My advice... look for the small local retailer, where what you see is the item you have delivered. Failing that look on the Internet for horror stories about a retailer before you buy from them. In my case I did not get what I saw in the store, but the worse part was their total lack of customer service. From what others have told me this seems to be the 'Norm' with ScS whatever the problem you have.

I no longer have my sofa and I have my refund. When I got my court hearing date I was asked if I would be happy to go through the court mediation service, whereby each party negotiate via a mediator by phone, who after hearing both sides on a conference call then speaks to each side separately to reach an agreement. ScS offered a full refund of the cost of the sofa and armchair. Dates for collection/refund were given which they had to abide by. It was collected yesterday and this morning I went and got my refund. At least this does mean it does not have to drag on through the court, the downside is that if it went to court and if I won ScS would have had to pay costs (ie my court costs etc). But I am just happy to get rid of it and get my refund. Now I have to go and buy a new Sofa as we are sitting on garden chairs at the moment So, start a small claims court action, it is the way to go. Now I am an EX-unhappyscscustomer

Conniff That is OK saying what the law says, but getting ScS to abide by it is the really hard part!

Get that Small Claims Court filed, it is the only way with ScS

I now have a hearing for my small claims court action, it is not until October (still not heard anything from ScS) the court charges another £150 on top of what I have already paid for the hearing! Court action is not a cheap way to go, but it is the only action I have left open to me! Stuartboy Sounds like you are going to have the hassle I have had and will also have to take it all the way. Good luck

Hi Stuartboy Your lack of posting after 15th June when you were going to confrfont the store can we assume your into the 'ScS-keeping-you-waiting-game'? Good luck. Personally, after a month from their last visit they are still 'looking into' the matter. Usual ScS speed of things. Anyway, it will soon be xmas!!!!

HO = Head Office. We know the sales of goods act, they do not, or at least they refuse to abide by it. They make their money and to hell with customer satisfaction. If my court case finds in their favour I will set up a 'ScS-Sells-Crap' Facebook page and anything else I can come up with, the only way to win is to deprive them of customers then they just might realise they need to look after their customers.

Hi Stuartboy Well I hope you get better satisfaction than myself and others in similar situations. The manager agreeing with you means nothing as it is their HO that make the decisions. Good Luck.

miss muppet I do have photo evidence of the one in store, simply went in with my daughter and started sitting on sofa's then asked the only assistant (who was busy serving) if I could take a picture of the sofa, he said yes. He did not 'know me from adam' which helped. But I have the evidence if needed.

Suartboy I would also suggest you get Trading Standards involved, as any complaint goes through to the trading standards office local to ScS. I understand they have quite a few complaints and yours will add to the evidence of ScS's shoddy goods and poor after-sales service.

Hi Stuartboy Sounds like you are in much the similar situation to me, nothing actually broken, just not what you brought (ie store model different) to what you have delivered). As my post above said (and my anti-ScS website) they only took interest when court action was started. It is now 3 weeks since the last visit from them and I have heard nothing, even though they said they would contact me sometime last week, typical of their service.Good luck. Can I add you story to my web site?

It is now June and after filing a small claims court action ScS are now in contact again. This time they sent out one of their own reps to measure the sofa and listen to my complaint, that was almost 3 weeks ago and I am still waiting to hear what they propose. I guess this is normal ScS speed. But the court action proceeds.

Naxxas Yes we tested the automatic one, but the first one we tested and decided upon was a manual recliner. Actually, ScS states the electric version is smaller,so your guess is wrong! ScS have just phoned me further to my court action and have staed that the armchair we have should be bigger than the sofa! which it is not (go figure).

Perplexity; yup, there is my problem, any court will only have my word that what I saw, tested and agreed to buy is actually different from what I had delivered. That is, it is only my word that I did indeed take alot of time and trouble to ensure that what has happened did not happen because of any fault of mine. I suppose I should have taken an independant witness who could have confirmed what happened in the store at time of purchase, but how many people do that when shopping, ummm.... none would be my guess.

In trying to get support on this I have emailed the BBCs one show 'Dom' now if enugh people all complain they may be more interested in running a story. Then maybe we can all benefit. The place to put your woes is here: http://www.bbc.co.uk/theoneshow/getinvolved/form.shtml