This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Hello your Highness! I have been pondering what direction your plight had taken to date.... I have been watching intently, as have others, obviously!!! Goes without saying GOOD LUCK!!!!!!!! On a more personal note i am a few steps behind you so i know what to expect on the horizon. It's only with the virtual support from other facing the same problem as us, that carries me forward with this situation, normally i would n't have thought that taking on the banks would pay dividends but now.... the world is OUR oyster! Carp'e dium ( well you know what i mean anyway! As before .... I wish you well. Kevin

recieved the statements, collated the charges and posted ( via email today) to ROB KERNAGHAN. Wait for the printed response!!!

Very Good!

Some People! Heh ....... We all need direction, sometimes in life, it's a good job that Bank Fodder is here to help. N.B. Seems to me that your "customer service dept. is working harder than Lloyds!!!!

The full Address for sending the request for repayment of charges as per the conversation i have just had with Linda Young, is as follows:- Mr. Rob Kernaghan Manager Central Customer Relations Data Security Manager First Direct 40 Wakefield Road Leeds LS98 1FD Email address: robertkernaghan@firstdirect.com Just sent mine off tonight to him, will let you know what the respose is, as and when i get it. Kevin

Hi mjanet, I notice that you seemed to get a quick responce, ( as bad as they were) via email. Can you post the Lloyds TSB email address you used, as I have relyed on snail mail to date, and am to impatient to wait..... Kevin

Hi, Sent Letters to Lloyds TSB, Egg & First Direct on Thursday Last Week, got a letter back from FD today, same as previous post. just Awiting the courier now! Kevin

I thought that i would try and contact Lloyds TBS and request the email / telephone number for the Manager of the Service Recovery Dept.... phones the complaints number and was told that they only have an adress listed as:- Customer Care PO BOX 112 Canons House Canons Way Bristol BS99 7LB not sure if this is a more direct route to the service recovery dept or not. Kevin

So it would be prudent on my part, not to try and re-invent the wheel! just thought I would ask. thanks for the follow up.

Hi All, I have just sent my many (3 different banks!) requests for charge details off, on Thursday 9th March. I have read some of the many postings on the this forum and wonder if when i get the first letter back from your pal and mine (Dave Just ( Yer right!)), should i not just ( parden the pun) go straight to the legal route, I.E. cut the crap out of the leadtime for repayment? :? P.S. I have posted the full write up from Martin's site to my collegues, so "the rolling stone gathers no moss". I will keep you informed with my progress as and when i get the AUTOMATED RESPONCE back from the bank. Good luck All[/b]