the laptop was spilt with liquid but the screen was damaged, and keyboard was dented as if someone put a power supply between the keyboard and screen.

their is still no joy friend, have you read the what ever happens techguys

i have left a link so you can go straight into their websight Whatever Happens | TechGuys

Whatever Happens | TechGuys

i have tried to scan the documents but there is a link to go to where it is on pdf format, please i know i left it late i have been stressed out and plus i had to work severn days and my daughter is been ill. Whatever Happens | TechGuys

i am still awaiting for an answer what shall i do i have not called cosumer direct i have been busy from work what shall i do

no still awaiting for any progress its bad, its been almost two weeks

thank you i will give it ago,,, its not good what they did especially my daughters laptop

shall i write something like this, am not good in writing letters When the laptop was taken into your custody under the, “whatever happens coverplan,” I would like to*remind you, the state of laptop screen was not cracked as to the damage that was obvious at the time your couriers working with your permission collected the laptop. I would also remind you that under the “sale of goods act” that you have a legal responsibility for the*”duty of care”*and safe handling, whilst it is in your custody. If further damage has occurred by your neglect to carry out your legal obligations has been caused, this is irrelevant anyway in this case, as the original accidental damage caused by liquid , no matter how small or large, has detracted from*any possible viewing pleasure and reasonable enjoyment from the future use of the laptop. This is the sole reason for*the existence of the*insurance in the first place to cover this very event, and I hold you responsible*as the retailer that*the contract is*with to fully replace the screen as part of that*cover*entitlement, otherwise the matter will have to be taken to a higher authority with the possibility of you facing legal action. Please give me your written response to this reasonable request within the next few days and let me know what you are going to do to rectify the*accidental damage*under this cover, or I shall reluctantly*be forced to take further action to resolve this matter.

i dont have any evidence that the screen was cracked during the time it was not taken, it was a liquid spillage.

can anyone give me advise to fight this case as no one wants to help me

I have purchased a present for my daughter who needed a laptop for school which was purchased on 30th April 2006 with a What ever happens agreement (Pc performance). My daughter is 16years old and now entering her critical year for her studies. She needs to do her home work without her laptop she cant do her home work. When I did purchased the laptop it had built in tv tuner which was a great benefit her as she does not have a tv in her bedroom. When I did purchased the toshiba laptop the sales person told me it is wise to take out an agreement which will cover accidental damage and breakdown for the peace of mind. I have been paying £9.99 a month from the day of purchase until now for the peace of mind. My daughter while working on her school work accidentally spilt hot tea on her laptop that caused her to drop it on the floor. The screen was not cracked just liquid spilt. I phoned pc performance Tech guys regarding about this incident which they booked in for a courier to pick up the laptop with the power supply. I did forget to send him the power supply so I phoned them if they need it. Tech guys told me call them back whether they needed it. I have phoned numerous times and they told me the laptop is fixed and is a matter of time sending it back to me. When the laptop was sent back to me my daughter signed the laptop from the courier where the laptop was sticky and the screen was cracked. The keys was dent inside as if someone put an object between the keys and the screen and stamped on it. The back of the case was also dented. The screen was not damaged when i sent it to them. My mum in law and daughter was distraught as they saw it in a bad state. I did recieve a letter covering that it was a neglect.I took the laptop to the store in croydon and spoke to a manager he said he will sort out the problem, unfortunately he was on holiday and the laptop was left for more then two months neglected. When he did came back to store he did apologies to me and sent it back to Tech guys. They still refuse to fix the problem, So he told me to contact you and see you can sort out this matter. I cant afford to buy another laptop for my daughter and felt guilty as she have to borrow mine.