Hi All,
I stayed at a hotel in Basingstoke on Saturday 2nd May and during the night, a thief managed to open the window from the security latch built into the window frame whilst myself, partner and two infant children were asleep.
The thief managed to grab my mobile phone and sons changing bag from the window and can be seen on CCTV (cannot make out anything as camera is too far away)
I don't have any form of insurance anymore so I am not personally covered however I want to know where i stand with regards to claiming from the hotel. The general manager has told me that their insurance will not cover theft but will pass on information to them.
Basically, the security latches on the windows do not provide enough security! I can see how the thief has opened it and could do it myself to any one of the rooms on the ground floor in under 20 seconds. This needs to be sorted by them too