Well I must say that I was very happy with my fridge/freezer and looked after it with care.... that is until last week... when it all went downhill... Anyway an update from me... The engineer came today and condemed it and gave us a code for a replacement so it worth effort to challenge them as I expected it to last a lot longer than this. I didn't get the 30 pound callout charge back but am very happy with the outcome.

Well now I have the same problem and found this site yesterday. My Fridge/Freezer is PRT295FFCS and is just over 2 years old. The fridge has been freezing up and freezing the food and the freezer dropped to 0 oC We switched it off to remove all the defrosting food and now nothing at all is working. I have phoned Comet this morning and they insist I have to pay the £30 call out and then £45 plus parts for any repair. I have arranged for an engineer and reluctantly paid £30 so will see what he says. I have used the same letter and sent it out today so I will not agree to any repairs until I have had a response from Comet.