By far the best advice, which cured all my problems is a simple phone call to Consumer Direct 08454 04 05 06. They are very straight very understanding and have some sort of `link` to the dsgi group? after one call to them (after weeks of hassle letters and phone calls to dsgi) I get a call with my voucher codes for a new TV, I am now in possession of a new TV, very happy and this time I'm getting a Sky Protect plan for TV's which is better and cheaper that Whatever happens - Best of luck CM004d8137;)

Hi Maverick1588 Sorry for the delay, I've been away for a couple of days (no I haven't been stuck in a darkened room watching my new TV- honest) Consumer Direct West Midlands 0845 404 05 06 and follow the options for you. Best of luck

THERE IS HOPE, after all of my problems 1 thing has proved to work. PHONE CONSUMER DIRECT, after my call to them yesterday I get a call from `Coverplan` telling me my voucher code values at £525. I paid £1,680 in 2006 for this TV so £525 is not a bad offer. Currys could not match the spec for £525 e.g. Sound 15watts and brightness 600 CD but one dearer did. I argued and got the offer increased to £579, I added £70 of my own to get an excellent TV which I have in my car now, I'm happy. I laughed hysterically when she offered me a WHATEVER HAPPENS warranty. She did not believe that the NEW Sky Protect for TV's is better in every way. All the best and thanks all for your invaluable advice:D:D

MAVERICK1588 - THERE IS HOPE, after all of my problems 1 thing has proved to work. PHONE CONSUMER DIRECT, after my call to them yesterday I get a call from `Coverplan` telling me my voucher code values at £525. I paid £1,680 in 2006 for this TV so £525 is not a bad offer. Currys could not match the spec for £525 e.g. Sound 15watts and brightness 600 CD but one dearer did. I argued and got the offer increased to £579, I added £70 of my own to get an excellent TV which I have in my car now, I'm happy. I laughed hysterically when she offered me a WHATEVER HAPPENS warranty. She did not believe that the NEW Sky Protect for TV's is better in every way. All the best, let us know how you get on:D:D

Hi Maverick1588, One bit of good advice from the guys here I put into practice today and I'm glad I did. After being fobbed off again chasing my claim I decided to ring Consumer Direct West Midlands (my area) They told me to go into the store where I purchased the goods a put my case to the manager, he has the responsibility to comply with my Statutory rights under the Sale Of Goods Act for up to 6 years (which suprised me to be honest) yje said if his response is unsatifactory then they will take up my case with my local Trading Standards office. Eager to follow this through after work I dashed up to the store and got there at 19:01 only to see the doors all closed STAFF TRAINING now that is taking the ****! I shall be waiting for the doors to open in the morning lol. I'm sorry I can't offer you any hope only the pain of walking through treacle and having to keep getting wound up by these faceless people. Please keep us informed about your case, as I will with mine. One laugh though a mate of mine went to buy a cooker and was offered a "Whatever happens" after telling them about my case he told them where to shove it! All the best:rolleyes:

Hi Maverick1588, I am in exactly the same situation as yourself (cm004d8137 severe problems post) I am now contemplating Trading Standards as dsgi do not reply to letters, do not call you back, expect you to drop things at a moments notice for collection/delivery etc. Disgusting treatment of a `customer` basically. They have had my TV twice now, it was delivered back the first time damaged and not fixed within a couple of days they had collected it again, all in all they have had it over the 21 days limit. I did what someone advised and ring up myself to claim on the 0844 561 4000 option 3 then 2 as no one else will do this for you, they seem to go through the claims motion right enough but promised me a call back which I did not get, I rang up this morning 1st March 2010 and they said its too early to decide on the claim it takes 3 or 4 days. I am thinking of sending the whole thing the TS and not waiting for the inevitable rejection for dsgi. With so many people complaining how can they keep doing this and trading?

Latest - Techguys picked up the TV again today saying it was a `First Call` on their sheets, I had to ring them again to make sure it is being treated as a `continuation` he said everything is logged so it should be OK and my documentation definitely says "we will guarentee to fix the problem within 21 days or we'll give you a replacement" not 28 days Have now written 5 letters in total to 4 different DSGI addresses and not a single reply, is this usual?

RENZOKUKEN - Thanks ever so much for the advice, I'll let you know how I get on. If my company treated people like this it would lose its acreditations and standing and I would strive to make the CEO aware, we actually are customer focused. I'm sure DSGI want the same for their customers but I wonder if the top-level management are fully aware of the failings? - Thanks again:confused:

By-the-way, isn't it 21 days not 28 days?

RENZOKUKEN - Are you in the trade? funnily enough the understanding staff at the Currys store advised me to book the TV back in as a `continuation` job advising that the probable outcome would be their failure and vouchers for a new TV for me, forgive me for being sceptical but I'll believe it when I see it. What I find extremely annoying is the lack of contact or help from the Coverplan people and the conflicting advice and information they give e.g. I have 3 different complaint addresses, 1 person says my TV had a new sound board another says nothing was replaced. I'll keep you posted but they are due to collect my damaged set tomorrow but I won't know at what time until I get a call and text at 21:00 tonight, what a system!

EVEN WORSE - Got TV back DAMAGED on rear an impact mark and bad scuffs and guess what, still the same sound problem!!! I rang to complain and spoke to a Matt who got `DIGITAL` to ring me another Matt who refused to give me his surname wanted to book it back in again to be fixed! I am on my way to commence battle with Currys Manager I'm really angry that they can treat `the customer` like this :x

Chaos Continues:- Had a call this morning at 7:52 to tell me they were delivering my TV back, I said "I'm at work" he said "Someone should have called last night" I said "no one called or texted" - Here we go again it will have to be rearranged!!!

Is big brother watching this forum?? - Staright out of the blue today Techguys ring me! trying to deliver my TV - however they say they have no control over the time slots and could it be delivered elsewhere? I said after 5:30 any day and it is a big TV so has to be to my address. He said they would justy have to keep rebooking the delivery if I am not in whey THEY plan to deliver it. I'll keep you posted !

Thanks for all the help and advice, see my latest post in response to one of the links you sent, I have added useful addresses to write to, I had already done this before coming to this useful place. If we all do this then maybe people power will win over.... or am I just dreaming!:-| Thanks anyway

It would be a good idea to post the address details to send the complaint to I used either DSGI's CEO at John Browett, Chief Executive DSG international plc Maylands Avenue Hemel Hempstead Herts HP2 7TG or Their Own Complaints Dept at Correspondence & Complaints Manager Correspondence Team PO BOX 1686 Sheffield S2 5YB Or both - if everyone with a problem does this, maybe they'll change ? Best of luck!:-|