Hi, I am sorry to jump on your thread but i have a similar problem and have been trying to get copies of my statements from Welcome Finance. I have sent off 2 SAR requests and both times they have sent documents back with a letter saying statements will follow after. I rang their head office and have it documented with who i spoke to, what time, date etc (it was 1 month ago) asking for copies of my statements and explaining that i had sent to SAR letters off and i was told they would take 'around 2 weeks'...still no statements. Is there anything else i can do to get these or dispute the account.. Thank you (sorry again for jumping on).