i note that even the industry has a problem with the fos.... it seems to me that thr FOS can't get anything right whilst genuine cases are rejected, they are more than happy to support dishonest cases basically they are w**kers... i wish they would abolish it a replace it with a more suitable small claims court system

there has been a new CEO in place at the fos for sometime now which should be a good thing given that she isn't a banking insider but it just seems like things are getting worse. last week i was issued with a 2 paragraph letter rejecting my complaint i guess their idea of getting rid of delays is simply by whizzing through and rejecting my complaint. when i said i wanted my complaint looked at again the adjudicator rang me and stated that even if i went to the ombudsman things would not change as they had already discussed my complaint with them and the ombudsman was minded to reject my complaint. surely thats not right or legal that i have a right of appeal but its just a token. as far as i'm concerned the fos only care about the 500quid they get from the business to rubberstamp the crap the businesses put us through.

i have a complaint thats suppose to be reviewed by an ombudsman and an adjudicator let slip that the ombudsman decision is actually made by assistant ombudsmen surely thats not acceptable