CCT footage was given to the police via Barclays to investigate transactions taken place at Audio Vision Direct. To date no update has been given to me. I have 21 days to contact FOS which I will be doing, but feel totally useless and lost. Not sure where to turn now

The Ombudsman has ruled in favour in Barclays Bank in the two cases I have. The most disgusting one is today letter received within a day of me sending back the questionnaire to the FOS in favour of Barclays not to refund back £16,900k in fraudulent transactions. I now have 21 days to respond with the decision. Im totally confused and lost and cant believe this can happen. What was the point of the investigation by FOS

I'm totally lost at the moment. FOS sent me a questionnaire which has to be sent back by 9th September 2010. Today 11th September 2010 a response from FOS "Barclays is not required to refund the disputed transactions as there is insufficient evidence to show that they were unauthorised, the pattern of the withdrawals do not fit that of opportunistic fraud. No unsuccessful withdrawals were made follwing concelation of the card on 30th October 2009. Barclays has confirmed the police was investigationg the fraud claim with 'Audio Vision Direct. However this has no bearing on the outcome of its own investigation". Based on the evidence provided it would be difficult to conclude that the disputed transactions were made without my authority. Can this be correct? I feel totally sick at the thought of losing my money which I know nothing about. The only other option I have now is to return the enclosed card received today stating I want to continue with my complaint because............. Any help? I,m desperate Thanks

Hi Thanks for your kind thoughts, its really hard for me right now to come to terms of not having my mum around, I miss her so much. Your advise I have taken on board and will action next week Have a nice weekend.

Thanks for your concern, not very happy with Ombudsman, previous cases with Barclays was in Barclays favour.

Hi All Had a few issues to deal with my mum passed away in April, just getting back to normal whch is a bit hard. I have post all paper work to Ombudsman as solicitor suggested the costs would be too costly and should use Ombudsman first. Just awaiting a response. Thanks

sorry for taking so long to respond. Finally found a solicitor who will take up my case at a fee of £240.00 per hour and I have to put £500.00 plus vat into his account as they only work for private clients. Will be going to the police station tomorrow. Thanks

When I went to the police in March I was informed I am not the victim and they will liaise with Barclays as they are the victim, also the officer dealing with the case was still on sick leave. Dont think I will inform the ombudsman of the outcome, not very happy with their response when Barclays closed all my accounts after 22 years. Next week I will try to find a solicitor who deals with this kind of case. I feel as if I am going crazy, I cant handle any more stress losing my mum suddenly is enough to deal with right now,

Hi No joy, Barclays sent final response letter still hold ing me responsible for the transactions on account. No mention of cctv footage, no mention of missing transaction slip on Barclays side. Its also mentioned all security questions were answered correctly after full in vestigation system show correct card was used in all transactions. No other monies were taken after I reported the incident. Jay sent a link for a solicitor which he mentioned helped with his Barclays cased I called last week but no one could assist or no one worked at the office by the name Jay gave me. Guess I will have to start all over again, bit upset having to deal with all of this just after burying my mother. Thanks

Barclays has finally written a final response to the fraudulent transactions and are still holding me responsible. I'm desperate now and do not know what to do.

Hi Good response for Jay. Unfortunately HSBC declined my application in the end. Account is with Halifax. Latest update Omnbudsman called me Tuesday of this week, an officer has now taken up my cases and all relevant paperwork I have from Barclays has to be sent to the officer no later than 23rd March. All accounts now closed with Barclays closing statements received today. All the fraudulent transactions are not showing on statement. the option for me to give my whereabouts whilst the transactions were being carried out was not given to me. Thanks

Still no joy today, had a lot of probs when taking my onies fron Barclays I have written a letter to Chief Executive a week ago Response received advising me there is an ongoing investigaion. Account opened with Halifax

Good for you. Can I have the name of the solicitor? I am currently dealing with the Omnsbudsman who have taken up my three complaints. #good for you

Opened an account with HSBC today, had to fax id and proof of address will know outcome Monday. Went to Barclays there for over 2 hours. The person I saw was very helpful as he had raised a complaint 1st Feb to get an overal understanding of my account to date he has not received a response. He also queried the closures of my accounts which he said was not normal and considering I have been banking with Barclays over 22 yrs. He was told I did not meet the new criteria!. Also there is a large investigation going on with my account at BARCLAYS as FOS now involved. Will be going back Tuesday to withdraw all monies.

Will follow your instructions. Thanks