We bought a Prestige PRT295FFCS from Comet 2 years 5months ago and did not take out the extended cover. The fridge stopped re-fridgerating last week and the temp rose to 15c which the freezer still worked. We paid £30 for a Comet engineer to come and have a look. Long story short, a little device at the back that alternates the cooling between the fridge and freezer was broken and that type of breakage was not a fault that Comet rectifies. Comet doesn’t repair this fault as they can only do a short term fix on it and your fridge is liable to break again in the future. From reading consumer reviews this fault is does not appear to be uncommon. I asked the engineer about the alternating device thingy and was told that not all fridge freezers use this type of cooling mechanism but that Prestige was one brand that did (I do not know if this applied to ALL Prestige fridge freezers). Anyway, I copied and pasted sections from the draft letters from this page and tailored them to my experience. I mentioned what the engineer told me about this fault and that it appeared to be the case that Comet doesn’t do this type of repair as it is likely to be a recurring problem. I also said that in my opinion a recurring problem that costs lots of money to fix each time indicates the item is not fit for purpose and did not last as long as what would be expected to be reasonable etc. I got a phone call the next day from Comet to say that they will replace the fridge freezer, deliver it and pick up the old one free of charge. All we have to do is to go to Comet and pick a new fridge freezer. We are delighted and I’m so glad that I took the time to make my complaint, although I feel that we were lucky given the experience other consumers have had. For sure, we will not be choosing a Prestige fridge freezer and also we’ll be asking what kind of cooling mechanism the fridge freezer has. I’ll also learn from my mistake and take out the extended cover after the warranty for peace of mind if nothing else. I really hope that others get a similar satisfactory outcome J