Finally, note that the only compensation that they are allowed to deny you (if they can) is the EC261 art 7 €250 flat rate.

You are fully entitled to duty of care compensation so any meals while waiting, transport costs due to delay, hotel nights if you needed one, unrecoverable costs (for example non refundable train tickets) are still fully owed to you regardless of delay reasons.

If I'm correct that's good news for you because an aborted landing is generally a good cause to deny compensation.

Aborted landings and diversions are done for safety reasons; you wouldn't want an aircraft to proceed with a dangerous landing.

The fact that a KLM aircraft on same route landed safely is irrelevant. Windshear events etc. can happen to individual aircrafts.

Were you on all those 4 flights, or just flight #4? It's not very clear. Have you been researching the whole history of your aircraft?

The only relevant information should be the reason of the delay of YOUR flight, or, if you were departing from an outstation, the reason of delay for the flight from hub (DUB) to said outstation. Everything else should be ignored as the airlines needs to have enough contingency in place from their hub to adress such operational issues.

I don't have a past judgement for you in mind sorry

Hi all. Is there a way I can easily check historical banding for my property or do I need to write to the council/Valuation office?

I somewhat suspect that the C banding was attributed post expansion and that it would have been a B before.

No, I received a letter out of the blue saying my house would be re-evaluated, then 2 weeks later, this.

Edit: and the reason they stated was because of the extension works that were done on the house. Funny that they would notice now. Maybe the council is scraping the bottom of the drawers for extra cash...

Thanks for these, the tool to calculate '91 value is pretty good. I think I can appeal on the grounds that many neighbouring properties of a similar size are in the lower bracket.

I'd have thought that the fact that the property has existed for 22 years under a specific band would be a strong argument, but it was shocking to read how haphazardly the banding was originally done, and that it's never been properly organised ever since. Shocking from a self proclaimed world-leading economy...

Either way I'll be discretely checking out neighbouring properties and building up a list for my appeal. I'll do this discretely and make sure my numbers line up, as if I screw up every single neighbour's bills might go up instead of mine going down 

If anyone has experience going through the process and would like to give some hints, I'd very happy take a few!

Hi, I bought my current house in December 2021.

The house is a 1996 build but an extension was built in 2001, so way before my time and the previous owners' as well.

I just got a letter stating that because the extension had not been featured in the original banding my band would be going up (C to D). I am told I can appeal.

Needless to say I am not very happy about this, as my mortgage payments are already going up by 60% very soon (thanks Liz!) I feel kinda cheated that soonafter moving in they are raising the price.

Have looked up the banding of other houses in my street and it's a real mixed bag. For houses of similar values (according to Zoopla) it's a 50/50 mix of C and D. There are even houses with more value that are still flagged as C.

Does an appeal have any chances of success?

• How do you calculate the 1991 value of a house that didn't exist in 1991, with a further extension...?
• If that extension has existed for 20 years shouldn't there be a statute of limitations? Can I argue the banding was established by its long duration?
• DId the owners in 2001 neglect their duty when building the extension? 
• Is mortgage and energy bills increase a valid reason to ask for a stay?

Appreciate the time to leave your opinion.

Right, well it's good to hear that they will indeed change your ticket. Trust me, that is already a very positive outcome!

Singapore don't fly to LA from this side of the world, but you can ask anything to your travel agent, and they might be able to do a LON--FRA-JFK-LAX using partners Lufthansa and United. You could also try and change the ticket to a LAX-SIN. Do be advised that tix from the US cost a whole lot more so you might need to pay a further fare difference.

Have a look around at ticket availability and prices on the website so you know roughly what you're getting into, before you get back to your agent and ask for specific flights.

Selling the ticket to someone else = not possible, the ticket is in your names and that's the end of it.

Not being allowed to refund = yeah, it's not great, but then there's a reason why the tickets that you can refund are sold for more. If you could refund the cheaper tickets then there wouldn't be a point charging more for refundable ones, welcome to capitalism and flexible pricing!

Ok, so first the preachy bit: it seems you bought a very dear ticket that's non refundable, for a trip which you weren't sure you'd be able to travel, and without having any travel insurance. That's obviously not something someone should ever do, but I'm sure you've already learned your lesson by now, so... moving on.

Swapping your ticket for another ticket  You'll need to check your ticket conditions very carefully from when you bought the ticket, or paste them here. Some airlines allow changes "for a penalty fee" even on non-refundable tickets. Some airlines do not. Also swapping the destination city within the same region is always easier. Say your London Singapore to a London Kuala Lumpur. But changing to a Frankfurt-New York is going to be a lot harder. 

Brief look at Singapore Airlines seems to suggest that if you are on a "Business Lite" you can indeed change your ticket for a £198 fee + fare difference even on non-refundable ticket, so there is hope.

What I regularly recommend to people is that the call the airline directly (and record it) rather than go through their crappy OTA who never do anything and just tell you "computer says no". However it looks like the travel agent you used in this case seems very highly reated so in theory they should be one of the proper ones who can do these things for you. Have they exaplined the reason why they were not able or willing to change your LON-SIN to a LON-JFK for a penalty fare? I think it's time you pay them a visit/recorded call, and say what you want to do.

Before your visit to your agent, go to https://www.singaporeair.com/ and note down the dates and fees for flights from London to JFK (via Frankfurt, it's the only way), choose days which have existing flight, ideally where Business Lite fares (if that's your fare) are still being sold. Normally they do this for you but it helps if you come prepared. Explain that you want to change your ticket and pay the penalty fee + fare difference. If they refuse to do this for you and don't give you a good reason, you should try the same again direct with the airline this time.

This looks to be your best option right now. Give it a shot and tell us know what you end up with.

If you don't manage to change your ticket, and there's actually a good reason for it (for example you bought a cheap TA only fare that's not changeable), we'll look at other options like using the flight to go to the USA. Cancellation is not an option since your ticket is nonref and you will get something like £250 per person back for taxes, DON'T DO IT. The best option is to wait for 2 hours before your flight to cancel the ticket, that way there's a chance your flight gets moved or cancelled and you become eligible for a full refund. We can talk about further options again once you find out more about whether your ticket can be changed.

Good luck!

Hey, I'll follow up later with a more complete answer.

For now please don't do anything, and especiallly, don't cancel!

Give us the dates of your flights/flight numbers if you don't mind.

Don't expect a miracle though, as you are not in a very good place here.

On 20/06/2023 at 21:01, whiteadder said:

I don't want to listen

 I think that's the root of the problem there.

Surely you should first try and get compensation directly from the council. Get a good idea of what you expect from them, document it, and ask them.

If they say no or you're not happy with what they have to offer, then you can start thinking about suing them.

A forecast is inaccurate by definition. It is not to be believed especially when coming from an eager salesman. Other than that I can't make any sense of your story, sorry. 

"We were advised turn key" 

"They are having to via SM plug the business to keep it afloat"  

Keep us up to date when you hear back 

Launch the ADR complaint without delay. You're already 37 days overdue. You lose negotiating power if you don't stick to the timelines you have stated.

A positive update:

Not sure if the tweet had anything to do with it, but I eventually received a positive reply from someone on the CEO team, and my ticket will be refunded. Perhaps yet better than my handful of quids, they have said to be looking into the issue that caused me such trouble

Quote

At the moment, we're continuing to follow up on the concerns you've raised, as it's evident that the messaging with regards to overnight breaks of journey is very confusing at present. As part of this, we are taking this up with industry colleagues in order to ensure there is clarity on this going forward, and this work is currently ongoing.

In the meantime, we recognise that you did everything you could to try and find out the answer before you travelled, and it's unfair that you should end up having had to pay for a new ticket because of the confusion. As a result, we'll be happy to reimburse you with the full value of the additional ticket you had to purchase in order to complete your journey.

As for the jerk who threatened me at BHM station, I'll just have to file it on the long list of passive aggressive british rail employees I've encountered.

Appeals get rejected automatically regardless of how valid your excuse is. Not even Jesus would have his appeal accepted. It's just a trick to get you to admit you were the driver, which you now did, so welcome to the club of people who made that mistake.

Start by reading the other threads and please fill in the form so your query follows the correct format.

Someone will be here shortly to gently tell you off for filling an appeal, and offer further advice  

Edit: Ignore me I thought that was a private parking charge.

Lol please ignore paper lawyer "whitelist" I thought I had managed to chase them off the airline forum because of all the horsedung they were posting there but now realize they have found a new life as a dog expert.

P.S. I am a cat person and will never forgive your dog for killing a cat, but let's all stay reasonable here!

Edit: what "pixel" said seems a lot more sensible tho

How long did you give them? Stick to your guns and launch the ADR complaint when the time is up.

If the time is not up yet, chase them and loop in the Air France CEO: benjamin.smith@airfranceklm.com

Well done, and lucky! Not only your flight was long enough to go into the long haul compensation bracket, they're also giving you £550 whilst the british version of the law only suggests £520.

It's good to finally see a good story about Wizz (after they were voted worst airline in the UK last year!)

Have they accepted to pay your hotel expenses as well?

Mini-update.

Have written to the CEO of Cross Country via email, but got a generic reply from one of his blokes, and the reply is just as bad as Avanti's if not worse.

I'll paraphrase it by "Avanti is right about the fare rules (which means we were wrong about it and mislead you), but you bought the second ticket from them so it's not our problem"

I appreciate the logic. We told you our product would do ABC. The product just does AB. I had to buy C, but that's still not our problem.

The reply didn't mention anything about the gate agent's bullying. Swept that under the rug. Not their problem either.

I took the story to twitter now. Wonder if any media would be interested?

Thanks for the update.

I'm sorry i may have been wrong about love holidays. According to the old thread they are just a broker and your contract is directly with the airline... but according to their own website some of their products are now ATOL protected, so who knows really what they are. 

Love Holidays is still a travel agency albeit a non ATOL protected one. Refunds normally go through the agency (good luck with that) however as this is not a refund but a claim they really should pay you directly. Better say yes than lying anyhow since they will know already where the ticket is from once they look it up.

I'm not really sure why they're asking for a power of attorney if you were on the same ticket, but if can get them a signed letter from your partner it's probably easier to deal with it as a single claim than separately.

Finally don't worry about "messing it up", there is nothing to mess up from this point, just send them your expense claim - no need for a fancy letter, just the flight you were on, the ticket number and all your receipts - and get that paid in. You can then file your EC261 separately (and prepare for possible rejection on the latter, but for 800 euros it's certainly worth pursuing for a while).

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My partner and I made our own arrangements to stay at the adjacent hotel also paying for meals, refreshments, and taxis, so can we claim out-of-pocket expenses?

Yes, you can claim expenses regardless of what the reason for the delay was. (EC261 Art. 9)  Normal airlines would be happy that you made your own arrangements instead of taking up their hotel vouchers (because of the high number of people usually involved in those cases, less work for them), as long as the expenses are reasonable. We will have to see here if Wizz acts normally, or try to argue that they offered you something that you did not take. Also I see that they didn't offer you any transportation so the taxis are definitely on them.

If you have any evidence that the offer was no longer available to you at the time you made your hotel booking than you have a rock solid case. (for future information) it is good practice to email the airline immediately with something like "As there is currently no hotel offer available to me I will be making my own arrangement and claim from you later".

Separately from your expense claim you should also submit an EC261 claim for 400 Euros per passengers. This is the one where they have the right to invoke excuses to get out of paying, but it won't affect your expenses claim. The burden is on them to explain why they shouldn't pay. You should be able to fill it in directly with the airline as well.