Hi all,
Purchased a "Prestige" fridge/freezer from Comet (online) in Nov 2007 and it's now packed up (freezer section not working and fridge section freezing everything). At time of writing it's 15 months after the purchase date so just past the manufacturers 12 month warranty period.
I did not purchase any extended warranty from Comet.
I've put together the following letter (to be sent recorded delivery) using a Consumer Direct template.
Would be grateful if those in the know could cast an eye over it before I send out.
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12/02/2009
Customer Services Manager
Comet
George House,
George Street
Hull
HU1 3AU
Dear Sir/Madam,
Sale of Goods Act 1979 (as amended)
On 04/11/2007, I bought a PRESTIGE PRT295FFCS Fridge Freezer from you for £349.99 which is not of satisfactory quality.
The problems are:
The freezer compartment is no longer working and the temperature is above 0 degC when it should be -18degC
The fridge compartment is now freezing all contents even though the required temperature is set to be +5 degC
I am unable to use the fridge/freezer as the unit is not fit for purpose
After taking advice from Consumer Direct I wish to reject the goods and claim a replacement or repair at no cost to myself.
Please respond to my complaint within 14 days from receipt of this letter.
Yours faithfully
Me
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Have I covered the correct legal stuff ? And is it worth opening a case with Consumer Direct before sending this off or see how Comet respond and take it from there ?
Any help/guidance appreciated, thanks.
