Yep Every sorting frame should have a red sticker on indicating that address dont want junk flyers. It must be checked b4 leaving office. Posties should not leave 739 without attempting to leave packet/parcel. Write to this lot http://www.royalmail.com/portal/rm/content1?catId=400144&mediaId=84400738 Or do as I do nowdays, I ignore the "team" plebs and go to MD direct I just done Argos MD and she sorted it and I got a a 25 vulcher to sopend for my grief. Thats the trouble too. New postie each month (mainly cos they cant stand the heat) and also could be cos we have to do what they call absorbing now. If collegue goes sick or on hols. the rest cover for him her. So, now you can get 30 posties all doing the same street. Looks really professional dunnit? Serve the Queen? (She got a lovely smile) I bet she has a perfect postal service. Never mind the Tories will sort it NOT! Soon be Christmas Yippeeeeeeeeeeeee

Managers worry us all. they are a strange breed at RM Every time we have dispute the media and Royal Snail latch on to the old competition story but fail to mention we del most of it anyway. They say we dont want change us posties but we do We also want a decent waged for impersonating a mule every day and its back braking As for canal 4 we dont recognise the place when we see it on TV. Its alwasy don at a large mail center where casuals are taken on and get no training. AT our gaff we have no theives, reasonable training and no mail left over at the end of the day. Changes coming up will mean more will get post at tea time, you will also nbe getting more junk mail up to 10 items a week (flyers) and a full time postie is now £60 a month worse off Good old CWU Union NOT> Thanks guys, for nothing. Good Luck and support your postie

It may have been paper but you did start by saying it was 200 bucks worth. Thats a value . If it was just paper worth nothing why not send it by 2nd class stamp. RM does employ the odd thief and we detest them just like you. Everone thinks we all steal because of the few der brains. A few bad apples out of 130,00 posties is not good but its a minority. Every job has its idiots. The mail that goes missing is minute compared to what is sent every day. We also delver the final mile letters for most competitors so if you had used them, RM would probaly still (not) delivered it. Managers are at fault no question When I joined 5 years ago it took a year to police check me. I could have nicked lots in that time. When we genuinly want to improve the service (yes we do) by stirking The public slate us all that too. Cant win either.

With respect does it not state the compo on the tin? Fron the RM website Proof of posting Signature on delivery Online confirmation of delivery Up to £41 compensation Prices from 74p plus normal postage Also, Recorded goes in with the rest of the normal post whilst SD stay seperate at all stages. If we loose an SD, its immidiate Sack. Thats why you pay more and the compo is more. SD is: Guaranteed delivery before 1.00pm Guaranteed Saturday Delivery for a small surcharge 99%* UK coverage Online tracking Electronic Proof of Delivery Up to £2,500 compensation Calculate postage now

Ditto When things pick up go for it. You can sometimes have your cake and eat it! He who dares wins and all that.

I work alongside a women who makes cakes up here in Lincs and the concill did come round to inpsect for that.

Jump to Content [Accesskey 's'] Jump to Accessibility [Accesskey 'a'] Our complaints procedure We want to: make it easy for you to raise your complaint listen to your complaint consider how you’d like us to remedy your complaint make sure you’re satisfied with how your complaint was handled How and where to complain In person Visit any of our branches and speak to one of our staff. Use our Branch Locator to find your nearest branch. In writing Address your letter to The Manager of your branch or your Relationship Manager. Use our Branch Locator to find the address for your branch. By telephone Use your usual number for contacting the Bank, 24 hours a day. On-line Complete our on-line form. Please note that additional personal information should not be included in this message for security reasons. We will respond by telephone or letter for the same reason. How long will it take? Immediately Our aim is to resolve your complaint straightaway. One week If we haven't resolved your complaint within one week, we'll write to you: 1) Explain why we haven't managed to resolve your complaint 2) Tell you how long we expect to take to resolve it 3) Tell you who is dealing with your complaint Two weeks In most cases, we'll resolve your complaint within two weeks. If we haven't resolved it within two weeks, we'll contact you (normally by phone) to update you. After two weeks We'll keep you informed on a regular basis until your complaint has been resolved. In exceptional circumstances, where your complaint is particularly complex, matters may take longer to resolve. If this is the case, your complaint may be passed to our Customer Relations Unit who will continue to try to resolve it. Eight weeks In the unlikely event we can't reach an agreement with you by the end of eight weeks, we'll send you a 'Final Response' letter, which will explain our final position, or, a letter giving reasons for the delay in resolving your complaint and an indication of when we expect to reach a conclusion. We'll tell you about the Financial Ombudsman Service and how to contact them about this complaint. What if you're not happy with our response? Our aim is that your complaint should be resolved as quickly as possible by staff who have the right experience, knowledge and authority. If you're not satisfied by our action or explanation your case can be reviewed at a higher level within the Bank. Our Customer Relations Unit is a specialist team who'll investigate your complaint fully and aim to reply within two weeks. If the investigation is likely to take longer, they'll keep you fully informed. You can write to the Customer Relations Manager (address below). Please quote your account number, branch sort code, details of your complaint and what you'd like the Bank to do to resolve it. NatWest Customer Relations FREEPOST NAT12685 BOREHAMWOOD WD6 1BR Our Customer Relations Unit number is: 0800 015 4212. (If you have speech or hearing difficulties and are a textphone user, you can call us on 0800 917 0527). Overseas callers should dial + 00 44 20 7649 9315. Lines are open Monday, Tuesday, Thursday, Friday, 9am until 5.30pm, Wednesday 9.30am until 5.30pm and Saturday 9am until 3pm. If together we can't reach agreement The Bank is a member of the Financial Ombudsman Service and if we can't reach agreement with you, our Customer Relations Unit will send you a 'final response' letter. This letter will clearly set out the Bank's position in relation to your complaint. The Financial Ombudsman Service Our aim is to resolve all complaints internally. However if you are not satisfied with our suggested resolution, or if eight weeks have passed since you first brought your complaint to our attention, you have the right to refer your complaint to the Financial Ombudsman Service. If you want the Financial Ombudsman Service to look into your complaint, you must contact them within six months of the date of any final response issued. You can write to them at: The Financial Ombudsmen Service South Quay Plaza 183 Marsh Wall London E14 9SR Alternatively you can phone 0845 080 1800. Further helpful information can be obtained from visiting the Financial Ombudsman web site at www.financial-ombudsman.org.uk The Financial Ombudsman Service offers a free independent service and they can help with most financial complaints. However, there are some limitations on what the Financial Ombudsman Service can look into, and further information about this can be obtained from them directly. We are committed to resolving your complaint fairly and quickly. In most cases this can be done if you contact us as soon as possible. We will try to resolve your complaint by listening to your concerns and agreeing a solution with you. Back to previous Back to previous

as a postie for RM we only leave packets/parcles at other locations than the intended. IF it has been pre agreed, or IF the sender stipulates it can be left elswhere. If you aint got your del as ordered the contract has not been fullfield as another poster states. If we all did this type of del what a lovely [problem] and way to make money for nothing. I detest my ney bores and dred to think if a parcel was left with them without asking me first BTW RM gets a bad name because of a minority. Most respect your goods and dont knick em and we actually deliver all of the competitors mail the final mile. No assumption is made by a corect working postie. Surely this must apply to other couriers>? if Not, come back to RM You know it makes sense rodney!

Lady i work with rented her house out fully furnished for about 18 months. Bloke was ok to start the stopped paying rent. She threatend court action after asking nicely for several weeks. he avoided contact with her. She started court procedings and he left voluntarily within days of getting evicted. He has left her with a £2500 debt and gone The question is: How can she find his new address. is it easy? Is he worth suing as we know he has done this befoe and may have nothing to get?

As a postie (now ducks to avoid flying objects) Can I say that many people now are writing on the envelope NO MONEY INSIDE or JUST A CARD INSIDE Also the vast majority of posties treaure your stuff and dont knick it. Its a few low lifes who let all of us down. And Dont ever send cash in an envelope in this day and age.

Very true I norticed that with my case. They phone now but fail to mention calls are being recorded anymore so i assume they are not. I have a tel microphone that can pick up calls so will use that next time they call.

Late 2008 with new of another impending recession, we did not want our endowments to be hit again with further losses, as we were not only showing a two grand shortfall from the 90’s but so near the end of its term now.. We decide to keep an eye month on month and after three months realise they were going in reverse again so asked for surrender forms. We did this several times but none arrived so we complained to FOS. They Gave AVIVA 8 weeks to answer. AVIVA took about 12 weeks and offered us a poxy £50. We told FOS we don’t think that’s enough and still have not recvd surrender forms. AVIVA said they sent them but we never got them. I added that in 14 years of living where we are, we have never, ever, had had mail go missing to my home cos I am a postie and deliver my own post! This stunned and stone walled their argument. :DStill we never got surrender forms. Meanwhile our investment was still going backwards. FOS then asked us for proof we phoned AVIVA. I looked on my Bills and no sign of such numbers. I knew I phoned them so phoned BT. They said they are Freefone numbers and it is illegal to show them numbers on any bills. I asked them to quote the exact law. They could not so I asked for a supervisor. I was again informed it was illegal, so asked for the exact law. They could not quote it. I asked who could? They said they will get someone to phone me back. By a miracle, they did, from India. The bloke with a strong Asian accent called Kevin, could not quote the Act of law so I again said who can? They said someone will phone me back. Second miracle they did. From Ireland. The lady told me it was the Communication Act. I looked it up on the net whilst on the phone and said “nope, can’t see the bit where it says it is illegal to print freefone numbers on a customers bill that they have dialled. I added that If this was the case. How can people use them in adverts?” No answer. So brassed off now having been round the world on a freefone number enquiry, I decided to guess by a process of elimination the BT Chairman’s e-mail address and bingo. He put me through to his special advisors department and a very helpful chap show me the exact wording for the illegal act. I told him why I needed it the info as proof that I called AVIVA as £7-800 is at stake. He kept me up to date and said it could take a while. Then he went sick and I got every brain dead pleb going who promptly ignored it. Meanwhile back at the bat cave, the FOS, they decided to give me an unreasonable deadline. I wrote to the BT chairman again and he must have kick some arris cos I finally got the info I wanted, and I duly passed it on to the FOS. In late July the FOS received the surrender forms from AVIVA and sent them to us. We got them very early August 2009. AVIVA now stated in those forms that we have 30 days to come up with Letters of no intent from two previous mortgage companies, and submit them with the completed and signed surrender forms. (Nice that they hurry me up) We wrote to the two companies on 4th August 2009. Only one mortgage company came back to us. The other totally ignored us and to date we have heard nowt. We still sent the forms back with just the one letter of no intent and got paid out in September 2009. (£700 light mind you):-| The FOS bloke (sounded like Mr Bean) pushed our complaint up a level as he was stumped. We feel he was suffering from NFI and could not be bothered and was in fact on Aviva’s side although he denied it. This women (a Ms Kahzee) phoned me a week ago asking why we took so long from receiving the surrender forms to actually posting them back to AVIVA I looked up our notes and e-mailed her that we had one weeks hol in the 30 day period, plus it was sprung on us a bit to come up with these letters of no intent as we were now in the lap of two extra parties. She OK’d that info until today, when my flabber was well and truly ghasted, as she said “If I go back to AVIVA with your answers they will ask why you did not ask for “Letters of no intents” before you asked for surrender values way back in Sep 2008 !!!!!!!!!!!!!!!!!!!!!!!!!!!!! I informed her that we are not employed in the financial arena and that I am also not mystic meg, and have never heard of such things as “letters of intent” until Aviva asked for them. She said it was unlikely that the OS would uphold out complaint and that she will write to us in a few days and if we are not happy with the answer can ask for a n Ombudsman to investigate it. Looking at this forum it appears the FOS are on the side of the Banks etc not the consumer. I have told them this and they tell me they are unbiased. Of course they are.