Hi there I was wondering if you could help me. I purchased a washing machine 5/08 with 5 year warranty. Machine broke down in sept 2010 I phoned up they could not find my extended warranty details on their system they had no details of billing or delivery address. I gave them all my puchasing order details (date/make model/policy number) along with both delivery and billing address. I spent 3 days trying to sort it out, I assumed the warranty had not gone through properly. All they could find was an xbox we have purchased 3 years ago.I did not have any time to waste I needed my machine fixed. I could not do without my machine so I had a machine repair man fix it. It broke down again on the 7th feb I insisted they kept looking for me on their system I faxed through my purchasing invoice once again for proof of purchase. They still couldnt find it, it took 10hrs worth of phone calls (which I can prove from my phone bill) until they eventually found it. The repair guy went out 3 weeks later (since I first reported fault) on 21st feb but could not find address????? They had put incorrect details on system. When they did turn up eventually they said I have voided my warranty as I had an independant person replace the belt on the washing machine. I am so upset.I had to get this person out as they told me I had no warranty, why would I want to pay extra. AAAAHH. So after them not recognising my details, 10 hrs of calls over 3 weeks, repair man could not find address (right in centre of town??) I have to buy another one. That washing machine cost 279.99 ,149.99 extended warranty and a fortune on phone bills, not to mention the stress. I will not let this lie. I am raging. Please help me!! Can you help me please thanks

Hi there I was wondering if you could help me. I purchased a washing machine 5/08 with 5 year warranty. Machine broke down in sept 2010 I phoned up they could not find my extended warranty details on their system they had no details of billing or delivery address. I gave them all my puchasing order details (date/make model/policy number) along with both delivery and billing address. I spent 3 days trying to sort it out, I assumed the warranty had not gone through properly. All they could find was an xbox we have purchased 3 years ago.I did not have any time to waste I needed my machine fixed. I could not do without my machine so I had a machine repair man fix it. It broke down again on the 7th feb I insisted they kept looking for me on their system I faxed through my purchasing invoice once again for proof of purchase. They still couldnt find it, it took 10hrs worth of phone calls (which I can prove from my phone bill) until they eventually found it. The repair guy went out 3 weeks later (since I first reported fault) on 21st feb but could not find address????? They had put incorrect details on system. When they did turn up eventually they said I have voided my warranty as I had an independant person replace the belt on the washing machine. I am so upset.I had to get this person out as they told me I had no warranty, why would I want to pay extra. AAAAHH. So after them not recognising my details, 10 hrs of calls over 3 weeks, repair man could not find address (right in centre of town??) I have to buy another one. That washing machine cost 279.99 ,149.99 extended warranty and a fortune on phone bills, not to mention the stress. I will not let this lie. I am raging. Please help me!! Can you help me please thanks

Hi there I was wondering if you could help me. I purchased a washing machine 5/08 with 5 year warranty. Machine broke down in sept 2010 I phoned up they could not find my extended warranty details on their system they had no details of billing or delivery address. I gave them all my puchasing order details (date/make model/policy number) along with both delivery and billing address. I spent 3 days trying to sort it out, I assumed the warranty had not gone through properly. All they could find was an xbox we have purchased 3 years ago.I did not have any time to waste I needed my machine fixed. I could not do without my machine so I had a machine repair man fix it. It broke down again on the 7th feb I insisted they kept looking for me on their system I faxed through my purchasing invoice once again for proof of purchase. They still couldnt find it, it took 10hrs worth of phone calls (which I can prove from my phone bill) until they eventually found it. The repair guy went out 3 weeks later (since I first reported fault) on 21st feb but could not find address????? They had put incorrect details on system. When they did turn up eventually they said I have voided my warranty as I had an independant person replace the belt on the washing machine. I am so upset.I had to get this person out as they told me I had no warranty, why would I want to pay extra. AAAAHH. So after them not recognising my details, 10 hrs of calls over 3 weeks, repair man could not find address (right in centre of town??) I have to buy another one. That washing machine cost 279.99 ,149.99 extended warranty and a fortune on phone bills, not to mention the stress. I will not let this lie. I am raging. Please help me!! Can you help me please thanks

Hi there I was wondering if you could help me. I purchased a washing machine 5/08 with 5 year warranty. Machine broke down in sept 2010 I phoned up they could not find my extended warranty details on their system they had no details of billing or delivery address. I gave them all my puchasing order details (date/make model/policy number) along with both delivery and billing address. I spent 3 days trying to sort it out, I assumed the warranty had not gone through properly. All they could find was an xbox we have purchased 3 years ago.I did not have any time to waste I needed my machine fixed. I could not do without my machine so I had a machine repair man fix it. It broke down again on the 7th feb I insisted they kept looking for me on their system I faxed through my purchasing invoice once again for proof of purchase. They still couldnt find it, it took 10hrs worth of phone calls (which I can prove from my phone bill) until they eventually found it. The repair guy went out 3 weeks later (since I first reported fault) on 21st feb but could not find address????? They had put incorrect details on system. When they did turn up eventually they said I have voided my warranty as I had an independant person replace the belt on the washing machine. I am so upset.I had to get this person out as they told me I had no warranty, why would I want to pay extra. AAAAHH. So after them not recognising my details, 10 hrs of calls over 3 weeks, repair man could not find address (right in centre of town??) I have to buy another one. That washing machine cost 279.99 ,149.99 extended warranty and a fortune on phone bills, not to mention the stress. I will not let this lie. I am raging. Please help me!! Can you help me please thanks

Hi there I was wondering if you could help me. I purchased a washing machine 5/08 with 5 year warranty. Machine broke down in sept 2010 I phoned up they could not recognise me on their system. I gave both delivery and billing address. I spent 3 days trying to sort it out, I assumed the warranty had not gone through properly. I could not do without my machine so I had a machine repair man fix it. It broke down again, I called again 7th feb insisting they loooked into it further as I had proof of purchase (searched my email and got it). They still couldnt find it, it took 10hrs worth of phone calls and eventually found it. Repair guy went out 3 weeks later on 21st feb but could not find address????? They had put incorrect details on system. When they did turn up eventually they said I have voided my warranty as I had an independant person look at the washing machine. I am so ****ed off. I had to get this person out as they told me I had no warranty, why would I want to pay extra. AAAAHH Can you help me please thanks