermatologist in the past 2 weeks and they cancelled both at short notice. My son has had this condition that is getting worse, he is covered from scalp to toe since May.

I'm hoping that someone can give me some advice. Long story cut short, my 20 year old son is covered from head to toe in a severe rash, probably psoriasis. Its even in his scalp. it's affecting him both physically and mentally. , This started in May last year, various creams were prescribed to no avail. GP referred him to Dermatology in about June. A letter arrived with an appointment at a health care centre for July, we arrived to be met by a nurse who took the family history-He had already given that to the GP, she took some photographs and said she'd email the Dermatologist. A letter arrived a couple of weeks later saying that the photos weren't clear and diagnosis unclear but he would be referred to Dermatology clinic. Another letter has arrived, the appointment is at the same health centre to see a lady and the name is given. Her name is not on the GMC site so I doubt she is a doctor. The name is unusual and I have googled her name and she appears to be some sort of health care practitioner. I have no problem with health care practitioners but my son needs to see a doctor, a specialist as a matter of urgency. My son rang the health centre and asked if she was a doctor and the person on the phone said that she was. I doubt she is. I don't know where to go from here, should I make a complaint?

Don't know how I managed that, now I can't find my original post!

Thanks I will write to them.

Please can anyone give me any advice? Long story cut short, I had numerous problems with Scottish Power. I have recently changed over to another provider. I have a pre payment meter. Prior to changing over I kept checking my account online and the debt was finally down to £57.00. and reducing each week so would be less on the changeover day. I rang Scottish Power and they told me to ring to pay the balance of less than £50 on the changeover day. Overnight on 1st November, the debt went up to £240.00 I rang Scottish Power to query this and the person in the call centre didn't know and said they would raise a query. I had a phone call yesterday claiming the money was owed from 2012 when I went from a credit meter to a pre payment meter. I told them that I could check online as far back as 2017 and the debt was gradually reducing until November 1st when it jumped to £240. I asked why they hadn't chased me for this before and asked for a breakdown I have had a letter stating that I owe the money from 2013-not 2012. can I challenge this? thanks

Thanks for your reply. Unfortunately the payment on the day of fitting was cash, I think the initial deposit may have been by card. I'm waiting for her to get back to me. They have tried ringing her, I told her to message them and tell them that all communication must be in writing. What would be the legal route? The small claims court?

Thank you for your reply. I wrote a letter for her, I have told her to only contact them in in writing.

Thank you, I'll draft up a letter for her.

Please can I have some advice please? My daughter, unfortunately has had some laminate flooring fitted yesterday by Pay weekly carpets. The carpets was supposed to be identical to the laminate upstairs. My daughter was at work and I went to the house to let them in. That morning they had tried to cancel saying the wrong laminate had been delivered and would she have another colour, she refused and they suddenly had the 'right' laminate. The laminate is nothing like the quality that she ordered and is 7mm instead of 8 mm. She has paid part of the cost so far. The company are insisting that the laminate they fitted is of the same quality as she ordered, even though the packaging that they left says different. She is paying for a poorer quality laminate to the one that she ordered. What are her rights if any?

Thanks for your reply. I can't figure it out, it went up overnight 2-Nov-2018/ 1st November shows debit of £57.06 and November 2nd shows a debit of £243.65 Bill states: Month Number of top-ups Paid monthly Jul 18 3 £35.00 Aug 18 8 £80.00 Sep 18 8 £75.00 Oct 18 6 £55.00 25 Total paid £245 Summary Total electricity costs £177.70 VAT 5.00% on £177.70 £8.89 Total other credits and debits £0.00 Total costs for this period (debit) £186.59 Your balance carried forward (debit) £322.06 Total paid in top-ups £245.00 Total paid in top-ups £245.00 Your new account balance is (in debit) £263.65 There is summary :

I wonder if anyone could give me any advice. I have a long standing problem with Scottish Power some has been escalated to OFGEM. I am on a prepayment meter for electric and credit meter for gas. Scottish Power had 3 failed appointents to come to change the elctric meter to a credit meter, my complaint escalated to the CEO and long story cut short- part of the agreement to solve my dispute was to allow me to change to another energy supplier even though I owed more than £500 on the gas. The electric debt was under £50. ( I could confirm the amounts owing by logging into my account) Scottish Power phoned me to discuss this and it was agreed I would pay the gas debt off by instaments on direct debit and I would clear the £50 or so in electric in one go. I have had an email this moring to say my account has been updated and was shocked to see that instead of owing less than £50, I now owe £247. I am shocked and this was never mentioned in the phone call. I have been on prepayment for years and thought the debt showing for electric online was correct. I have serached online and found that many others have had this problem but can't see where anyone has successfully challenged it. Can anyone advise me? its really upsetting, I thought that there was light at the end of the tunnel with the electric debt and now they have moved the goalpost.

I have had a reply from Scottish Power claiming that this Redditch number is actually one of their offices. I am sure that they are being less than honest with me. Just wish I could prove it

This is a bit complicated, I will try and make it brief"! I moved into this house in 2002, as a single parent. My ex husband came round to see the boys, I asked him if he would call at the phone box on his way home and see how I go about getting the phone connected. The phone was connected instantly, I rang up to set a direct debit up to pay the bills. I have paid every month since September 2002. Letters ect always come addressed to him. I always tell them that he does not live here and never has. I have had different responses, some say they will change the name on the account to mine, some have said I need his permission to take his name off even though he has never lived here and I pay the bills Some say I would need to set up a new service with them. I no longer have any contact with ex husband. I have the same conversation with them every time I ring them ARGGGG . Fast forward to the past year or so, I have had constant problems with the broad band , cut outs and very low speed. I am not getting the service that I am paying for. After many frustrating phone calls to BT, I kept a log of the Broadband speed and decided to complain using Resolver, as recommended by Martin Lewis. The case was escalated to The Ombudsman. I thought I had a watertight case. I have now been told by the Ombudsman that they cannot proceed with the case as BT say I have no authority as the service is not in my name. I have contacted BT and told them that I am not happy as they have been quite happy for me to deal with the service(during renewal of contracts etc) They have been quite happy to take my bank details and take my money. I have told them that as they have been taking instructions and money from someone who is 'not authorised' them they should refund me and allow me to leave the contract with no financial penalty. I doubt they will agree-Help! Effectively, They are prepared to take my money even though I am not authorised but manage to evade an investigation by The Ombudsman by saying I am not authorised.

That's my intention but these idiots claim they are from Scottish Power. Scottish Power have obviously given them my details as they knew the exact amount that I owe. I did ask for an email confirming the 'tariff' that they were offering me but he said he could not do that

Thanks for your reply. Scottish Power must be involved as this company knew the exact amount that I owed.

I have been on a prepayment meter for my electric for approximately 8 years. The meter was read recently the next thing I get is a demand for the full amount of debt. They say that they will register a default if I don't pay. I rang Scottish Power, the lad I spoke to told me the debt was about £300 less than the amount on the email and letter I had, he could not explain the discrepancy. I wrote a letter asking why they were suddenly demanding the full debt on my electric when I had been paying weekly as arranged and also queried the lack of bill s on my gas meter. Fast forward to today, I got a phone call from someone called Jude , he knew my details about the debt and the amount. He knew my contact numbers as he said your phone numbers end in*** He claimed he would put me on a cheaper tariff and that I could set up a direct debit to pay the debt plus the amount used each month. I found him difficult to understand. I asked him to email the details of the tariff that he was offering me. Jude went quiet then said that would not be possible. I then did 1471, the number he rang from was 01527 419162, I have done some searching and it appears that this number is in Redditch and possibly belongs to a DCA called Grosvenor. I blocked the number while I was out, I received 7 missed calls from 01703 925808, the phone rang again and it was a female who's name I could not understand, claiming to be from Scottish Power, I asked her if she was actually employed by Scottish Power, she hesitated then said ' I work for Scottish Power' I am really angry, I have raised a dispute with Scottish Power and this has not yet been resolved. They have passed my number and personal details to a DCA, who claim to be Scottish Power employees offering me a tariff. Offering me a tariff is not within their remit if they are a DCA. I have a total of 8 calls from these idiots today and don't know where to go from here. If you ring the 01527 419162 number, they answer saying 'Scottish Power but I am pretty sure this is fraud, I am sure Scottish Power do not have an office in Redditch

I have had a studio 24 account for some time. I am paying it off and have never missed a payment although there have been some late payments, usually no more than a day or 2. I have had a statement saying £12.00 default sum. I was a day late this month. the last 'default' is on my credit report Can I claim these charges back? I have looked in the library as I thought I could use the bank charges template and adjust accordingly but I am finding it difficult to find

I am nervous, I will send my letter by recorded delivery but from experience they will simply ignore me. I have been googling and seen cases where they just went straight for an attachment of earnings. Just wondering if I can cc my letter to anyone else ? Give my letter a bit more clout?

Thank you.

Thanks, do I send the standard SAR? or is there a special one for DWP?

I need help, I received the attached letter today. I did try to phone them but the system is down and they said they would phone me back-they didn't. I have no idea what it could be about. In the address it has (SF) so I am thinking it may be a social fund payment still owing-but for that much? If this is the case then it must date back to 2007 when I was out of work. I did get a similar letter back in 2012 saying I owed £1400. I repeatedly send recorded delivery letters asking for an explanation and they just ignored me and sent repeat threatening letters. Eventually it went to a DCA and I challenged it saying the 'debt' was in dispute. They sent it back to DWP and I didn not hear anything until today. Can anyone advise me what to do?

Thanks, I intend to but they have told me that I am not entitled to a refund.

It's too late they have already debited it from my bank account.