Hi All. My Father is nearly 80 and relies on his landline. He recently reported a problem on his line to his provider (Post Office) who confirmed there was a fault and advised him BT would be out to have a look. BT arrived a couple of days later and the engineer says there is a fault caused by water ingress and he needs a new connecter box in the house. He replaces this box and disappears. Next thing my Father is being charged by the Post Office £144 + VAT for this tiny box! No-one, not the engineer or the Post Office at any time suggested there would be a bill, let alone one for £144+VAT, they just did the work. He thought, as it was their box and their line, there would be no charge. Question is can they just do the work without advising him there would be a huge bill? Surely they should have quoted him for the work? Not only is he on a pension and can ill afford the cost, he is quite upset about it as he feels conned. The irony of it is that the water ingress came from the hole where the cable entered the house and wasn't sealed properly originally, so it is actually their fault anyway. Thanks in anticipation of any advice.

I've had problems from day 1 with this model, now 24 months old. Three times in the first year their engineer 'fixed it' (after a battle with Commet) only to break down again. Then the 4th time it broke (after 13months) they wouldn't send an engineer as it was 1 month out of guarantee. Quoting SOGA and everything else proved no good. I gave up with Commet as we have kids and didn't have a fridge (or was it freezer that time?!), and paid for it to be mended by an independant engineer (PCB). It again broke down recently - the diverter valve this time. My own independant engineer says this time he can't even get the parts to fix it as Commet and/or Prestige is a closed shop........ I'm just going to give up and buy a new one. Not from Commet who will never get my business again as long as I live. Avoid this model and above all, at all costs, AVOID COMMET!!!

I've seen a few threads relating to Comet and the Prestige PRT295ffcs, but don't know what to do now. Basically mine has a recurring fault - fridge icing up and freezer temperature going erratic. Its never been right even though they have 'fixed it' twice in the first 12 months. It has gone wrong yet again but of course now its just out if guarantee so they wont repair it without an engineers report and want £69 for this. I am stuck between a rock and a hard place - £69 or clear off and stop bothering them!! Surley a fridge freezer has a life of more than a 14 - 15 months?!! Is there anything I can do or do I have to stump up £69 and hope for the best? Do I have to have this £69 report to quote SOGA? Many thanks.