So I stupidly bought a dell. It has an American keyboard in it. I'm not American. Filled in the "something is wrong" form and got someone with "an accent" call me. The UK keyboard has arrived. The technician did not turn up on the day they were supposed to. I demanded two days pay in compensation and was informed they would try to get it. Have since filled in several of the online forms. I have said I will be taking them to the small claims court, and that under the Sale of Goods Act the laptop as is with the American is not as described (The invoice says UK/Irish keyboard) nor fit for purpose (American keyboard) and will be seeking a full refund by end of play this Friday - the 8th. If they do not get back to me. I live in Reading and their offices are just down the road so I could always go in there. Have warned all my family and friends not to get dell ever. And any other person stupid enough to stay still near me for longer than 10 seconds lol.