For some bedtime reading and to swot up a bit I have just printed off some OFT guidance so I can give them a decent reply

What parts break OFT guidlines? Sorry I am used to negotiating with creditors but taking on payday loan companies is new to me and I am still learning!

They have replied from my last email, my thoughts/questions are in red... We apologize for the delayed response and thank you for your email. This is to inform that you have three loan accounts with the agreement numbers, your total outstanding balance is £332.00, 149.50 and £253.50 respectively If you accept the offer, we would like to request you to send us the income and expenditure form along with the latest payslip in a non-editable format (JPG/PDF) then we will update or freeze the interest of your loan account and also help you to set up the payment plan in an affordable monthly installment. Requesting payslips and I&E again, again is there a decent quotation that I can use to tell them I am not sending them this personal information?? Although I dont really care as I have nothing to hide from them, but I am fed up of doing I&E for creditors so I dont do anymore and also just going by the general opinion on here that they have no right to see them? Please note that we would not be able to update any of the changes in your account unless we don't receive the documents mentioned above. Also, we have stopped our automated system to make any transaction for the next few days. We are willing to work with you to clear the outstanding balance and can set an arrangement for an affordable monthly installment. Please call us on 0845 351 1482 as payment arrangement cannot be done via email. If you wish to discuss this further please email us at info@lendingstream.co.uk. Regards, Customer Care Team, Lending Stream

Just thought of another question... How long will it be before LS put default on my credit file? Do they give notice before doing so? The reason I am asking is my last defaults were all about 4 years ago when I got made redundant and I am counting down the months to 6 years when they will vanish and I can look at building a decent credit rating again?

I have sent them another email to let them know that I am in charge and not them Ill make sure that I pay them £40 per month on time for the loan amount plus 1 months interest. Then it is upto them if they want to push on with recovery or legal action, or try to claim for extra interest/charges. Thankyou for your reply. I have informed you of my circumstances which has led to a drop in income and has put me in financial difficulties. If after paying my priority debts I only can afford to pay you £40 per month, and you continue to add interest/charges to the account than my situation will only get worse as this will not even cover the extortionate interest rate. I beleive that a reasonable (but still expensive!) figure for you to charge will be one months interest, should you disagree with this then you are welcome to have this decided by the OFT. This is what I will be offering in my repayment plan. I have set up a standing order of £40 per month. I will be in contact in 3 months to update you on if there has been an improvement in my financial circumstances.

Ok will do that. Ill update if any problems with them. Thanks for the advice

I have had a reply from the email I sent them. I had explained in the first email that I had my hours reduced at work and therefore my salary also, they sent the above email then I replied with this offer... Thankyou for your email. I have just looked on your website to see how much I owe and it is higher than I thought and a bit of a shock to me. £510 + £153 interest = £653 However I would like to sort this out as soon as possible. Can we set up a plan for the next three months of £40 per month to start reducing the balance ? This will leave £533 after 3 months. I can then review my financial situation and should it have improved then maybe look at increasing my payments. I hope to hear from you soon to except my offer. Regards Me They have replied overnight with this.. Good Morning Mr. ###, We apologize for the delayed response. Thank you for your email. We would like to inform you that we provide short term loans at the rate of 30% interest per month. In the first month you pay just the interest on the borrowed amount. For a six/five/four month loan from the second month onwards you pay 20%/25%/33% of your principal (loan amount) plus the interest on the outstanding principal, so that your loan gets paid off in full in six/five/four months. Therefore, the payments defers from month to month. At any point of time, if you wish to pay off your loan, you will pay the outstanding principal plus the interest on the outstanding principal for that month. Moreover, as you want to set the payment plan for your loan agreements then please send your income and expenditure details in a non-editable format in the attached spread sheet along with your latest pay slip (PDF, JPEG or JPG). Once, we will receive the relevant documents from your end, we will proceed with your concern accordingly. Additionally, we have temporarily stopped our automated system to make the transaction from your bank account. If you wish to discuss setting up a new payment plan, please contact our helpful team of payment negotiators on 0845 351 1482 from Monday to Saturday 8 a.m to 8 p.m, or email us at payments@lendingstream.co.uk if you have any further question. Regards, Customer Care Team, Lending Stream What do you advise I should do in response to this? Do they really need my pay slip? And list of expenditure? Shall I just ignore and start paying £40 per month by standing order anyway until the loan amount plus one month interest is paid?

I have emailed them back staight away and offered £40 a month for 3 months then review it. Waiting for reply from them

They have replied, they sent bank details and have confirmed they have discontiued CPA.... We have discontinued the "continuous payment authority" on your account and will ensure that no further payments are taken from your account until instructed otherwise, effective from 14/02/2013. While we have turned off our payment withdrawal system as per your request, please note that revoking such payment authority does not relieve from your obligations with respect to the amount due under the above mentioned loan agreements. We are willing to work with you to help clear the outstanding balance, and suggest setting up a temporary arrangement whereby you can make affordable monthly installments to avoid going in to default. Failure to do so could result in additional fees being added onto your account as per the agreement and may impact your credit rating. Please contact a member of our helpful customer care on 0845 351 1482 at earliest to set up an alternative method of repayment. In addition, there are three payment options through which you can pay your loan: 1. Online Option: Online payments are now available via our website. Simply login to your account to make a loan payment any time. Click here to learn more. 2. Bank Transfer: Bank Name: Barclays Account Name: Lending Stream LLC Account Number: 83129896 Sort Code: 201990 3. Cheque Option: Lending Stream Camrose House, 2A Camrose Avenue, Edgware, Middlesex, HA8 6EG If you have any questions, please email us at info@lendingstream.co.uk. Regards, Customer Care Team,

Does anyone have bank details for lending stream please so I can set up a standing order when I have worked out how much to pay them?

I get paid tomorrow so giving an update for the mess that is bound to follow... I have reported my debit card lost I have emailed lending stream and told them I am canceling the CPA with them, I told them I will be in contact with them to offer a repayment plan shortly when I have worked out how much I can afford after paying my priority debts. I have phoned my bank (lloyds) and it was easier than expected to cancel with them, they said it will take upto 2 weeks to set up but if lending stream do manage to take payments after todays daten they will refund them to me. The first woman I spoke to started asking questions like why am I cancelling and how am I going to repay them. I told her it was none of her concern and she just needed to cancel the CPA for me, but she kept on asking. I just told her that I wished to make alternative arrangements with them and that was enough for her to shut up. I think it is sorted but I have sent a follow up letter just in case

Hi I have been stupid and took out a payday loan just before xmas, I paid it off in January but then that left me skint an not able to afford the bills so I took out another. This is due in february and I wont be able to afford this without not paying more important bills which is not an option (unless they raid my account first of course!) I have just over a week to sort this before I am deep in the smelly brown stuff. I understand first thing to do is get a new bank card and cancel the old one. But this may not work so then cancel the recurring payment but I not entirely sure how to do this?? I dont want to switch bank accounts unless I really have to as my branch location is really handy for me. I dont know how willing they would be to help me (its Lending Stream) and how much to offer?

No, not pre signed. It is a blank form sent by email. Received another email this morning.... ## ###### Could you please return to me the Notice of Discontinuance duly signed so that I may forward it to the Court without delay. In the meantime, I can confirm that the £170 has been credited to your account, the late payment charges removed and the due date of future payments has been changed to the 31st or the last day of the month. An automated letter from Santander will be sent to you shortly to confirm the change. I look forward to hearing from you. Regards Associate Solicitor for and on behalf of Chafes Solicitors LLP I'll reply saying that once I have received the letter from Santander confirming that charges have been cancelled and £170 credited to my account then I will send NoD direct to the court myself

I have received a reply to the email I sent from Santander's solicitor. By email only Without Prejudice Save as to Costs Dear ### # # Our Client: Santander Consumer (UK) plc t/a Santander Consumer Finance Agreement No: #################### Claim No: ############### Thank you for your email received on the 28th September. We are glad that a settlement has been agreed. Just to confirm the details; 1. The total sum of £170.00 will be credited to your account 2. Santander will cancel the current late payment charges in the sum of £175.00 3. Your due payment date will be moved to the 30th/31st of each month Please find attached a Notice of Discontinuance which you will need to complete, sign and then send to Court. We are happy to forward that to the Court once signed if you would prefer. We look forward to hearing from you shortly. Yours faithfully CHAFES SOLICITORS LLP I am very very happy with the result as this has dragged on for a long time Do i need to do a Notice of Discontinuance ? Shall I tell them I will do this when I have had written confirmation from Santander that my account has been credited?

I'm sending their solicitor an e mail to accept... Dear Chafes solicitors. Thankyou for your letter dated ## ### 2012. I disagree with the majority in the content of your letter and it is clear that Santander continues to disregard me as the customer and any complaints I have. I would like to accept your offer of £345 "as to save Santander costs" I look forward to concluding this long standing complaint and receiving written confirmation that Santander have waivered the charges with your offer of payment. Santander may put my account £45 in credit for convenience. I will require written confirmation of this. Regards Avocados

Im struggling to upload. But i believe the summary of the letter is clear £175 charges. Clear £125 arrears (just more charges that they have taken out of monthly payment I sent) Send me a cheque for £45 - dont know where they got this figure from, the court fee was £25. the letter is a bit confusing because they say in the letter they are going to defend and I am not entitled to interest, then they are offering me a cheque of £45 to save their costs?? £45 = Court fee + interest??? total = £345 I want to accept their offer. Will a simple thankyou for your letter then I'd like to accept you offer reply, by a short email to their solicitor be ok?

I think I have received a settlement offer for £345. Can some one check it out please to see if I have read it correctly. Will upload in a mo....

Ok thankyou

Not yet, they have only done ackowledgement of service. They had until 16th September to acknowledge, which they have done this week. So now they have until 30th September to file a defence? Do I have to do anything in the meantime or just sit and wait to see what their next move is?

update.. I have just checked on money claim online website and just seen. santander consumer finance issued an acknowledgment of service Unsure what to do next so going to have a look around this site and ask for help if I still don't know

Received another letter from Santander today. They have charged me again . That means this month they have charged me twice for the same thing. :mad2:14/8 they charged £25 late payment and now 22/8 another £25 late payment. Total charges are now £300. I have only claimed for £275, will I be able to change this to £300 at a later date?? (this recent charge is a direct result of me refusing to pay the previous £275 in charges that I have claimed for) I really need to win this now as the charges upon charges domino effect has now escalated to a level I can not afford

1. The claimant has a HP Finance agreement. These are not included in the Office of Fair Trading’s Claim No. 2007 Folio 1186 2. The Defendant debited charges in respect of purported breaches of contract. 3. Claimant contends: (a) The charges exceed the Defendant's losses caused by the breaches (b) The Term permitting the Defendant to levy such charges is unenforceable under the Unfair Terms in Consumer Contracts. Regulations 1999 and at Common Law. 4. Claimant claims: (a) return of the amounts debited of £275 (b) Interest per S.69 County Courts Act 1984 of 8% per annum from the date they were deprived of the money £19.27 continuing at the daily rate of 0.022% until judgment or payment © Costs allowed by the Court. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 22/09/2010 to 24/08/2012 on £275.00 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £0.06. Already done it online yesterday. Wanted to give them more info but there really is not much room to do so! Thought I'd best get a move on with it because if they put on another £25 for me refusing to pay the previous £275 in charges then it will take it over £300 and cost me a little more to claim. A little nervous but bring it on

I have had enough of them adding charges on charges and thinking they can bully me into submission so I have just filed a claim this evening. Its a car finance agreement. The total claim including the court 8% interest is just under £300. How likely are they to defend this and if they do will they defend all the way to me having to go before a judge?

Ok they have replied to my 14 day letter before action letter with the standard please refer to the terms and conditions cow excrement letter. Can I start a claim now even though its before the 14 days because they have replied? They have added another £25 charge because I refuse to pay the previous £225 as I expected them to so now stands at £250 I am going to need some help with doing this please if someone could kindly give their time to help

No. She tried to do online but it would not let her and told her to go to her branch. She did this and sat through them trying to convince her to keep it open even though it was not required as we were now covered by the joint account, she told them she did not want it and thought that was that = cancelled.