That is very true, however the way I look at it, its the people higher up that make all the decisions which cascade down across the business. The higher you take it within Comet, the higher the likely hood of being taken more seriously is increased as your complaint will reach management level. Anything addressed to the Managing director has to be physically read by them. If they see recurrding complaints, they will just end up agreeing to resolve in some way to prevent further time being wasted. and thanks for the kind comments, I will be happy to help anyone who needs it. Its not like I have a grudge, its just that I did not agree with the way they operated which has resulted in me wanting to ensure people dont get ripped off. I may however keep my posts in future to private messages, as I do not want them to click on that I know their procedures. Thanks again Hitemup

Hi dude, I might be a bit rusty as its been a while, so my knowledge might be slightly flawed in terms of the exact rules. However I am coming from the point of view of someone who used to work in Comet complaints (high level), so whilst the info might be a little off, the info I am giving is just advice on how to beat down comet! please do correct me if I advise on anything wrong tho Thanks Hitemup

Sorry but I have not fully read your post as I dont have much time in this internet cafe. I just have a pure fact for you which you and anyone else may like to know. The failure rate for washing machines within the period covered by the Sale of Goods Act, is OVER 130%. Hard to explain, does not mean every one will fail - but means others may fail multiple times over their life span. You would think this figure would be much lower.

Do not give up on this, it is 19 months old and has a major component failure. If you requested a free engineer within 18 months, tell them this and advise that they should be offering the service free of charge. If found to be faulty again, you are entitled to a free repair according to their in house sliding scale policy. The part they have replaced actually has a full 12 month guarantee with it. So dont listen to them when they say 3/6 months etc, the part is new. The part should have lasted. If it has become faulty again, then its safe to say there is an underlying fault within the appliance.

Things can be denied of course on the phone, however. One major assistance if this is the case - is to request all of the information they hold on you under the data protection act. This generally costs an admin fee of £10 or so, but they cannot edit, or change anything the colleagues have ever written down. If the colleagues have deliberately not wrote it down, unlucky, if they have, then you have just gained a valuable piece of ammunition for your case. Well worth one note with the queens head on.

Rule number 1. Never give up on them. At the end of the day, its just a bunch of monkeys in an office trying to keep their nose clean. Comet do not like bad things said about them, as at the end of the day, they arent so bad. However, regarding the rules when it comes to faults with products, they bend them and break them. The Soga helps customers recover damages for up to 6 years in England, 5 years in Scotland regardless of the product. This is your most invaluable tool, however also posting about it on the internet is also. It does not mean that faulty products need to be repaired or replaced free of charge however. Please remember that, any food lost in a freezed can be claimed back, regardless of what they say. As long as you provide sufficient evidence that the malfunction caused the food to be lost within a freezer compartment, legally they would have to pay out so would recommend pursing this continually until you get a result. Regarding a repair, Comet would not have to repair it free of charge as they offer a sliding scale based repair policy to assist customers. Any product faulty within 18 months must be repaired free of charge, this includes laptops and cameras/camcorders. You may however need to pay a fee to get the item inspected, as more often than not its the manufacturer who has to inspect the product, if found to be faulty with a major component failure, recover the costs from the retailer. You can also demand for a free of charge inspection on anything repaired by Comets own engineers. Anything outside of 18 months, you will be charged an inspection fee and for any major components at fault, can look to obtain a sizeable discount on the cost of repairing it. If it cannot be repaired, they have to either offer you a market monetary value replacement (EG 42 inch flat screen goes wrong 6 years down the line in the uk, is irrepairable, they have to and will end up replacing for a TV worth 1 6th of its original value. They will however challenge this, and state as its lasted so long without fault, its not unreasonable to suggest the goods had no inherent faults when manufactured. There is no proof of this, and why else would a product fail. If its fit for purpose, you should be able to have it on for 6 years without fault, as this is what the Soga was put in place for. Right, without going any further on a tangent - regarding your problem, take it to them. Hit em up. This is 24 months old, and is faulty. If they continually refuse assistance when this is a 100% definite fault, especially if a major component, they HAVE to help. IF they do not, write to their directors team. Simples. Regards, Hitemup

Hey everyone, I would like to introduce myself and I am an ex Comet employee. I am happy to give any assistance you need with relation to any disputes you have with them, and will gladly advise how you can work your way around it if possible. Since I got screwed, I will help you screw them back on my behalf, legitimately of course. Look forward to hearing your comments. Hitemup.