Don,t bother with homserve they are rubbish i changed my boiler and heating cover to dial a rod homecover for £49.99 a year and got 6 months free for switching, had a problem with my heating and they fixed it after arriving within 1 hour from my call i have recommended them to any one who has had a problem with homeserve and that,s a lot from what i have seen on the web and heard in conversations with friends there web address is dialarod.tv hope this helps