Thanks for everything! Just spoken with Comet and they will not budge from the £70 refund and cannot escalate it further as it has been to the top. Therefore now in touch with Consumer Direct, i will keep you posted if anything else changes.

Post 5....hopefully can send message now.

Thanks for link but unfortunately I can only send a PM to staff as I haven't got 5 posts yet....this is all very new to me.

Thank you very much dx and Crazy Diamond for that really useful advice. I will go back to Comet with this information and see if this gets me any further, in the meantime if the comet rep comes online I would be extremely interested to know your thoughts on the matter.

The Brand is a HOOVER and we paid £300 for it. We have been refunded £50 for the engineer call out. Thank you for the response and help.

We bought our Fridge Freezer from Comet when we bought our 1st house in July 2008. It broke September 2010 (the week of our wedding), I managed to get a an engineer out who told me for £60 it was a scrapper and advised me to go to Comet as the Manufactures life should be 7 years. Due to the wedding and honeymoon we were unable to speak to Comet till the last week of October. They told us they needed to send their own engineer for £50 to take a look. He arrived two days later to say the compressor needed replacing which would cost Comet £200 for part and labour...good news as living without a fridge/Freezer is a nightmare. The part arrived nearly 2 weeks later but this engineer told us that he could smell gas from the fridge/freezer and that it was a right off and would need to write a report for Comet. Comet have since been in touch due to us chasing them and nearly 2 weeks later offered us £50 vouchers. Which we refused, as that will not buy us a new fridge/freezer. They said they'd get back in touch within the hour after speaking to head office about us not accepting £50, a week later after chasing again we've been offered £70 vouchers. I am absolutely disgusted with the way Comet has treated us they were willing to pay £200 to fix it but will only give us £70 now it can't be fixed. I only expected money back for the 5 years the fridge/Freezer did not last. Their customer service is appalling and never got back to us in the time they said they would and we have now been without a fridge/freezer for 2 months. I think they hope we'd just give up. What rights do we have against Comet. Any help would be greatly appreciated.