It was debit card. yeah think I might actually have 14 days cooling AFTER RECEIPT of products [which have never arrived]. Hopefully that's the same case with the V12 contract. Suppose it's only a valid contract if the delivery of products has been fulfilled. Also, reading through consumer rights, a company has 14 days to issue a refund upon after receiving a cancellation. So that's 14 days today (sent cancellation email on 24th March) Do you think I should send a 'Letter before action' if no refund is issued today? Thanks

Hi All, This isn't really a dispute as such as they don't reply to any of my correspondence but I'm hoping to get some guidance as to what actions I could take next. Here's some background: - Made an online order 3 weeks ago for a weights machine @£550. - Payment made using V12 0% Finance (£55 deposit paid upfront and then monthly payments starting in April) - Delivery was agreed and confirmed for 23rd March. I took a day off work and waited in all day but package did not arrive. I tried throughout the day to contact them for an update but could not get through to anybody who knew about my order. Their contact number has 2 options. 1 for new sales and 1 for existing orders. Nobody picked up option 2 the entire day and not one response to my voicemails. The sales team (option 1) just kept putting me through to option 2 even when I asked them not to. It wasn't until 5.30 that someone actually helped me (I had to be very abrupt). At that point they told me the order could not be fulfilled and that they would contact me on the Friday (4 days later) to update me. - I then checked the website and it said items was out of stock until 4th April - Next day I phoned (again no luck) and used the Online chat to cancel my order due to poor service and the item being out of stock. Again, sales team were not interested. I was promised on three occasions that the manager would call me back within the hour and It never happened. - I sent an email to cancel the order too so that I had it in writing but guess what, no response. I just wanted to ensure that I had formally requested a cancellation within the 14 day cooling period. - I went about 7 days with no response or help. Just wanted confirmation that my order was cancelled and a refund of £55. - I contacted V12 finance too to tell them the situation - No response. - Last week I sent an online chat message saying that If I do not receive cancellation that I will leave a bad reviews online. Manager called and left voicemail a few hours later. Too late, I had already done it. She didn't even acknowledge my cancellation request in her voicemail. She just wanted to re-arrange delivery. You can read their reviews on Trust Pilot and see what other's also think of them also (not just me)" powerhouse-fitness.co.uk" i'm not sure what to do next. I know that £55 isn't a huge amount but it's principle and the customer service has been absolutely shocking. I'm more concerned about the v12 contract as I don't know where I stand on that. Any advise would be appreciated. Thanks Ryan

Thanks. I will dispute regardless . Ll is in the flat currently painting so he probably put them in himself. No call out fee necessary. Suppose I will let dps decide as they're the ones holding my money

The LL has come back with £30 quote to replace two bulbs for the bedside lamps. I had replaced these lamps the other day because the previous ones had broken but forgot to buy the bulbs. They take the cheap bayonet ones. it fair for to dispute the charge of £30 to replace bulbs that cost £2 each?

Thanks for the information mariner51I've actually managed to get into the lighting fixtures (with a little help from my dad ). So I can now fit the bulbs myself without fuss. Just the carpet issue now. I admit it's not perfect but it's looking like it was when I first moved in so hopefully i'm not charged.

Thanks. I should have previewed before submitting. I did write it within paragraphs but doesn't seem to have posted as intended.

Hi. My 1 year tenancy agreement has just ended and the landlord has visited the flat to check it over before the deposit can be released. fyi the deposit is held by DPS Last week the landlord sent out a document detailing what had to be done upon my exit of the property. It contained quite a few things but the following especially stood out to me (not exact wording): * All light bulbs must be in working order. if not there will be a charge of £30 for 1 to 4 bulbs and more charges if 4+ * Flat must be professionally cleaned. Including Carpets. .... I've looked through the tenancy agreement that I signed before moving in last year and it does say that light bulbs need to be replaced however does not state the charge. Likewise it doesn't mention anything about professional cleaning Surely the tenancy agreement is the binding contract and that if I breach the contract by not fulfilling the term to replace the bulbs then the remedy would be damages, which should be the true cost of replacing the bulb!...not a standard charge of £30 Some bulbs are within a fixed fixture that I can not get into. I told this to the landlord. I said i was happy to buy the bulbs but that I can not physically change them! He said the charge would be £30 regardless! This seems unfair to me and I don't know how the landlord will justify the charge to DPS when trying to deduct this re the carpet......it is dirtied by the door as you walk in. Can this be classed as general wear and tear? Again, the tenancy agreement doesn't say the carpet needs to be cleaned, however the landlord is trying to charge for this because he sent a list of "things to do before you move out" and charges last week. In summary, should I just disregard the document that he sent out last week and just concentrate on ensuring the terms of the contract (and inventory) are fullfilled? Obviously, I can't replace the bulbs but I'm not paying £30! It's principle more than anything.

Hi there Here's a summary of my situation: - Joined Bannatynes in 2008, 12-Month Contract. £39/month for Multi-Gym Membership (Base gym in Skelmersdale) - Moved to Manchester in 2010. Started to use the Manchester gym which was fine under my multi-gymmembership. - As it wasn't my base gym I had to sign in everyday which took about 10 mins as they also had to call skelmersdale to verify my account - I did this for a long time as they wouldn't let me transfer to the manchester gym even though it was the only one I was now using - I told the guys in manchester and skelmersdale that I wanted to be transferred to the manchester gym and taken-off multigym as I was sick of signing in everyday. They told me I couldn't because it was a different membership system and that I would have to cancel my current contract (with a 3 month cancellation period) and then re-sign up to manchester - I told them this wasn't fair as all I want to do it transfer gyms. I had been paying £14 more than the ppl using the manchester gym and told them this thinking my Loyalty might be noticed. - I said I would leave the gym if I couldn't be transfered because it was ruining my gym experience (having to wait 10 mins each day) and was paying a lot more money than everyone else there who were using the same services. They couldn't care less! - Anyways, I told them I was cancelling and stopped my direct debit. They are now chasing me for the three months cancellation £117. - My contract does say I would have to give three months (I have recently been through the contract) - I feel that I will have to pay this even though I wasn't happy with the service and eventually didn't have any enjoyment from going - I have been ignoring their letters to date. What will happen if I keep ignoring? Can this affect my credit rating or can they make a default agaisnt me? Thank you Ryan

Hi All. Would be very grateful if someone could please help Here is my situation: - I left me previous Employer back in March, a few months after qualifying as an accountant, and naturally left for a better position elsewhere. - My contract of employment, which I obviously signed when I started, stated clearly that if I left the company within two years after qualifying, I would be liable to pay back all of my tuition fees (which totalled £2,000) - When I left the company I didn't realise this was in my contact and I have very recently received an aggressive letter and number of phone calls from a Company called Incasso Solicitors (acting on behalf of my previous employer) demanding the money - I genuinely left the company not realising I would have been liable for the money and nothing was said to me when I handed in my notice or even before I left - Now I know I'm liable for this, as I signed the contract, but I've noticed a few things in my contract which I need to discuss with you guys - Incasso have demanded all the money in one payment or at least two payments, which to be honest i can't afford, especially given the fact it's almost xmas and i've recently moved house - I've read my entire contract and literally all it says regarding the tuition fees is that if I left the company within two years after qualifying, I would be liable to pay back all the fees. Says nothing about Payment Method, Schedule of Repayments or Time Frame of Repayments etc. - With this in mind I told the debt collectors that i'm willing to pay back all the money but i want to pay it back over at least 2 years because 1) It gives no detail of repayments in the contract, 2) My current financial situation and 3) If I had to pay these course fees myself during my employment I would have had 3 years to pay them (my length of employment). - They would not listen to me and insisted I could have no longer than 6 months and that would be pushing it and may be rejected by the management. - When I queried them about my employment contract they dismissed it saying they weren't interested. - I'm sorry but isn't this the whole point of contract law?! - Where do you think I stand? I would like to pay these fees back over at least 2 years. Given the information I've provided above, do you think I have a strong case? Apologies for the bullet points but I wanted to make it as clear as possible. I appreciate any help you can give me on this Ryan