guys thanks for your replies - i was basing the default criteria on what i copied there for the experian site e.g. made no attempts to bring account under control etc. No matter what the legalities, this is rank bad faith on behalf of cashbob issuing a default when i had paid them back based on an agreed repayment plan. The consequences of a default versus the actual amount of money borrows is obviously horrendous for me so I'd appreciate any advice on how best to tackle thisRenegade - is there any merit in me following up the differential in dates. Also, on my credit file, i notice there are multiple entries for cashbob. I read in a previous thread, there should be only entry per account? On what basis can I challenge this as well given that I will be contacting Experian anyway to query the default

thanks for reply renegade. The sequence is as follows ( I can show you the email correspondence if required) payment due 26th feb (emailed them notifying of difficulties and requested contacted 27th feb by MoneyDebt and Credit on behalf of Cashbob - agreed repayment plan of £10 token payment on 28/2 plus 3 payments of £68.30 for each subsequent month) when agreeing repayment plan, i very clearly requested in writing how they would update credit file, they replied telling me "Once the debt has been cleared Cash Bob will update your credit file to signify the debt has been settled" Credit file entries for this past four months read as below - default date recorded as 23/05: 23/05/2013Default Balance: £301 View Account Status Details: False Account Status Details (1-12 months) Last updated: 14/07/2013 Status Code:Balance:£101£101£301£298£298£272 Status Code:Balance: Payments made and up to date. 1,2 or 3 payments late. 4,5 or 6 payments late. 8 indicates that you have failed to keep your credit agreement and have not responded satisfactorily to requests to put your account in order. As a result the credit agreement has ended.

thanks for the reply robbinghood - they are only the second company to have registered a default out of many payday loan repayment plans and the other company (payday first) removed the default at my request due to a similar scenario. Unfortunately ive had much bitter experience of dealing with payday loan companies due to a gambling problem and entered many repayment plansThe history on my credit file is indicated by a history of four statuses e.g. one month late, two months late, three months late then default showing as of today . The actual default date they have marked is totally wrong and I received no correspondence from them. Also the experian credit report suggests that a default is marked when there has no been reasonable attempt to deal with the creditor

I recently missed a payment to cashbob for a small loan - £200. I emailed them requesting a repayment plan and within a few days I was contacted by MoneyDebt and Credit (they sent me a letter of authority from Cash bob) who had my details and were authorised to act on CashBobs behalf. In a very straightforward and civil fashion, I set-up a 3 month repayment plan with them which I honoured and completed last monthDespite this, I noticed on my credit file the balance was not changing and just today has been marked as defaulted. I have a full paper trail of emails highlighting- 3 month repayment plan which was honoured- Agreement that credit file would be updatedI also received no correspondence from CashBob at all in this period - no default notice or anythingI have now emailed both companies asking for default to be removed - any advice?? Much appreciated

any thoughts on what basis I should contact the lenders to ask them to remove the multiple entries? Renegade, I note your comment, one account, one entry. Could you elaborate a bit on this, please? thanks

Hi, I've recently checked my credit file and noticed the same pattern with Wonga, Safeloans and Cashbob all recording multiple entries for loans. My Wonga aco**** is closed and I am coming to the end of a repayment plan with Safeloans and Cashbob. On what basis, can I approach them to advise them that it should be just be one account? thanks

Account Status Details (1-12 months) Last updated: 01/07/2012 Status Code: Balance: £150£175£225£300£250

have went back to them with the advice that is in the online help section of experian advising that the company update experian (not the other way about) but taking it that implicit in their reply is that they are willing to sort it out which is promising could anyone indicate whether the status show as late payment markers or actual default?

correspondence to and from the company FAO Compliance Office/Data Controllor, Further to the email thread below and financial difficulties which have resulted in me setting up a repayment plan with yourselves, I have looked at my credit file through Experian and have noticed that my account with yourselves is marked as Defaulted/Deliquent with a status of '8' from 1st June 2012 despite the balance having reduced and an arrangement to pay being in place which I have kept to from March 2012. Iinitially it was marked as '2' which reflected late payment. As you will see, I have also increased my repayment to clear the balance quicker and stuck to this plan. Can you please advise if this is an accurate information being presented by yourselves or iis it late payment markers being reflected differently by experian? Naturally the implications of having a default on my file for 6 years are catastrophic - as I approached yourselves in good faith to set-up an arrangement, I would ask you to remove the default and reflect the current arrangment more fairly Please advise as how to progress RESPONSE BELOW Hi Stephen You will need to contact Experian who will then contact us & we can get them to amend your report. Is is accurate advice - when i look at the experian website, they advise asking the lender to contact them?

hi, started this thread in payday loans but renegade suggested i move here.. ve set up repayment plans with pay day lenders twice over this past 3 years due to a gambling problem. Im currently doing pretty well with 5 months left to clear them all - bar swift sterling, most of the lenders were reasonably sympathetic in faciliating repayment plans. Early Payday Ltd were one of the lenders with a very small loan of £250 which I was paying at £25 per month and have now increased to £37.50 per month to cleat. I normally use equifax for my credit reports and noticed nothing adverse with any of the pay day lenders - however this morning I have just checked my experian credit file and credit score and see that Early Payday have put a default against my account. The default amount is for £175 which is 3 months into my payment plan.I received no documentation from them on this and am I right in thinking they should not be marking me as a default if I've made an arrangement with them - I've noticed wonga have marked my status as Arrangement to Pay (AP)

thanks again renagadeimp, have emailed these evening along the lines of what you have advised - as i said i have sailed close the wind financially over the years with my gambling problem but much bigger debts have been dealt with in a much fairer basis with repayment plans etc. It is a real setback having clawed myself out things to now having to worry about a 6 year default having over my head.

should I have received an official default notice from them in order for this to be valid?

ah yeah understand it better now, sorry for any confusion and thanks for reply. Having sailed close to the wind a number of times, how bad is a default such as this on my credit file?. For example, I was hoping to look at some car finance to replace my old banger around christmas when I am clear with these repayments

I have kept to my repayment plan, paying each month since I set it up - are you referring to this or my original contract with them? What I dont understand if you are referring to the original loan I had with them is why they mark it as default 3 months after I entered a plan with them

hi, ive up repayment plans with pay day lenders twice over this past 3 years due to a gambling problem. Im currently doing pretty well with 5 months left - bar swift sterling, most of the lenders were reasonably sympathetic in faciliating the plan. Early Payday were one of the lenders with a very small loan of £250 which I was paying at £25 per month and have increased to £37.50 per month. I normally use equifax for my credit reports and noticed nothing adverse with any of the pay day lenders - however this morning I have just checked my experian credit file and credit score and see that Early Payday have put a default against my account. The default amount is for £175 which is 3 months into my payment plan I received no documentation from them on this and am I right in thinking they should not be marking me as a default if I've made an arrangement with them - I've noticed wonga have marked my status as Arrangement to Pay (AP)

great - thanks. I have read a fair bit on here re this so was pretty sure I was on the right footing re only to be contacted by email but the guy who called me this morning stated that the t's & c's that I signed with swift sterling allowed them legally to contact me which threw me a bit. I have 4 calls in 3 days from them - I have already sent letters of complaint to them and copied the OFT in mainly being contacted at work, will now follow up with the telephone harassment letter

Hi All,Many thanks for all the helpful work and good advice on here - it has been invaluable to people like myself in trying to get control over their livesI am on my 2nd iteration of trying to solve a payday loan mess due primarily to gambling problem. On this occasion, I have run up 8 payday loans which most of the usual suspects and agreed a repayment plan with all of them bar swift sterling. I dont know whether the timing was right because of the OFT investigation but I found them all (bar swift sterling) ranging from very helpful to grudgingly faciliating a repayment agreement over 12 months. I have asked them all to bar me from ever taking payday loans againSwift Sterling have been different - they refused a payment plan despite me sending the same I&E as the others and proceeded with a facade of calling me every week and asking about how i was going to clear the balance. Whilst the phonecalls were pleasant enough, I obviously said I could afford no more than the £70 monthly payment which will clear the balance within 12 monthsThey have now passed my account to Credit Resource Solutions who seem a nasty bunch to deal with. They have phoned me 4 times in 3 days, initially sending a voice reminder to my work phone which was answered by a colleague and insist they have the right to call me on my mobile despite requesting email communication only. According to them whatever T's & C's I signed up to with Swift Sterling allow them to overwrite the OFT DCA guidance re communication. Can anyone advise is this true? I am currently drafting a complaint to OFT and CCA

thanks guys - I am paying the bank transfers from my parachute account which none of the companies have details of debit card etc and no direct debits set up on it (the bank have cancelled my debit card and direct debits from the original account which is well overdrawn anyway so good luck to them if they can get anything out of that) Glad to hear that the bank transfer is just a reference and doesnt reveal any account details. anyone had any dealing with txtloan and how easy they are to deal with?

hi, can anyone please advise whether paying by direct bank transfer online allows any of these payday companies the chance to raid my bank accout assuming they have no debit card or direct debit debit details? Or am i better going into a bank and paying these?

Hi All, First of all I'd like to thank everyone for sharing their experience re payday loans, i've found it most invaluable in my dealings with them re debt repayment recently I have 6 payday loans and got myself into the inevitable debt spiral with them where i was working just to pay off the interest payment on. Aligned with some personal problems, the stress was becoming unbearable The companies are QQ, PDE, CG, WDA, U/Buck, Txtloan with an overall total of about 2200 My payments are due from yesterday 21st to Fri 23rd so I left it as late as possible until late afternoon on the 20th to make my calls to them - i decided phoning them initially to explain my situation was the best approach and followed up with the template email provided on the site. Having read some horror stories on here about how these guys operate, I have to say I have been more than pleasantly surprised at the reaction of them all so far. All with the exception of QQ have agreed to a reasonable re-payment plan with one just one months interest added (PDE and WDA requested an I&E which I sent immediately) - QQ have told me the payment must be refused before they will talk to me ( I am expecting them to be more difficult to deal with based on what I have read here but my apporach is to offer them pro-rate what I have done with the other companies and what I can afford) I wish I had made that phone call a year ago and would encourage anyone trapped in the payday loan cycle to take the situation by the scruff of the neck - whilst i have other debts with the bank etc, I have been able to reduce my payday loan payments by around half whilst at the same time actually paying them off. One question that I would appreciate some advice on is that the companies have given me their bank details to make bank transfers into - if I do this using my online separate parachute account, there is no way these loans can request any other money? Or am i better going into a bank and completing it there?