I too have had problems with homeserve, I contacted them as my boiler kept locking out. They advised they would send someone within 2 hours, When he didnt arrive i called them and was told he was on his way this went on for 3 days. Eventually they sent an engineer who was not a homeserve engineer, was given the job by homeserve. The engineer left me the details of his company and advised he needed parts. The next day I contacted homeserve to find out what was happening and was advised that the parts needed to be ordered and would take upto 7 days to arrive. I then contacted the other company and asked them what was happening. They advised me that the parts were avaliable and they were waiting for authorisation from Homeserve. After another 3 days i contacted the other company to see if they had been given authorisation and they advised they were still waiting. After speaking with Homeserve they advised that they had ordered the part and it was due to be delivered in 3 days. Another 3 days passed and the engineer from the other company arrived, fitted the part and all is working fine. After speaking with this engineer he advised me that the authorisation had come through at 10am that morning and he went str8 and collected the part and was here with in 2 hours. Looks like i didnt need to wait a week. I have now cancelled my poilcy with Homeserve and moved my cover to this other company (Flush Home Services, incase anyone wants to know). As they seam to be able to resolve any problem with in 24 hours of it being reported to them. I am yet to make a claim on my policy with this company but i will let you know if and when how i get on