Just wish I got more use out of them in this time as they were good. Saved them for best rather than day to day running. Did a couple of half marathons and a few 10k's and that was it. Less than 90k on road in total. Would have another pair if I could get the exchange. Nike air Pegasus zoom turbos

Unless im mistaken they have no choice but to give me a refund on an expensive pair of trainers that are falling appart after such little use/time. Don't get no brownie points for that. Any company has to do this dont they? Wouldn't waste my precious time trying to make a billion pound business look bad with a post on a forum. That's not my intention. The bad service relates to the content of their responses and before anyone says it's not just because I didnt like the what they said. The content really wasn't good. Will try again rather than digressing. Could I request that Nike exchange/swap the product rather than being refunded the sale price? They're a great looking trainer and just want the same ones back and can't afford the full price. Just need someone who knows more than me on consumer law as to where I stand even if it's not what I want to hear. Thanks

Hi all. Just wondering if I could get some advice on the following. Bought some Nike trainers at a sale price of £89 the RRP is £160 The sole started falling off them after less than 100km (8 months). Only used them on road and for running races only. Not wore them a lot in this period. Sent them back to Nike. I was hoping for a replacement pair or at least a discount again so I could buy the same pair. Nike said they will only give me the £89 back. Thats good but I cant buy the same pair again which I did really like as they have gone back up to £160. They state that their policy is refund only after 3 months. Am I within my rights to demand an exchange? On a side note the customer service department has been absolutely shocking and are refusing the escalate the complaint to management and not answering questions. Cheers Bill

Thanks for the advice, it's appreciated. I will get some formal advice before jumping in. Reading my original post back it doesn't make it very clear as half of it is hypothetical as I'm exploring options at the moment and just want t ok do the best. What I'm leaning towards is 1) loaning my parents money to clear existing debt and mortgage. This loan will be drawn up and secured against property. No interest charged. 2) This will allow them to downsize, sell their house and move into the house next door to me. 3) I will benefit as I don't get a random neighbour, I help them out,I never intend to move. I will also hopefully be named in the will. No inheritance or income tax issues. No sign of this in the near future but if they do go into care I won't be out of pocket due to loan agreement. Like I said these are just initial thoughts and we will get professional advice.

Thanks for your time. Will take a look.

Hi, Would really appreciate some advice on if I will be liable to pay Capital Gains Tax Summary My parents are about to buy the house next door to me. Cash buyer. Semi detached. Well under the inheritance tax threshold. No outstanding mortgage. As soon as they buy it they want to gift it to myself, wife and or children as I have financially supported them over the years, cleared some of their debt and they want to support their grandchildren. They wont be paying me rent. When they gift it me it will be valued at exactly the same price they paid for it. They own no other properties. Even considered knocking through and turning it into one big property.(Classed as living together). Would that impact on it? I currently own a house myself so dont want them to buy the new house in my name as I will be liable for Stamp Duty Im aware of all the risks around divorce and falling out with family so just need some advice on the financial side of things. There are no known issues regarding avoiding fees for care homes/bankruptcy. Many thanks

Thanks for taking the time to reply. Couldn't find the contract but found a receipt. It said insurance for £9.99 but cost was £0.00. As you say it must have been a case of 3 months for 3 then down to myself to cancel which I wasn't aware of. Never going to prove it so will just have to put it down to a lesson learnt.

Think I might be fighting a losing battle with this one but I'm coming to the end of my contract and checked my phone bill just to see what I pay out. Dont normally check the details I just pay it as I trusted that it was correct Really shocked to see throughout my contract i've been paying insurance which I never agreed to. Contacted Vodafone who said tough as I should have checked the phone bill. They also said I took the insurance out in store. I know I didnt take out this insurance and my query is can anything be done to get a refund? Surely they must have a signed copy of the agreement. Then secondly didnt like the attitude of saying if you dont check your bill then tough. What they're saying they can charge what they want and if you dont notice it then tough Any advice would be appreciated Thanks

Sent my Samsung off for repair. Pretty standard repair job with that type of phone. Was told that it would be back within 10 days. Been longer than that now so thought I would chase it up. Tried the website but didnt have the job number so tried the store. Recorded message saying that they are closed for refurb and that any repairs would be sent to another store even further away. Tried the new store. They didnt have it. I asked for my job number so I could trackit myself. They said cant do it. No reason. I asked if the repair copany could send it to a more local store to me. They said cant change it now. No reason. Really was as simple as that. They managedto change the store address when it suited them but wont do it for me and will have to drive further now. Just seemed like the person just couldn't be bothered as I am sure they could get a job number for me and contact the repair company to get it sent to a different store as its been done once already. Anyway. Know much cant be done and just blowing off some steam as Vodafone have been generally good. Just wondering how long other Vodafone customers have had to wait for repairs

Thats amazing. Thanks very much, really appreciated.

Just after some advice on the following and maybe some general fiancial advice rather than full ins and outs of benefits so sorry if I have posted in wrong section and also sorry if it sounds a bit depressing. My mother has been diagnosed with cancer. Hopefully treatable with a 6-9 course of chemo. Anyway. They havent really thought about it yet but sooner or later my mom will go onto half/no pay from work. Mother earns about £1300 a month and father earns a touch less. They have never been much good with money and the majority of their wage goes to paying off debt which totals around the £10.000. Unsurpringly they have no insurances. If she does start to lose any pay then they will struggle to pay the mortgage/debts and with this news my dad is also struggling mentally and also drinking so I also worry about him loosing his job. If it gets to the stage where they have got to worry about money on top of everything else then it may be too much. Knowing nothing about benefits I believe they would be entitled to is carers benefits and free prescriptions. Is this correct? Can they claim for anything else? How much is carers benefit? Posted it in here as I am hoping that I can get involved and help to manage their finances through benefits and entitlements. To keep the cheery theme going they have also talked about wills. They were also talking about signing the house over to another family member just in case they have to go into a home. Can you do this? Dont know how true it is but our neighbour passed their house to their kids to avoid paying care home fees. Seems like to good to be true many thanks

Thanks very much. Its appreciated . Will take the advice on board

Thanks for the advice

Well, might be exaggerating a bit but will describe the scenario. Bought an oven over/hob 2 years ago. During the years it has suffered from issues like the bottom element blowing and the wires melting. Made a complaint and they were very good and sent me replacement parts and basically acknowledged the issue by sending me parts. 2 years has passed and I there are issue with the product. The main switch into the oven melted, it tripped the mains and smoke everywhere. On top of that a hob blew up and one of the plastic dials snapped. Contacted the company again and they say I am not covered as it has been longer than 2 years but as a good will gesture they will try and sort me out with parts again. It may be me who is being unfair but I really want the whole lot replacing as its never been right and a potential risk to safety. Knows its over 2 years but when you spend a few hundred quid on an item you expect to get at least 5 years from the product. Am I within my rights to try and get it replaced or should I just be grateful with more replacement parts? Many thanks Bill

I did phone them back rather than pester Lee and they stated it was water damage and it was not covered. Although I cant recall it getting wet I accepted that that may be the cause of the faulty battery. But I did question how could water damage make the chrome USB come loose which was the main issue and they couldnt really explain. I did try it on a bit and said I could have lived with the battery loosing its charge every now and again but surely the USB could and should have been fixed for free or at least been offered before telling me that insurance was the only option. Anyway, I have paid the excess now so cant moan. Mixed feelings dont like claiming on insurance unless really necessary and I am out of pocket only by £25. I did like my old nokia E7 with the fold out keyboard as im always sending long emails. My new phone is supposed to be better although on a quick search the E7 is still worth more on ebay. Give it a few months though and I will probably love my new phone even more and I have to give it a chance. On the positive side when registering my new micro sim the member of staff was very friendly and helpful thanks for all the advice

Thanks Lee decided just to pay excess as needed a decent phone back. They never told me if it was still under warranty but in my opinion a £200 phone should still be covered and expect to last longer than 12 months. like I said they didnt mention it or give me an option. Contract is due soon and it may be me with unrealistic expectations and other companies may be the same but it always seems like a struggle when I call. Always been with vodafone and am seriously thinking of leaving. Its only the likes of knowing that we have the back up of a webteam like yourself which would convince me to stay.

Good afternoon Will try and keep it brief. Still in contract and my nokia e7 phone developed the following faults. loose usb charging point and the battery would lose charge all of a sudden. You all know that when you have such an expensive item then it should last longer/sales goods act bla bla so fully expected it to be repaired replaced for free. sent it off for repair in my local store who were helpful phone call from repair saying that its not economical to repair and to claim on insurance phoned insurance and they will send me a replacent handset similar to my one but will charge me excess. couple of issues are firstly it dont think i should incur any cost but need that confirming. Surly it should be replaced or repaired for free as it is a faulty phone then secondly the insurance company said they may not do the nokia e7 anymore so would send a replacement. i really like my e7 as its got the fold out keyboard which is important to me as i am always sending long emails. Wouldn't be too bad if they said they were going to send me the best nokia phone on the market but its in their hands as to what they see as an equivalent to what I have now which i might not like and have to pay for. Should it be repaired or replaced for free and also allow me to have an input as to what phone i am provided with Bill

Hi, thanks for the reply. I have contacted them and am just awaiting the reply. Perhaps its just me who had unrealistic expectations from the product and it may just be me who doesnt get on with it.

Bought the above dryer in August last year from Argos. Cant fault Argos. Good service. I am just having a few issues with the dryer. I have tried to make do with it for 6 months but with this continued cold and wet spell I have just had enough of it. A brief overview is as follows. The short cycles will not get the stains out of clothing so I have to do a full wash with a dry which can take 4-5 hours. Its not as though I am overloading it. Its just half a load but still take s this long. I cant even say its faulty its just not very good. Its only a basic model so I was wondering if there would be any options of returning it and getting some sort of refund but maybe spending about a extra £300 on a higher spec model. Would still use the same manufacturer/Argos Dont think I have any rights but thought I would double check

Hi, Just after some advice on this one. Will try and keep it simple Received a letter saying that I received £500 to much in holiday pay and that I needed to pay it back. The mistake is due to the fact that I reduced my hours and subsequently they reduced my holiday entitlement without me realising. I never signed a new contract when I reduced my hours. I know if it was an over payment I would have no choice to own up and pay it back straight away. You can argue that the same principle applies that I should have realised I woudnt be entitled to the the same holiday pay on reduced hours but on the other hand I was never given a new contract detailing my new entitlement. Where do I stand with this? As you can imagine for us thats a huge amount of money Many thanks Bill

no probs, will try and keep an eye on the topic instead

My wife had an experience where her manager watched her on town centre CCTV as she had friends there. She was accused of leaving work 5 minutes early. Long drawn out disciplinary hearings and appeals but she won her case. Complained to the ICO and they were terrible. Took 2 years for them to finally deal with it. Even though my wifes company had already been warned under the DPA and caught out lying this time they were just warned again. ICO appear to be a toothless tiger unless its a case thats in the media. With your case I believe they can put up as many cameras as they want. I believe they have to register the cameras and for what purpose they are used for and stick to that. Do you know for a fact that they are linked to the internet and she is watching you or is it just a ploy. Can you prove it? Although its not very nice I think it may be a bit of a grey area. They are being open and telling you about it, its the same as other equipment that monitors your workload/time keeping. There have also been thefts. They can also use covert cameras if they have strong evidence of theft in a specific spot. Sorry if any of this has been covered in above posts as I havent got time to read through it all but drop me a PM if you need any specific advice as plenty of people have helped me

My Husband will either have 1, 2 or 3 days off a week and on top of that he works a few late shifts each week. I have said that I can work the mornings when he is on lates if that helps them out. Ideally I would like them to put me on a shift on his days off. A 64 hr a month contract and one week I might do one day and the next 3 days. I work in a shop so its just shop hours that need covering. Its very easy to accommodate this request

Hi, I am using my husbands account to post this and would really appreciate some advice. I will try and bullet point the issues I have returned to work after maternity leave and have gone from full time to 16 Hrs a week. I have had no return to work interview, no health safety assessment, not new contract to sign. My husband is the only other one who can look after our child when im at work. I want to provide my employer with a copy of my husbands Rota for the next year and ask them to fit my shifts around his hours so he can look after our child. I am not asking for any special measures or hours but just asked if I my manager can plan my shifts around my husbands. My husband has various days off so its not as though im trying to get every weekend off and there would be not cost to the company to accommodate this request. On top of this they have been given plenty of notice. The situation im in at the moment is my manager keeps posting me to shifts that I just cant do. There is a long history between myself and the company and it seems like they are trying to force me out. Do you think that I am being fair with this request? I am at my wits end with it all. Today I had my manager phoning me up screaming down the phone at me saying that its not his job to plan my life and he sorts the shifts out to suit the company and not me. Thanks very much

Hello all, just need some advice on a maternity issue/flexible working. I will try to bullet point the message as I know they can get boring. 1) Wife been with company for a good few years. Good record at company although last year they tried to discipline her for leaving work early, they used shopping centre security CCTV to follow her. Long story short but an ICO investigation proved that both company and shopping centre breached the Data protection act and she won her hearing after a 2nd appeal. Anyway, thats just a bit of history and the reason I mention it is that I wonder if they are being awkward because of this. 2) She has been off for a year on maternity and returned back to work on a part time basis (16 hrs). She is now having problem after problem. 3) First is her holiday entitlement. She was full time and accrued full time holiday when on maternity. She mentioned that she was thinking of going back part time so they took her full time holiday off her. We argued that if she was part time then come back full time would she all of a sudden get the full time entitlement. They didnt answer and wouldnt pay her the holiday. So that was a month without pay over xmas as we was relying on her holiday pay 4) Now she has gone part time the pay date has changed, they have not paid her on the correct day and still awaiting payment. 5) Hours worked. She has asked to do 16 Hrs. We have provided them with my rota and said can you fit it in around that. She will work on my days off or even work mornings when I am late. Also said it hasnt got to be exactly 16 hrs either to try and help them out. We have tried to be as flexible as possible but we have got nobody else to look after our child so we need the flexibility. The management have said no to that and have rota'd her into days when I am working saying that they cant change it leaving us in an impossible position. They say its the company needs and we need to be more flexible. There are 5 staff and fitting in my 16 hrs shouldnt be hard. They are over staffed 6) Another issue is the local management say that we have to attend team meetings. At first it was in our free time but now they have said that they will pay 1 hrs rate and we have to attend. It will cost me more than an hours rate to park, petrol and again they plan it when we cant get child care. Management have said we need to show commitment. It just doesnt seem right. Sorry if it seems like a rant and I will appreciate honest views its just that they are making it impossible Thank you Bill