I can't believe all the complaints with this product. I've been 'superfreezing' my freezer in order to get the freezer section below 0'C and my drawer section of the fridge freezes everything (even though the temp is +5'C) Could I be cheeky and use the letter listed above? Will I get a satisfactory response? Does anyone have any suggestions? I really don't want to have to buy another ff. ==== Customer Services Manager Comet George House, George Street Hull HU1 3AU Dear Sir/Madam, Sale of Goods Act 1979 On 05/03/2008, I bought a PRESTIGE PRT325FFCSFridge Freezer from you for £379.99 which is not of satisfactory quality. The problems are: The freezer compartment is no longer working and the temperature does not go below -5’C when it should be -18degC The fridge compartment is now freezing all contents in the bottom drawers even though the required temperature is set to be +5 degC I am unable to use the fridge/freezer as the unit is not fit for purpose After taking advice from Consumer Direct I wish to claim a replacement or repair at no cost to myself. S. 14 of the Act (above) requires that goods be of satisfactory quality and, given the make and price, I do not believe that the fridge freezer meets that description for the above reasons. The appliance has been used and maintained in accordance with the manufacturer's recommendations, and there is no action or inaction on my part that could cause this problem. For the avoidance of doubt, I do not have an extended warranty, nor do I require one, as this is a claim for breach of statutory rights. Further, the manufacturer is not responsible as my contract is with yourselves. I therefore request that you respond to my complaint within 14 days from receipt of this letter. Should I not hear from you by that time, I shall refer the matter to trading standards and, if necessary, commence legal action, but trust that this will not be necessary. Yours faithfully ====