Update - managed to resurrect after defrosting, but now the fridge works and the freezer does not. No joy with Comet whatsoever (insisting on paying to have the unit checked) so have emailed Consumer Direct. Meanwhile have had to order a replacement and have gone with one that Which recommend as being very good. Will not be buying prestige again!

The same has just happened to us on Xmas Eve - the PRESTIGE PRT325FFCS fridge will not work and will not go below 12C. I have medication to keep between 3 and 8C, and we cannot do anything until boxing day!!! Luckily it is 4C outside so our fridge is now a sealed box in the garden, however, should it freeze... If I buy a replacement on boxing day, would I be entitled to ask Comet for a refund given I will need to get a working replacement pronto and cannot wait for a repair person? Thanks! PS - it was purchased Sep 2008. 16 months for a £450 machine is very poor value indeed!!!