I will get a report from my own engineer.Homeserve have really sickened me.I have a child who was in hospital and she cant have a bath or shower or even use the wash hand basin due to the incompetency of the people this company send out when you eventually get through on the phone. Homeserve replied to my complaint and state if the leak is not there when the water is switched off then they have nothing to repair!!!! They told me all they have to do is put a bit of tape on a pipe and that is their repair.They said you are always supposed to get your own plumber because they only do temporary repairs. Why pay them money if you need to get your own plumber anyway.Is that not fraud? taking money for a service they are not going to provide.

I can't believe a company can be so bad.I had water pouring through living room ceiling from bathroom above,wastepipe had collapsed.After numerous phone calls I eventually got to speak to someone who told me I would have to pay first and then claim the money back! He refused to take credit card and demanded debit card.Eventually they agreed for a plumber to come out.He arrived 4 1/2 hours later,came from Edinburgh (I live west of Glasgow)& was not happy at having travelled from there.He said he had been given the wrong information from Homeserve & did not have the correct parts however he said he had fixed the problem.I had to get a furher 2 plumbers from homeserve & the 3rd guaranted he had fixed the problem.However a couple of weeks later water poured through my living room ceiling again.I was told on 31st dec someone would call me back and nobody did.I phoned them again & was told I had my limit of repair £300.They were not sending anybody out to me.The pipes they were suppossed to fix are still leaking.I am now awaiting my own plumber & have lost living room ceiling & walls are a mess.The person who came out re insurance from ceiling said not to let them away with this.