Is it any wonder the FOS are under the strain. The amount of worthless complaints they get are unbelievable.We live in a world were consumers continue to want money for nothing. I work in the finance industry anda customer wanted £1000 compensation because we called him out of hours. Do me a favour. I have no doubt that some cases will have experienced genuine bad customer service but the few badapples are spoiling the cart. Just look at the financial mess the insurance industry is in from over inflated claimsand personal injury claims. Insurance companies in this counrty are losing money hand over fist and I personally have to pay an extra £50 car insurance every year because some twonk claims for personal injury in a 2mph collision.