@BRIGADIER2JCS , how do I do that?

I forgot to add, I AM STILL AWAITING AN ANSWER!

Hi LCS - I am just going to paste the emails I have sent them and you will know what I am talking about. Rebecca Carter: I had an agreement to pay you energy balances owed to British Gas for electricity and gas used at.... The agreement was to pay a total of £105.24 for electricity and £80.57 for gas at a rate of £5.00 a week each, commencing from the 28th February 2011. I have overpaid both accounts and I do not know if you noticed, because I am sure you would notify me if you don't get your payment weekly, but I have been overpaying both for a while now and you did not notice, anyway I want the amount overpaid back into my bank account as soon as possible. For Gas, I have overpaid £34.43 and for electricity I have overpaid £9.76, for a total of £44.19. Thanks 8/13/11 to Rebecca I am forwarding you this email that I sent you the 31st of July and have not received an answer, but I received a letter today from you. I told you I have overpaid for a total of £44.19 and instead of receiving that money back into my account, what I got is a letter of installment default, arrears of £5.00 from a total balance of £97.55 from my account ... and that sounds like a joke to me because the original debt for that account was £80.57 and I have been paying £5 a week since February and now you tell me I owe even more than in the beginning, hahahahaha (skills for life, numeracy lessons are free in this country). I want this matter sorted asap and I do not want to be harrassed anymore as I have paid, and OVERPAID this debt, I also want my money back into my bank account asap. Notice how quickly you send installment default notices (even when the debt has been satisfied and overpaid) but you take two weeks and counting to return money overpaid and don't even notice (or you just pretend, after all someone has to pay for all those holidays, ain't it?) that this debt is already paid and wrongly overpaid. 10/7/11 to Rebecca I AM STILL AWAITING A RESPONSE FROM YOU AND IT HAS BEEN 2 MONTHS NOW, DO YOU REQUIRE THAT I REPORT YOU TO THE PERTINENT AUTHORITIES OR ARE YOU EVER GOING TO ANSWER ME AND GIVE ME MY MONEY BACK???

In my case, when I got the LCS letter I knew a relative of mine who lived before at my current address had a utility debt, so I contacted him and we made the arrangements to pay, so far so good, BUT one day after being paying for a while we wanted to check how much more was left of the debt and to our surprise my relative had overpaid around 50 pounds and we got no letter advising him of the overpayment. We contacted LCS by email explaining, but no answer, not only that but what we got was a letter when the next payment would have been due, an instalment default notice and this time the total balance was even MORE than the original debt, hahahahaha. We contacted them again and can you all believe that until now, and it has been 2 months since we first contacted them, nothing has been done!!!