I ended up in my local County court with the parent company that owned both Moben and Kitchen Direct; after I'd paid £12,000 and was still awaiting my kitchen being finished. Their quote time for stripping-out my old kitchen and installing my new one was five days.... eighteen MONTHS later I was still dealing with this totally incompetant company; and then decided to take legal action. They came down heavy with their Lawyer; I went in-person because I couldn't afford legal representation. We were in-and-out within twenty minutes. The judge Ordered that they refund almost £4,000 and Ordered that they repair faulty work; and supply and fir the remainder within six weeks.