Unhappy SCS, Well the saga continues. They have replied to y letter with a phone call saying there is nothing wrong again and that its a non issue. The store manager is away this week so they cant speak to him until Monday. In the meantime I have phoned Trading Standards and spoke to a rather nice lady who said that they are in breach of contract because the cushions I have received are not the cushions I viewed and received. She mentioned that I may have to have an Independent survey carried out to assess the quality of the cushions and whether they reflect the price paid etc. So I have to wait to a bit longer Im afraid but Im hoping the outcome is in favour of me. To be honest SCS's behaviour in all of this is un reasonable and they are in no way interested in and customer satisfaction and for that reason I will be seeking a full refund as SCS have proven themselves to be an untrustworthy seller lacking severe integrity and professionalism. Ill keep you all up to date from next week and I will just re iterate to anyone reading this DO NOT BUY FROM SCS they are a disgrace to British Trading. Stu

Cheers UHSCSC, Whats the HO? Im gonna go for the argument that i have been mis sold a product and even more now i want a refund. Lost customer faith in them and they have basically lied and delivered sub standard product. ill keep you posted. Thanks again! Regards Stu

Well we went and looked at the sofa in the shop and even the sales manager compared our crap cushions to the display sofa (which has been on display for 2 years) and agreed that the manufacturer had cheaped out on our version of this "uber comfortable sofa" so to me SCS are in breach of SOGA. The whole thing has really annoyed me and as i mentioned before i dont appreciate getting ripped off. I wont here back from SCS until later this week so it will be interested in what there explanation is. TBH though i would rather have a refund and spend the money on goods that arent cheap and nasty.As i mentioned before we have only sat on it for about 2mths even though we have had it 6mths due to myself and my partner working away Will keep you all posted.

UnhappySCS, Cheers for that bit of advice. I will do. I am just measuring up the sofa now and goig to the shop this morning. Really not in the mood for idiots this morning so just hope i can hold my tongue long enough to compare the shop model and then leave quietly with the evidence!!!! Thanks again Stu

Hi unhappy customer, Cheers for the reply and its a sad state of affairs when a company has to be forced into court action to rectify any problems. If there one thing in this world that gets me riled is getting ripped off and receiving poor quality. Unfortunately its frustrating that i cant deal with this problem in a way that would see a few SCS members of staff getting a good slap. We will keep you posted on events and you are more than welcome to use the story for your website. The more stories and publicity against this cowboy outfit the better. Onwards and upwards!! Viva la revolution! Regards Stu

MattyG, I appeal to you DO NOT BUY FROM SCS. They sell sub standard goods at extortionate prices, their customer service is not store based and you will be fobbed of easily from a premium rate afterales. AVOID LIKE THE PLAGUE.

UnhappySCScustomer, Its seems you are not alone in the battle against this cowboy outfit that is SCS. I have just had an upholsterer round my house telling me everything is fine with the sofa. We bought our sofa in November delivered in December. After a few days the sofa was nowhere near as comfortable as the showroom. As my girlfriend and I both work away from home quite a lot and as such have not sat on the sofa continuously day in day out. All in all we have sat on it roughly for 2 months even though the sofa is roughly 6 months old now. So we revisited the shop and managed to see the same display model and surprise surprise it is a lot firmer than what we have. The sofa cushions & springs we have are in my opinion sub standard in relation to how much we payed for the sofa - 1000 pounds. The SCS biased upholsterer reckoned that cushions that are like pancakes are more than acceptable after 6 months. Now as much as i wanted to give him a slap i explained that I didn't appreciate paying that amount of money and getting sub standard goods. In the same time i also paid 1000 pounds for my living room carpet and to 6 mths on is as good as it was on day 1. I can understand the bloke doing his job. He observed that there was no damage or broken springs etc and that is what was written on his report but he did have an annoying grovelling attitude in trying to justify his decision. So he has just went on his merry way to report back that all is well. Come monday i am ringing SCS (isnt it convienient that you have to ring the premium number for the aftersales as the shop dont take nothing to do with you after they have sold you a crap sofa?) I will be seeking a full refund as the goods have been sold and they are not of satisfactory quality. My last set of sofas 2x2 seaters where half the price 6 years ago in Germany and to this day are still as comfortable as ever. My partners dad took them f us and Im regretting getting rid of them. If SCS think that for a 1000 pounds they can sell me dog pooh then they have got another thing coming. I will measure up my sofa tonight of every exact measurement and compare in store tomorrow and then i will have another case for refund. Im sure that the sofa is a lot lower than the instore version. This company is a joke and they need bringing into line by trading standards. Ill keep you posted. Sorry if i hijacked your thread but i am so angry!!!!! Regards Stu