Hello I bought a laptop in September 2015 from pcspecialist £1200. Paid the deposit of about 100+ with credit card and chose to pay off the finance with up to12 months 0%apr if settled before 12 months. which I paid early in May. After about 3 weeks of having the laptop it developed a warbling sound from one of the speakers which I reported to pcspecialist, they said for me to return it, but as I was working away I was unable to as I needed it. The opportunity came 2 weeks ago were I could and have returned it and they have said that its a design fault, that they can do nothing about it. Email from them below. "This is a brief status update for your RMA ). Our aim is to keep you informed as much as possible throughout the RMA process. New notes have been added to your RMA as follows: "Hi I have been testing the system running various tests to try and stop the whine from the sub speaker. I have updated the BIOS in hopes that this would regulate the voltages more efficiently but unfortunately this has not worked. I have also tried to under volt the CPU in order to reduce the whine but again this has not worked. After testing of various components and looking into how the motherboard and components are seated in the chassis it has shown that the sound is being caused by the chassis its self. Unfortunately this is the same across all laptops in this range and I have experienced a similar issue with an older laptop that would produce the same problem but when connecting speakers to the headphone jack. There is no way that I can remedy this as it is down to how the chassis are manufactured. We have been in contact with the manufacturer and they tell us that this noise is considered to be within manufacturing tolerances. I am sorry that there is nothing I can do to prevent this. The only means to avoid this would be to have some music or video to be playing with volume. Please let me know your thoughts on the matter." So it looks like the laptop is not fit for purpose as its a design fault? The noise isn't loud but loud enough to annoy you when sat working on it. Where do I stand I either getting the UN-fixable fixed or swap/upgrade to a different model or even a refund (which I don't really want) I just find it hard to believe that every laptop in this model warbles at the user Any help advice would be appreciated

P.s this sound only really starts when warm or playing something graphical from YouTube/Facebook or a video . If I disable the audio driver the sound goes. if then install the updated drivers it starts again. Once warm it will warble on boot up and all the time.to me it's a bad earth somewhere

Hello I bought a laptop in September 2015 from pcspecialist £1200. Paid the deposit of about 100+ with credit card and chose to pay off the finance with up to12 months 0%apr if settled before 12 months. which I paid early in May. After about 3 weeks of having the laptop it developed a warbling sound from one of the speakers which I reported to pcspecialist, they said for me to return it, but as I was working away I was unable to as I needed it. The opportunity came 2 weeks ago were I could and have returned it and they have said that its a design fault, that they can do nothing about it. Email from them below. "This is a brief status update for your RMA ). Our aim is to keep you informed as much as possible throughout the RMA process. New notes have been added to your RMA as follows: "Hi I have been testing the system running various tests to try and stop the whine from the sub speaker. I have updated the BIOS in hopes that this would regulate the voltages more efficiently but unfortunately this has not worked. I have also tried to under volt the CPU in order to reduce the whine but again this has not worked. After testing of various components and looking into how the motherboard and components are seated in the chassis it has shown that the sound is being caused by the chassis its self. Unfortunately this is the same across all laptops in this range and I have experienced a similar issue with an older laptop that would produce the same problem but when connecting speakers to the headphone jack. There is no way that I can remedy this as it is down to how the chassis are manufactured. We have been in contact with the manufacturer and they tell us that this noise is considered to be within manufacturing tolerances. I am sorry that there is nothing I can do to prevent this. The only means to avoid this would be to have some music or video to be playing with volume. Please let me know your thoughts on the matter." So it looks like the laptop is not fit for purpose as its a design fault? The noise isn't loud but loud enough to annoy you when sat working on it. Where do I stand I either getting the UN-fixable fixed or upgrade to a different model or even a refund (which I don't really want) I just find it hard to believe that every laptop "octane" warbles at the user Any help would be appreciated

thanks Boo From what I have learned from this site DCA`s Wont do much. They just want easy money, and if they cannot get it, they just pass back to welscum to hand out again to another DCA. I just dont really want any cranks turning up at my parents house pretending there status in life is more than us mere mortals and scaring them. or to try repo my car.. on a side note, the engine blew up a few years back and my mum paid for a new engine to be put in, £1400 I think it was. would I be correct to say, if I havent yet paid my mother back(to which I havent yet) it is still my mothers property?? and if it was to be repo`d then it would be theft? Not that I`m yet worried with your help

I posted Empingham two recorded 2nd class letters 1 week ago. one saying I wont discuss matters over the telephone and want everything to be done in writing, and one saying this is in dispute and has been since feb 2011. Did they listen? No.. They have still tried calling nearly everyday for the past week leaving automated messages and now have sent this little beauty. Were coming to see you!! empingham.zip They are disappointed that they cannot contact me via telephone or letter!! They have only sent 2 this been the second letter.. Im going to send them the letter of tort of tresspass/Armstrong v Sheppard & Short Ltd . also who do I report them to, and will any action become of it as this is obvious Harassment now

Hi there just an update. Hope you have had a good Christmas and New Year. It was quiet over the festive season in regards to DCA`s, but as of 19th I’ve started getting automated silent calls from Empingham, every day, and the standard hello letter from empingham (we want money from you) I’ve let the calls all go to answer machine but I answered the phone once and waited and waited for a human to talk, and told them to not call me again otherwise ill report them to ofcom (just done it) Should I just send the letter of dispute to Empingham as well as dont call me again just like I have with experto? This is the third DCA welscum have had pestering me now.

also i had 2 lletters a few months back from the 2 different DCA`s saying i owe just slightly over £900, whilst welcome say its over £1200 an option to purchase fee and capitalisation late last year adding up to £200 amonst the large amount of default sum interest fees, even though i was paying it ontime to the DCA before it was in disputed

Hello ive only just read this as ive had internet problems, thanks for the quick reply guys i will be writing to FOS for sure and have just made up this to send to welcome in reply to there last letter attached in my last post With reference to your previous letter **/10/11, I wish to draw you attention to your 3rd party’s lack of compliance with my legal request.( LEWIS DEBT RECOVERY) On **/3/2011 I made a formal request for a true signed agreement for the alleged account under consumer credit Act 1974 s77/8. A copy of which is enclosed for your perusal and ease of reference. They failed to comply with this request, and sent a welcome finance agreement on the **/3/2011 of a MR Fred Bloggs (A breach of data protection that was reported to OFT), and as such the account entered default on **/04/11. The document that they were obliged to send me would have been a true copy of the executed agreement that contained all of the prescribed terms. I am of the opinion that the second document they sent in may 2011 does not meet further prescribed terms as set out in the Act, as it was illegible, eg: Consumer Credit (Cancellation Notices and Copies of Documents) Regulations 1983 (SI 1983/1557 Legibility of notices and copy documents and wording of prescribed Forms (1) The lettering in every notice in a Form prescribed by these Regulations and in every copy of an executed agreement, security instrument or other document referred to in the Act and delivered or sent to a debtor, hirer or surety under any provision of the Act shall, apart from any signature, be easily legible and of a colour which is readily distinguishable from the . (2) The wording of any Form prescribed by these Regulations shall be reproduced in copies of unexecuted or executed agreements or in Notices of Cancellation Rights sent [by an appropriate method] under section 64(1)(b) or (2) of the Act without any alteration or addition, except that-- (a) the creditor or owner may enter the name and address of the debtor or hirer in any Cancellation Form prescribed by these Regulations; and (b) every Form shall be completed in accordance with any footnote. Further more I am also of the opinion that the copy of the agreement does not comply with the conditions set out by the Consumer Credit Act 1974 s.61.(1) which states that an agreement must contain certain prescribed terms, the Consumer Credit Act ( Agreements) Regulations 1983 s.6 sets out how these terms should be contained within one single document and if not, is not enforceable by the court Consumer credit Act 1974 s.127(3) , recent case law Wilson V Hurstanger Neutral Citation Number: [2007] EWCA Civ 299. As you are obviously NOT aware of the law, failure to comply with this request within the 12 working days renders the alleged debt in dispute and UNENFORCEABLE in law. Furthermore, this non-compliance continued for a further month and a summary, criminal offence was committed on **/4/2011 Furthermore you should be aware that a creditor is not permitted to take ANY action against an account whilst it remains in dispute. The lack of a compliant credit agreement is a very clear dispute and as such the following applies. * may not demand any payment on the account, nor am I obliged to offer any payment to you. * may not add further interest or any charges to the account. * may not pass the account to a third party. * may not register any information in respect of the account with any credit reference agency. * may not issue a default notice related to the account. To which you have done all of the above, Therefore this account has become unenforceable at law. Consequentially any legal action you pursue will be averred as both UNLAWFUL and VEXATIOUS. After taking advice, I am of the opinion that your continued pursuit is in violation of the Administration of Justice Act 1970 section 40, Protection from harassment Act 1997 section 3 as well as breaching a number of the OFT Collection Guidelines. I have wrote to the FOS as you mentioned in your correspondence on **/10/2011 and also to trading standards and OFT, I am waiting on their response Yours Faithfully

Thanks bazooka for that, which I wrote to welcome with the above and they sent correspondence a few weeks ago saying they are looking into my complaint.. They called me last week wanting to discuss the “complaint”, I informed them I wouldn’t answer any of their daft security questions and I will not discuss financial matters over the phone and wish only to correspond only in writing, so welcome said they would like me to put my complaint into writing and that they will write to me...(obviously welscum had this letter in the post before i even had the chance to turn on my pc and type a letter) The letter below is what they sent, And apparently you cannot place a welscum account into dispute.. (they are above the law? ) Since this account has been in dispute for Lewis (original DCA) failing to send me a illegible CCA, or a true copy of my CCA back in April, Am I right in saying nor lewis/welscum are not allowed to up the amount for me failing to keep up repayments whilst in dispute? and also another data protection breach for welscum passing my details onto yet another DCA? WFOctober2011.zip

Postie didn`t fail to disapoint this morning. A letter from Welscum... I am writing regarding your aforementioned loan account on the advice that you feel it is in dispute. The account is not currently in dispute and we have not recieved any documentation relating to any complaints. As this is the case, collection activity has continued and the account is currently with our collectors Experto Credite this letter was sent to my mums were my account is held and all my correspondance is sent from, Experto send to my girlfriends house. is this a case of the left hand and the right hand dont know what each other are doing?

yes i figured as much aswell. purple ink would be nice though.. they should have read the in dispute letter by now, they have had a week, thats if they can read? I will have to see what joys the postman brings next week

the letter is as follows as i dont have access to a scanner at the moment. as a final option prior to any escalation, we are prepaired to offer you an installment plan of £10 per month, which is free of any interest charges. Please call us to discuss the repayment plan and your preferred payment method and return the Direct Debt slip below immediatly to take advantage of this offer. The only alternative at this point is for us to recommend to our client that they commence further action to recover the outstanding balance from you.

so i can take advantage of there offer to repay £10 a month i wont be calling them, letters only

or fill in the direct debt form at the bottom of the letter

no just to call them immediatly