Hi all,
I phoned Barclaycard to ask for a complete list of all transactions, charges, dates and evidence of any manual interventions as covered by the DPA for the last 6 years. The operator responded by saying that they can only send out statements at a charge of £3 each...even after I made her aware that I was making a DPA request and the maximum charge is £10.
I've read all the FAQs but I didn't see a letter specifically for a DPA request to a credit card company. I've modified the DPA request letter (changes in bold) found in the library and am wondering if it's good to go...I removed the reference to alternatively providing me with statements as they would probably do that and charge £3 each time
Any comments/suggestions etc? Obviously I will remove the bold tag before posting
Thanks in advance.
J
Dear Sir/Madam,
ACCOUNT NUMBER: xxxxxxxxx
Please supply me with a complete list of all transactions and charges, including dates, relating to my credit card account since [xxDate as far back as you wantxx].
Additionally where there has been any event in my account history over this period which has required manual intervention by any member of your staff or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention or other evidence of that manual intervention in relation to my business with you.
If you are unable to supply data relating to manual intervention because there has been no such manual intervention then please be so kind as to confirm this in your response to this request.
Please note that this is not a request for copies of credit card statements but a full list of all charges and manual interventions, including dates as these have been ruled by the Information Commisioner to be part of my file and must be provided under the terms of the Data Protection Act at a maximum charge of £10.
You have 40 days in which to comply.
Yours faithfully,