EE are a law into themselves, that is why I always go to the top of the tree, olaf.swantee@ee.co.uk That is the email of the CEO. Put your complaint to him and it will get sorted. Don't deal with third parties

I will x

but it does clearly state 120 days from when you were aware there was a problem. The forms are on the way

Like that lol

Thank you for that quick reply. I have just rang Natwest again and strange how when you quote things, now they will look into it but earlier when I rang it was sorry out of time!!! I will let everyone know how I get on x

Hi Guys Some quick advice needed. I'm a Paranormal Investigator, on 18th August this year, myself and hundreds of other people paid for a new device that is being marketed by an Italian Investigator called the Ghost Ark. We first were promised delivery in October, then December and now end of January. What has worried me in the last week is the forums are full of fraud allegations concerning this company. I emailed them last Friday demanding a final delivery date by Monday but they haven't replied. I have just rang my Natwest bank for a charge back they refuse saying it is out of the 120 days and to go to the company. Now correct me if wrong but thought that it can be up to 540 days? If so I need the correct legal terms to email them and get this sorted at I am down £184 on this. Many thanks for all your help

I watched it last night and want to know was the car that had a logbook loan on it, taken away legally. Was the poor ex army bloke who had to quit his home, was that done by the book as well? Just interested in what everyone thinks of this x

Hi Steve82, I had a problem with a top of the range Washing machine, It was out of it's 12 months warranty, and from a catalogue. As I was not the agent or had contact with the agent, I first rang LG customer services. I was given the run around by them so did this: young.na@lge.com This is the email of the CEO. I wrote to him, explained that I had a report which said the machine was faulty. It needed a new part, which was sent to a repair shop who fitted it and I was given any expenses that I had occurred, returned to me by a cheque. Don't take no for an answer, quote SOGA and tell the ceo that you will not drop this matter and as the company head, he should be aware that you are not getting good customer service, which they pride themselves on! It worked for me, let us know what happens Best Wishes Blueboy x

:-(Bridg, It is indeed a sad day! The last two years you have helped me with your straightforward advice and no nonsense words! You will be sadly missed by us all, but please remember there are a lot of people who came on here under a great deal of stress, you have helped so many people, I hope you carry on your good work in the future, My best wishes and thanks Blueboy xxxx

:oops:Sorry dx, forgot I had the previous posts! silly me x

I have been 'in dispute' with Aktiv capital since November 2011 due to non-CCA provided. This is not on my credit file and not SB as until then I was making the odd token payments. Since finding this great site I know my rights. After sending in the In Dispute letter in Nov 2011, they have sent me half a dozen discount letters, which confirms to me they have no credit agreement. Enter BW&C, July 2013 with a begging letter on behalf of AK. I send the usual account still in dispute to them with a footnote that no doorstep callers either. In August they send a settlement offer letter. I ignore that as in my previous letter to them I said that I would not communicate any more with them. Today I get a letter from them with the WE ARE GOING TO VISIT YOU. As I have already revoked their right to enter my property, is there something I can do that will take this further. I have no problem telling an agent to go away but my 16 year old son has autism and would get in a state with their lies. Any help would be welcome on this matter Blueboy

Thanks Brig and citizen, I can handle myself with those lowlife's! It's the people who are just starting to get a grip on their debts might be frightened by this paragraph from their letter and I wanted to bring to everyone's attention, so it may help someone else, like reading the other threads and advice from this site has helped me. Keep up the good work everyone!!!

Thought I would share part of this letter from BW&C that arrived recently. I am in dispute with Aktiv Kapital due to non CCA and it is no longer on my file. They have been quiet for two years, then gave it to BC&W for a go. Thanks to the wonderful advice from this site over the last 3 years, I am in total control and most of my debts now are SB or close to it. BW&C sent a begging letter and said in a dark tone, that they would send a doorstopper. I sent the nice people the In Dispute letter and included the do not take my doorstop away! They sent a reply and one of the paragraphs says this: The stage in which we issue a Debt Investigation Officer forms part of our automated collections process. This is pre-determined by our client. A visit from a Debt Investigations Officer is only proposed when every other available means of contacting you has been exhausted and an amicable resolution in this matter remains absent. The OFT's Guidance on Debt Collection reference to making an appointment on field visits relates to, where say, the Agent has called round and advised by the customer that is was not a convenient time, then he should make another appointment. An appointment is not necessary for the initial visit. If however, the customer is not there at the agreed time, then the Agent can call again at an unscheduled time. Now I know to tell them to bog off, but someone who is just sorting out their debts could find this most misleading! I thought this wasn't allowed if you made it quite clear that you do not want a visit. Your thoughts please. Blueboy x

In my honest opinion

many thanks ploddeertom xxx

Thank you for your speedy reply unclebulgaria67 but she has applied properly for the single discount and it was the letter from the council which said: I WILL REQUIRE VERIFIABLE FORWARDING ADDRESS FOR MR XXXXX AS REQUESTED IN YOUR APPLICATION FOR SINGLE OCCUPANCY DISCOUNT. She doesn't know where he is living and how can she put an address on the form that she doesn't know! Surely it isn't her place to find out his address as he doesn't want her to know who the lady he has been seeing lives! Can they continue to refuse the discount?

Hope someone can help me with advice here. My friend has split from her partner of 25 years and just found out he was seeing someone. She had no idea where is is living and wrote to the council to give you single person discount. She works full time and has a 15year old and one at university. She had a reply from them and they have refused to give her the discount as she hasn't supplied his address. I'm helping her as I think she is going to have a breakdown. Surely they are breaking the law? She is a law abiding citizen and struggles to pay the mortage and bills as it is. Please can fellow caggers help a lovely lady, I need to know her rights and a possible letter to reply to the council with. Blueboy xx (I am a female, sorry about the blueboy bit, its one of my dogs names)

many thanks for your advice slick132 xx

Thank you for your reply, but I'm after the legal side of this. She has had terrible trouble with Harvey's before the second 3 piece was delivered and she measured it and it is smaller than the first one. She rejected the furniture and the loan was cancelled, and she has not heard a word from them for months! She is a very honest person and is not trying to pull a fast one. It is me who wants to protect her rights over this.

Can anyone please help

can admin put this in legal as I have had no replies xx

Can anyone help with this legal matter please?

Bump

can anybody help please

Hi citizenB, I totally agree with you and always put dates for payments etc in my diary! When you have had terrible debts and see light at the end of the tunnel, you feel that you have been given a second chance and I will never let myself get in a state like that again. good luck to lenny01 xx