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sparx

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Everything posted by sparx

  1. sparx
    Amazon tends to use it's own delivery drivers, or drivers who work through Amazon Flex, and other companies rarely (DPD/RM). I can definitely see how Amazon would be liable for the actions of those who they employ directly/indirectly.
  2. sparx
    Not to mention most of the time the machine only recognises a few bits of any signature, so becomes unreadable and unlike any signature i've ever produced before...
  3. sparx
    Incorrect afaik - a distance sale can be cancelled and any basic delivery costs should also be refunded, regardless of if you just changed your mind, within the appropriate time period. You however may be liable for the return postage costs. In this case the company have made the mistake so would not be expecting to be charged any delivery at all.
  4. sparx
    In what way onto a winner? Currently in contact with a local computer repair shop who said they can inspect it, but i've yet to receive a response from KnowHow with regards to what they want the report to contain, and if I were to use KnowHows own team, if they would accept a blank drive. I was hoping that based on the information already gained and provided (diags + seagate's position), and a once over in-store to check for signs of accidental/external damage would have been enough, rather than sending it off and around the country - I have read countless horror stories of items being damaged, and the then more complex challenge of getting reimbursed for that...
  5. sparx
    Hi all! Bought a HP notebook/laptop end of December 2015. Early December 2017 (10 days approx before 2 years from purchase) it became slow, and "Bad Block" errors were logged in the event viewer. chkdsk and SeaTools were used to fix these initially however more occurred over the next 4-5 months. 92+ sectors have been found and reallocated so far. Files have been corrupted by this issue. After discussions with Seagate support in May, they said that I had no warranty with them (which I knew), but if it was under warranty with these errors then they would look to replace the drive. Seagates standard OEM warranty is 3 years for their drives. HP just stated the laptop was out of warranty and would not entertain any further discussion. I sent a copy of the Seagate email, a copy of the SeaTools log, and screenshot showing the first Bad Block error to PC World CS, who replied (after poking with a stick as they didn't reply to my first email) stating it would be £65 to inspect the computer as out of warranty. My concern here is conflict of interest (Paying PC World to inspect for PC World to make a decision...) Now I would not expect a hard disk to start failing at Can PC World charge this £65 fee when claiming under CRA? Any other useful tidbits re the CRA (Any important changes from the previous SOGA)? Cheers! ps: Our Sony Bravia that we were told by Currys would last only a year, after being repaired, is still going strong after the last battle, 6+ years on!
  6. sparx
    dx100uk, Li-Ion batteries don't have quite the "memory" effect of NiCD/Ni-MH batteries - however they do have a limited number of charge cycles. Due to defects in individual cells within the battery pack, once cell can malfunction and cause the whole pack to be defunct. I would not expect a battery (used in university, so off charge a lot?) to last longer than 12-18mo - none of my own have.
  7. sparx
    Just an update - Aqualisa sent another engineer (even after stating that we should go back to the retailer) - he came to replace the entire unit again, however there was a loose screw which dropped out when he removed the front cover. Put the old cover back on the old unit, and voila! Perfect heat on all settings. I can only imagine that this screw was shorting one of the outputs from the MCU inside the shower, preventing it turning on the appropriate heaters. Cheers cag!
  8. sparx
    The battery packs do not last forever - 2 years would be an average life in my view (from previous experience). It is normally down to one cell failing, which brings the whole pack down - they are not however servicable. I would ensure if you get a replacement battery from online that you get a genuine article - there are far too many dodgy lithium ion batteries floating round which may or may not be dangerous (think fire/explosion risk).
  9. sparx
    We've contacted the manufacturer again, who are actually being quite helpful this time around. The fault seems permanent now, rather than intermittent as before. I can pretty much guarantee that it's a fault with a relay/contactor which supplies power to the second heater element (or control circuitry of that relay/contactor). The maximum temp we are now getting is 33 Celcius, up to 45 Celcius with the cold tap running, which is obviously unacceptable (water is not metered luckily!) If we have no luck with the manufacturer then we'll head back to the retailer (who has told my parents that they cannot deal with it... where have I heard that before!!). This is the fault if anyone else has come across it: https://www.youtube.com/watch?v=lurPA05juyc Cheers guys, sparx
  10. sparx
    Perhaps the new style of fob has a different type of key blade? And that your older style key blade will not fit in the new fobs? For example, I couldn't put a new style Ford Focus key blade inside an old fob, as they are physically different.
  11. sparx
    How much did you pay for it back in 2012? As i've said before, my folks purchased a Sony TV and I would expect it to last 4-5 years at least. My current TV is on 2 years (A Technika budget cheapy) with no flaws whatsoever. Go back to them with Soga as stated above.
  12. sparx
    It was bought from a local retailer. The original unit was paid for by debit card as part of an invoice. That unit has since been replaced by the manufacturer (and one of their engineers) FoC. This replacement unit is also faulty. Does SoGA apply to the manufacturer now, since they have replaced it? I assume the retailer now has no obligation to do so?
  13. sparx
    We purchased an Aqualisa Vitalise SLX 8.5kW shower as part of a bathroom suite March 2013. From then until about 6 months ago it worked fine (Max temp on setting 3 of 45°C) 6 months ago it started intermittently not heating up to full on 3rd setting (Max of 36-37°C). We just got on with it, having other things to deal with. The fault is that: Setting 1 does not "click", and does not affect water temperature. Setting 2 "clicks", lights dim slightly, and water temperature increases. Setting 3 does not "click" and does not affect water temperature. Therefore i'm guessing that Setting 1 switches on one heating element, Setting 2 switches on a second, and Setting 3 switches both on. (Hence why 1 and 3 don't work). We eventually had time to research the problem (November 2014) - these showers were recalled in Dec 2013 due to risk of electric shock. We contacted the company who said that if it was not leaking then it was not eligible to be replaced under that recall. (http://www.electricalsafetyfirst.org.uk/product-recalls/2013/12/aqualisa-vitaliseenergy-electric-showers/) We then contacted their technical support who sent an engineer to investigate, who turned up with a whole new (?refurbished) unit, and fitted it. He said that due to low local water temperature and it only being an 8.5kW unit, the shower may not reach the maximum temperature. He left with the shower not achieving more than 36°C, having lowered the house water pressure slightly. Having investigated more thoroughly since, it appears that this replacement shower ALSO has the same problem our previous one had. Throughout winter 2013 the shower worked perfectly. Question is, who do we chase? Since Aqualisa replaced our previous unit, does the Sale of Goods Act apply to them?
  14. sparx
    Email to the CEO resulted in a phone call, and a replacement phone with a £60+ value over the original (Samsung Galaxy Ace 2). Fingers crossed that this phone won't have the same issues as the original. Still not impressed with the store staff, but impressed with O2 Executive relations (even though we're not actually using their network!).
  15. sparx
    My sister has not yet had time to go to the bank, however thinking things through would a chargeback not be overkill? The phone included £10 airtime which is separate from the phone (although applied automatically), and if charged back we'd get the entire £140 back - would we not open ourselves up for legal action if we did this? I've just written an email to the CEO, so we'll see where that goes. Phone purchased: 14th May 2012. First repair: 2nd July 2012. First replacement (which has a camera fault causing it to be unusable to take pictures): 30th July 2012. Second replacement: ~15th August 2012 (The store still has this one)
  16. sparx
    I'll get my sister to phone/go into the bank tomorrow. I was considering going down the route of "Faulty Goods - Non acceptance" as the fault showed up in the first 28 days, but since we've allowed them to repair/replace it I don't think that'd hold.
  17. sparx
    By debit card in full.
  18. sparx
    Pay as you go phone bought in store with £10 airtime added on at the till.
  19. sparx
    My sister bought a Samsung Galaxy Ace (S5830i) from the O2 shop in my home town back in May. Just after she got it, texts and calls appeared to be failing and the network would just "drop" - we thought this was down to the sim card being faulty and got a new one sent out. After some kerfuffle with that (an unprovisioned sim being sent, approx 21 days later got a working one) the phone was doing the same. Returned to the store and phone booked in for repair - however phone did exactly the same when it was returned. On second return to store they booked it in for a replacement (refurb), however my sister then received an S5830 (notice the missing I) - this Galaxy Ace was the original model, with a slightly lower spec than the new one (S5830i)! Contacted the store and they again booked it in for replacement, however they've now turned round and said that they have no new Galaxy Ace's to replace the phone with. Any thoughts guys?
  20. sparx
    Hey guys, I sent a SAR request to my previous employer as I wished to gain sight of reports and information (I requested all information related to my employment) - that would have assisted me with any future training that I wished to undertake. I had asked for these while I was still employed however was refused point blank and therefore requested it under the DPA. They have replied (having taken the full 40 days) stating that it is not a valid request - "After conferring with the Freedom of Information officer and Document Manager, they as you are asking for information we hold about you on your personal file, this is not an action as a DPA request." Any tips for me? Thanks guys.
  21. sparx
    Why did you settle for a credit note? You are (i believe, and will be corrected if I am wrong) entitled to refund of the same as you paid (i.e. actual currency, not a credit note).
  22. sparx
    Evening guys, One of my relatives recently bought two pairs of jeans from a business seller on eBay - these jeans were described as "100% Authentic" and have had a message from the seller that they were bought as genuine from the supplier, however, following several guides (and gut instinct/manufacturing quality, etc) they certainly appear to be counterfeit. The seller is registered as a "Business Seller", and has this as their return policy on both auctions We're considering opening a dispute with eBay or Paypal with picture evidence of abnormalities against the guides that are available online, however we are reluctant to pay return postage as the seller states that they will only refund item costs (The postage far outweighs the cost of the item). We also do not want to be sending counterfeit goods through the postal service, although I cannot find anything that would be against us if we did. I was going to write another message to the seller stating we are cancelling under the DSR within 7 days of the items being received, and that we require a full and total refund (however i'm not sure if their return policy covers the required information for us to be liable for return postage - moreso as we fully believe the items are counterfeit). Any other ideas guys? Cheers
  23. sparx
    They called me a few times late last year, I played along until they got to the point where they wanted me to download some "remote access software", at which point i told them where to go. I have a virtual machine at the ready so the next time they call I can go deeper into their [problem]!
  24. sparx
    I believe the Sale of Goods Act covers you for consequential damage. In the first 6 months if goods are faulty it is down to the retailer to prove that the item is not at fault, and after 6 months it is your responsibility.
  25. sparx
    The way the op post was written it seemed like the retailer had taken the view that it should only last 2 years because it only had 2 years of warranty (Exactly what dx said).

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