It is short sighted that the animal charities don't disclose everything when you adopt - we got 2 girls... girls with certain bits that would normally mean they were males - but we wanted girls, so we were told they were girls. Yes, we would know now, but at the time we knew nothing about cats! That is why we now have pedigree cats, bought from a breeder as kittens - because I know that everything I needed to know was disclosed to me, and the cat is the cat I wanted. Well, ok, it is the cat that chose us, but we still knew what we were taking on. Rescuing is a lottery, you don't get told if the animal was handed in as a biter, or whether the cat has a personality problem. There is absolutely no reason why we can't get copies of all the paperwork the charity holds on the animal - I would be more than happy to pay for photocopies of everything.

Maybe the disabled child is visually disabled? Or needs to lie down in front of the tv, making it harder for the rest of the family to see? Ultimately, the OP wanted a 50 inch, and she was happy to pay for it - surely that is her right? I think you are going to struggle with this one, as there are no witnesses, and the written record does not show how the conversation went. Next time, when signing, maybe write on the contract "told that I had to have OSC" - on both copies? What do you actually want to have happen next? Do you want to cancel the OSC, or do you want to return the tv, or return both the tv and the mattress? Is it the OSC that gives you the right to return the item at any time, and not owe any money? If you did that, of course, they may well not let you have another tv. If you sign up on a website called freecycle you will see lots of tvs on there, being given away. Not normally big ones, but could you maybe use two smaller ones, in different rooms? Or could you get help from a charity, given that you have the disabled child? (Just trying to think of a way of getting you a free tv while you save up for what you really want - a much, much cheaper way of doing it). Do you have a credit union in your area? What were you hoping for when you phoned the shop, what would be your ideal outcome?

After many problems with the big network providers, we decided to go for "cheap and cheerful" - on the grounds that the network providers have no customer service anyway, so why not try Giffgaff, and at least save some cash. We moved 4 mobiles onto the network, and each one needed to have the original number ported. 1 mobile ported perfectly. 1 mobile ported perfectly, but the settings on the phone needed correcting before it would do data - not a problem, the forums are full of information on how to do that, so quicker and better resolution than the networks customer services. However: One mobile due to port the number on the 15th March has still not ported. My number was cut off a day early by my old network - and nothing since. I keep on asking for agent support, and each one "solves" the problem by telling me the technical team will sort it out - and they don't. One mobile due to port yesterday - now has "no service". Looking at the forums, this is a common problem, and they have no technical support in at the weekend. So - if you want to go to Giffgaff, and are happy to start with a new number, I would thoroughly recommend them. If you are thinking of taking your number - only port on a Monday, maybe a Tuesday, so you have some chance of technical support if it goes wrong. Advice by Giffgaff forum users seems to be to go out and get a spare SIM, and put some credit on that while it sorts out... and I suspect, even with that, you would save money, long term. I am left worried by now - my number has not been in use since the 14th March - how long will it be before I "lose" it, and cannot get it back? Could I use my original PAC code to try going to another network? Any suggestions how I can get GIffgaff to escalate my complaint, and start taking the porting of my number seriously? Are there any ombudsman type rules about how quickly they have to sort problems out?

They are not merely graffiti, oddly enough, disabled people need to access places with private car parks. That is why the law specifies that they must be provided, it defines the recommended sizes, and the law also specifies that the owner of the car park must ensure that they are kept for the use of disabled people. However - I now know where the comment "it is only graffiti" originated from, and I would like to thank you, from the bottom of my heart, for the 20 minutes I spent waiting for someone to help me get over the speed bump when I could not get a disabled space and got the wheelchair stuck- and the parking attendant commented then that he had just had that phrase used when he remonstrated. Graffiti? No, something that makes it possible for me to do the shopping so I can feed my children like any other mum, visit a hospital, go to the GP - without a wider space I cannot even get out of my car.

You paid them to supply and fit a new windscreen. They did not do so. If you were told that you would have to pay whether or not they did the job then you have to pay... otherwise, not.

There is no test for Autism, any more than there is for depression - so if you all want is to know, then I would say that if you are asking the question, you already know who you are. If you need the label to claim the protection of the Equalities act, then it is worth going for an official diagnosis. If you are in a high powered career, and worry about discrimination - then not getting the label is probably the right answer. The only thing I would say is that you can always change your mind from deciding "not". You can't get rid of the "label" once you have it - so if you are not sure, then see how you feel in a few months time?

OK - so the doctor assumed that because you could walk 8ft at a certain pace you could keep walking further at that pace? Is that the case? What would happen if you did walk further? How much further could you go? Can you get evidence from a consultant to support your case? I think you will have to go and see your GP. It is not a medical problem, but going to see your GP because you are claiming DLA is just something that people have to do - an utter waste of their time, but there you go. I have just had to take a perfectly healthy autistic child to the GP because of claiming DLA - first time any GP has seen her since she was a baby, she is not ill! Anyway, you need to go and see your GP, you need to take your wife, and tell him/her the whole story. You also need to explain what losing the car means, etc - and ask for the GPs help. It is possible to get DLA without a GPs support - but hard. Don't forget that you are not the only patient the GP has in this situation - and he would rather sort you out now than get you ill and depressed in a years time because you never go out - a little bit of help now will stop you cluttering up his waiting room, long term. (I am joking, well, sort of... but you get the idea?). The GP will also know how to get supporting evidence - and may even, being new to your case, come up with some new ideas to help, or a new consultant to refer to, or a new physio initiative - all of which will help your DLA claim. If you get the GPs support you can put in another claim - and reinstate all the help you had.

I would say that if it went to the insurance ombudsman that it was likely that the case would be found in the consumers favour. As you say, Mr Average does not know that the DD conviction is different to any other driving conviction, and the websites are very clear on only requiring convictions in the last 5 years. Of course, if you get the licence back from DVLA with a note that says "this needs to be declared for ten years" then that may change the case... not sure if anything like that happens? Once upon a time it was up to the consumer to declare anything that the insurer thought might be relevant, even if not asked, but the ombudsman seems to be coming down on the side of the consumer when there is no question asked, and it is not obvious.

I would have thought it might be worth contacting the department of Trade, to find out exactly what was said at the enquiry, or even whether the enquiry was relevant in any way. I am just a tad suspicious about the lack of information given, if it were me, and my business had just been cleared of any fault, I would be giving case numbers, offering copies of the decision, etc. I would not be heading the email "without prejudice" either, as I would want it to be used in court.

Only an opinion - but an easy way of calculating it would be the depreciation in the value of the bike - on the theory that you were happy to accept that, so it was obviously worth that to you. I would also say that insurance and servicing would be part of the value to you as well - so you would not get those back. However, you should get any cancellation fees on the insurance back. I cannot see any easy way of working out the true "value" of use of a vehicle, certainly not per mile. If I go to town I suppose the value would be the taxi fare, less parking. If I go to London the value might be the train fare - so it is going to be too difficult to calculate the true value of use.

I am always amazed that insurance companies cancel insurance without giving the person concerned a ring - or at least sending the notification of cancellation recorded, so they know it has been received.

If you want help, then we really need more information. Why did you lose the appeal? What information did you provide? Does your GP support you? Why do your aids have to go back, surely they are not connected, they are provided by social services or the NHS?

There are some good ones around. My local (none-dealership) Volvo specialist is brilliant, he is keeping my car (150,000 miles) on the road. The RAC told me I needed a new starter - I took it there, he just sorted out the loose connection to the starter motor, and sent me on my way - no charge.

What sort of finance agreement is it? What does it say on your paperwork - is it a loan, is a hire purchase, or something else?

I think that if I were you I would get legal help, even at this early stage, you have a lot to lose.

How long have you been doing it? A long term fare evasion is much more likely to be prosecuted than a spur of the moment, one time mistake - but they can check what tickets you have been buying.

You could try posting a copy of the pcn on here, with the personal details blotted out, people on here are pretty good at finding bits that may make the pcn unlawful.

If it is the estate version, and the seats were down, then some councils *might* accept it as a goods vehicle, especially if you provide evidence that you were loading goods. It depends on the definition of goods vehicle that your council uses, and whether taking the seats down counts as "adapting" a vehicle.

Of course not - but under that definition it would - it only requires the vehicle to have been modified. I am not sure how they could define goods vehicle, as there can't be a requirement to have goods on there (otherwise, you can't unload). There has to be the haulage element to cover the trucks that merely pull a large trailer, without having any goods space in the drivers cabin.

Have you thought of asking the equalities commission what their take on this is? I am pretty sure that equal ops (which DVLA, as a public organisation is meant to promote!) does not allow them to stop you going on holiday abroad for half a year - if it takes them this long then they need to allow for that in their renewal timings.

It could - but how are the council going to prove why you put a tow bar on your car? Even if you have a caravan that does not prove that you adapted your vehicle for that - you could have adapted it for your business, and then decided to get a caravan as well.

"Haulage" means pulling - so it does mean pulling a trailer, surely? It would not make sense to say a vehicle was hauling it's own boot!

That definition of good vehicle would cover a vehicle with a tow bar - that is adapted for towing goods. I think it should also cover an estate with the seats down, as that is an adaptation made to carry goods. It could also cover roof bars.

My daughter went at 60mph in the test she took a few weeks ago - and it is fairly usual for the test to go along one of the derestricted roads around here.

When it happened to us we were covered - eventually. The insurance company insisted that we had left the keys in the car (despite producing a police report about the burglary). They sent someone out to question me, he was here for 3 hours, going over exactly what happened. He looked at the new cylinders in the door locks... measured the drive... looked at photos I had taken of my car... even my facebook account where I had sent messages about it to another friend, saying how much I loved it. They claimed that the fact we had not claimed on the house insurance proved the burglary was not "real" - but we had not claimed as we had lost cash, car keys, one mobile phone - and fixing the door, and changing the locks ourselves was cheaper than the excess on the policy. It did happen the same night though, the loss of the keys and the car going - not sure whether you would be covered if you failed to take reasonable steps to change the keycodes on the car if you know that the keys have been stolen.