Mr Graham Gibson Data Protection Officer Morgan Stanley Consumer Banking Group International PO Box 3598 Glasgow G68 9YW

After sending my dpa letter to Barclaycard and before i even got a chance to send dpa letter to Barclays, i received a phone call last night asking was I happy with customer service etc, what could they do to make the service better........see my seperate thread headed Barclaycard. DPA letter sent 29/3 to Barclays........ j.

I am amazed.......have account with Barclays........have not sent dpa letter to them yet........after sending letter to Barclaycard received a late night phone call from Barclays.......presumed they were trying to sell a product......could not believe it....they wanted to know if there was anything Barclays could do for me. Was I happy with customer service, told them I was unhappy with overcharging etc......they asked what they could do and i said refund the charges......the very polite lady said she would look into it for me.......very strange..........will send the dpa letter anyway. j.

received letter requesting £10 fee....should have sent to begin with....they are using this as delaying tactic i am sure......

Hi Janna, Interesting......keep you posted.....janice

well done........am very surprised too. i'm dealding with MBNA (Ryanair Card) . Hopefully i will have the same luck........j.

well done on getting this far.........ive just started dealings with Morgan Stanley. Did you have to send proof of ID? j.

Get the ball rolling girl, i get so frustrated with this carry on. They charge you because they've taken you over the limit!!! Just seems very unfair that banks can get away with this. Good luck in your quest!!!

have sent £10 and ID, see how things go. j.

RECEIVED REPLY AS FOLLOWS: 'Thank you for your letter dated 8 March 2006,. We are currently investigating your complaint and will provide you with a full response by 10 April. In the meantime, should you have any queries, please call me on ........between the hours of 8an and 5pm, Monday to Friday. Yours sincerely, Customer Satisfaction manager' NICEST LETTER I HAVE RECEIVED....SEE HOW IT GOES.......J.

ok. will bear this in mind in future. have had a reply to my first letters bar one.....mint....see my seperate thread....any advice? j.

SORRY KELD MY MISTAKE, REPLY WAS FROM MBNA........OOOPS!! WILL KEEP YOU ADVISED. J.

I RECEIVED A STANDARD REPLY THIS WEEK FROM BARCLAYCARD....... ' Thank you for contacting Barclaycard. We are currently dealing with your enquiry, but i regret that we cannot give you a full reply at the moment. Please accept my apologies for this delay which I hope will not inconvenience you. I can assure you that a member of our customer service team will write to you again as soon as we are in a position to do so Yours sincerely, Account Manager' PRESUME THEY WILL GET BACK WITHIN THE 40 DAY DEADLINE.......WE'LL WAIT AND SEE. J.

hi bankfodder, nationwide did not request £10. it was morgan stanley. see other thread. thanks. j.

CHEERS KELD, HAD A REPLY JUST YESTERDAY ADVISING THEY ARE 'CURRENTLY INVESTIGATING YOUR COMPLAINT". WILL KEEP YOU POSTED. J.

NO REPLY YET AFTER ONE WEEK FROM MBNA..........PATIENCE IS A VIRTUE AS THEY SAY........WE'LL WAIT AND SEE THEN! JH

FIRST DPA LETTER SENT.........NO REPLY HERE.......DID HAPPEN TO MENTION IT TO BANK MANAGER........DON'T THINK IT WENT DOWN TO WELL BUT SHE RECKONED THEY HAVE THEMSELVES COVERED.......?????? WILL REVERT WHEN I KNOW MORE... JH

First DPA letter sent to Mint on the 9th March...........no reply yet.....anyone else out there with feedback? Will revert when have more info. ta jh

Have sent first DPA letter to Nationwide and got a "we''ll get back to you" reply. See how it goes. jh

Thanks for that ML, yep they require id to proceed. I am sending off today anyway. See what reply I get and i will revert. Cheers jh p.s. will set up seperate threads, sorry.........

I sent my first DPA letters last week and have received a reply from Morgan stanley and Nationwide. Morgan Stanley looking for £10 and ID. Is this really necessary to proceed? Are these charges within the law? Nationwide state they are looking into my case and will get back to me. fab website. can't believe so many getting ripped off. Keep you all updated. jh