I have the same problem; the fridge froxe all of my food and the freezer virtually cooked everything. Mine broke down after 6 months then again at 14 months - typically just outside of warranty. I insured with another company luckily but it has still cost me the initial insurance policy (as the appliance was deemed uneconomical to repair), a second insurance policy on the new appliance, a minimum charge of £135 towards the cost of the new one (not by Prestige this time), and two lots of ruined food. I do not know how comet can get away with selling this appliance as it is faulty, a fact they are well aware of. I rang Prestige to complain the first time that it broke and they said that they do not sell the fridge freezers, they lease their name out to comet to put onto the fridge freezer; I do not know if that fact is of any use to anyone. My model number is PRT295FFCS. I am currently waiting for comet to get in touch with me as I have complained through email; I have threatened to take them to the small claims court, which I shall do if they do not offer me a suitable replacement. I refuse to claim through my insurance as this will have cost me the price of a replacement anyway. when we have paid around £400 for an appliance you expect it to last longer than 6 - 14 months. I am particularly annoyed as the Comet engineer that came out the first time said that this was a known, common fault and all he did was defrost the fan and move the temperature sensor over - as he did not replace any parts it subsequently broke down again. I now know that this was because it costs too much money for the faulty part to be replaced, and the 'repair' was in actual fact a quick fix measure. I will let you know how my case with comet progresses.
