They defaulted me and have terminated the agreement. They said in a letter that unless I return the vehicle they will seek to get the car back through legal action. then the latest letter they sent me was a notice that my account will be passed to external debt collectors. This has confused me a little as I was expecting legal action???????? I have asked for a statement and there is £125 in charges on the balance. Since my last post I have paid £150 off the arrears and will be able to do another couple of hundred next week. I am thinking of clearing a big chunk of the balance in January hopefully if finances allow. Hopefully Santander will have patience as I could do without the stress of going to court even though I am confident they will not make me return the car due to me having paid £15k already (they have all the money I borrowed back so I just owe them some of the interest)

I have sent them the complaint letter. Also sorry but I could not help myself but to phone them and give them a piece of my mind on the telephone. Probably did not achieve anything apart from stopping them harrassing someone else for the 5 minutes I was on the line but I felt better for it. Turns out the debt they are chasing is an old pay day loan with a severly inflated balance so they can get lost over that. Is it worth complaining to anywhere else about them calling me at work or is it only if they don't stop when I have told them not to do it? I am really fuming about this as I am so embarassed.

Thankyou DX. I will get it sent today.

Hi I was on leave from work for a couple of week and have returned to be told by my colleagues that "a company called red castle keep phoning every day for you, they said you will know what it is about" I got the feeling that they know what red castle are and I feel quite embarassed about it. I don't know how they got my work number or do I have a clue what this debt is about because I have had zero written communication from them at all and and just one text message earlier this week saying "this is an important message for ----------. Please call red castle today on 08448949506 quoting ref -----------". I dont know ifthey have tried to phone my mobile cos any strange numbers I dont recognised are blocked automatically. I need these calls to stop from now before I get told off by the boss or quit with embarrassment. I have looked on their website for an email address https://www.payred.com. But their site is rubbish with no info on it. Has anyone got an email address for these **** and any advice to make them stop (stop now from today, no more calls) causing me problems at work?

Please can anyone advise what I should do? I don't have the money to give them right now and I am worried what may happen

Although I agree with this, I think it needs to be reported to the media. I'd contact Stella Creasy (or maybe your local MP), I am sure she will be very interested to hear from you. If contacting Stella or your local MP then being as bad as Oakhams actions are it may even get a mention during prime ministers questions and therefore straight to all the national press.

Hi I have received a default notice from Santander for a vehicle HP agreement. They say I owe just over £850.which is a little more than I thought I owed, I thought I owed just under 3 months (which is still a lot) so they have also added some charges to the account that are within the default notice. I am a student and agreed a date to repay my arrears with them at the end of the Summer break when I should have accumulated some money. ( I did some self employed work this summer and I should have been paid by another company for the work I did but they still have not sent payment - I may have to take these to court) So as I have not been paid then I have not been able to settle the arrears with Santander. The Hp agreement is almost finished. I have had it about 4 and half years. The default notice states that... Total amount payable = £16,828 I have paid to date = £15,243.25 Amount outstanding = £1684.75 They say the arrears are £851.45 and I must pay this by 27/11/13 I don't know how true the above figures are and I suspect the £851.45 to contain some charges. Please advise on the best way to proceed here. I don't have £850 (well £850 minus whatever charges they have added as they are not getting them from me) to give them until I am paid for the work I did in the summer I have been expecting the default notice to come but its still a shock when it does and I feel sick with worry that I have paid £15k and I could soon be without a car

Hi I am in the process of claiming back charges that Barclaycard added when I fell into trouble with credit cards a few years ago. I have requested a list of charges from Barclaycard which have been received. The debt was sold to Lowell after I had defaulted so interest, charges, etc were frozen. I have a question regarding the interest I need to claim back. Do I need to work out interest up until the day of when interest was frozen (about 3 years ago I think) or up until today? Many Thanks A

Not had a proper letter, just email communication which by the wording of your post I assume its nowhere near enough and I need to be much more careful.. Thank you for the email. As was advised previously, we are willing to accept £##### as a full and final settlement. Please let us know when will you make us this payment and we will provide you with our bank account details. As soon as we agree on repayment date, we will stop adding charges and trying to collect payment from your debit card. I gave them a date and they replied with this Thank you for the e-mail. Please make us a bank transfer to cover your debt using the following details: Bank: Barclays Account name: Cash On Go Ltd; Account number: 43882942 ; Sort code: 200353; Amount: £##### Payment date: ####### Ref:############### Please do not forget to add the reference number. Please note that additional charges will be added in case we do not receive the payments on the date agreed. Also, please notify us as soon as the payment is made and send us a copy of a statement showing the payment has been successful. Thank you! Yes, i can see that is poor of me to take their word as honest and final and I need much more from them What exactly do i need?

I have managed to get their details and they have accepted the original loan and interest as full and final settlement to be paid in a couple of weeks time (i have in writing by email) Here are their illusive bank details that they emailed me Bank: Barclays Account name: Cash On Go Ltd; Account number: 43882942 ; Sort code: 200353; They were so so so so so difficult to get. I did not understand why they were so secretive with them? I told them this is the only why I would ever make a payment to them so why would they not want to be paid? I have looked to see if there is a thread to put them on for people struggling to obtain bank details of PDL sharks but could not find if there is one???

Fast rejection back from them Thank you for the email. We have explained you numerous times that we would not accept £1 per month. Since you do not seem to cooperate and just keep demanding our bank account details to make £1 payments (which we do not accept), the negotiations will not lead us anywhere. We have provided you with several options of how you can repay your loan. The previous email stated that this was our final offer. If you do not accept one of our offers, then we do not have an agreement in place and additional charges will be applied according to our credit Credit Cycle. They can get lost now. I will not be contacting them again. If they wont give me bank details to let me pay then that is their problem. Next contact will be to the OFT

Another week of getting nowhere with them. Another week of additional charges and interest. Another week of Auto-threat emails and letters Another week of refusing to produce bank details. I have given them my income and expenditure, from this they can see I have very little money available. I was willing to try stretch for 4 months to repay, but them not willing to do this has made me think this offer would be irresponsible of me has I will struggle to meet regular bills. I have offered them £1 per month. I sent this. Thankyou for your reply. I can not accept your offer as I do not have the sort of expendable income left each month that you are asking for. I do not have £176.20 on March 15th to give to you. I have worked out my Income and essential expenditure. This leaves £### of expendable income. I have a total of £### of non priority debt. I repay a total of £### in negotiated repayment plans to them. This is more than I can afford and I often have to borrow to buy food and daily living costs. The original amount I owed you was £176.20. This is ###% of my total non priority debt. ###% of my expendable income is £### I would therefore like to offer you a repayment plan of £1 per month. All this information is on the attached spreadsheet for your convenience. This debt is already at levels that I can not afford. If you keep adding interest and charges then then the debt will continue to escalate. I would like you to take into account my financial situation and remove any additional interest/charges you have added so I may be able to start reducing the balance. I look forward to receiving your bank details so I may set up a standing order. Regards ##### I bet they wish they accepted my first offer now Complaint will be sent to OFT I just have not had the time yet

I am getting mad with them, I am really struggling to send an email without swearing in it...... Dear peachy It is clear that the reason you do not wish to provide your bank details so I can set up a standing order is because you wish to increase the debt by adding interest and late payment charges. I see no other reason for you to withhold this information. I ask you to provide them to me once more as it is you that is preventing me from making any payments in the future. I will not agree to paying additional interest on the loan, I can not afford to do this and paying off additional interest and charges to a legalized loan shark (well legal for now until you are investigated and shut down) is not and should not be one of my priorities. You state that this is because you have increased the loan period to 6 months, I have not asked for a 6 month extension, I stated that I could repay within 4 months. Additional charges and interest will make my financial situation worse and I can not agree to paying you this. I am offering you this repayment plan as a gesture of good will and as the quickest solution to the problem. Even without the additional charges and interest I have many other higher priority bills, I will struggle to meet these more important payments during this 4 month period which should come first. Should you take money from the debit card that I provided then this will be treated as theft and reported to the police. I have repeatedly told you that I do not give you consent to take funds from my card but it appears that you have made your own laws and regulations up and the OFT will be very interested to hear about this. I know payday loan sharks always believe that you are in the right but before you reply with another rejection please re-read all the points that I have made above and apply to them the laws and regulations that you are supposed to follow and not ones you have made up to suit you regards ######

Wow!! I cant beleive these people!! Their reply for my request for bank details is a refusal to give them to me and they said that they will continue to try to take payment! Thank you for the email. We will not provide you with our bank account details until we reach an agreement on your repayment. Please confirm if you agree to repay £176.20 on 15.03.2013. > I would if I could but I cant Alternatively, you may familiarise yourself with our repayment plan offer: 1 15/03/2013 £24.82 2 15/04/2013 £41.54 3 15/05/2013 £41.49 4 14/06/2013 £41.48 5 15/07/2013 £41.52 6 15/08/2013 £41.51 Please confirm which offer is more suitable for you in order to finalise the agreement and we will then provide you with our bank account details. Please note that until agreement is reached, we try to collect the payment on a daily basis and additional charges are being added for each day overdue. OFT here I come

For Lending Stream Bank Name: Barclays Account Name: Lending Stream LLC Account Number: 83129896 Sort Code: 201990

I have asked them again for their bank details.... I need your bank details please as even if I was able to make a repayment I have no way of getting it to you as I have cancelled my consent for you to use my card

Definitely reporting them yes. I have told them that I cant pay in full so many times as I have other things to pay first but they have just come back with this.. Thank you for the email. As stated before, we are willing to offer you a repayment plan. The original agreement for the loan was for 8 days. You failed to honour that arrangement, extra charges and interest are added accordance with the Credit Agreement you signed. Please note, the offered repayment plan is for 6 months, that is 22 times longer period than the original agreement, therefore we can not accept the same payment that was meant to be paid in one go in 6 months time. Today the amount to be repaid is £221.20 and this will continue to increase every day. So far we have been more than cooperative with you. We have offered you an extension for the loan, a discounted settlement amount and a repayment plan, but you have refused all of them. Our Credit Committee has reviewed your case and is willing to accept the same payment that was due on 20/02/2013 in the amount of £176.20 on 15/03/2013 in case you are able to make the payment in one go. Please confirm if this is suitable for you, in order to finalize the arrangement. Until that, our system is automatic and still tries to collect the full amount and also additional charges and interest will be added. -- Kind regards, Daniel Erma Where can I get their bank details? i am fed up of asking them for it. I dont really want to pay them £1 per month for the rest of my life but I dont want to be ripped off with charges either. I just want their account number then repay them at what I can afford then its upto them if they want to take me to court for the charges

i have sent them this, so either they accept or I will give them £1 per month You are breaching OFT guidance yet again. You state that you are going to add £150 in charges as well as extortionate interest. This is not considered reasonable costs and I will make a complaint to the OFT and the Financial Ombudsman should you do this. You should not continue to add interest and charges to someone in financial difficulty. I will give you one last opportunity to accept my offer as I would like to resolve this in the fastest time possible. Should my offer be rejected than I will provide you with the income and expenditure that you crave from me. from this you will see that I have no money and I will be offering you £1 per month for the total of the original loan agreement (with no additional interest and excessive charges added) I was willing to struggle through the next 4 months to repay you within this time, I was being reasonable, but you being a payday loan shark believed you could bully me into submission, you believe that you can ignore regulations and guidelines and make your own rules up. You are wrong. In the meantime please provide me with bank details that I require to make payment as I believe that you withholding this information from me is deliberate action by you to prevent me from paying to get me further in debt with you. Regards ####

i have received a reply from them, they are still being stubborn with a refer to the terms and conditions blah blah blah reply. I dont see how all the charges that they plan on adding could be legal at all?? Thank you for the e-mail. Your offer is not acceptable. In case we arrange a repayment plan there will be no more charges or penalties added, but a small daily interest remains as we are loan provider and we do not offer loans for 6 month with 0% interest. As you are unwilling to send us any of the required document as proof of your change in circumstance we can no longer negotiate this matter with our Credit Committee. The offer that we sent with the repayment plan is valid for today only. In case this is not suitable for you, please note the original agreement is valid and according to the Credit Agreement you signed we act as follows: We charge you interest at the rate applicable of 1% per day (fixed) (365% per annum); 1 day after the due date we will send you an overdue reminder resulting in a £25 administrative fee and interest on the principle sum at the rate applicable of 1% per day to be added to your loan. 3 days after the repayment date another overdue reminder including a £12 administrative fee and interest on the principal sum at the rate applicable of 1% per day will be sent. 7 days after the repayment date an overdue reminder including a £12 administrative fee and interest on the principle sum at the rate applicable of 1% per day will be sent. 14 days after the repayment date an overdue reminder including a £12 administrative fee and interest on the principle sum at the rate applicable of 1% per day will be sent. 21 days after the repayment date an overdue reminder including a £12 administrative fee and interest on the principle sum at the rate applicable of 1% per day will be sent. 28 days after the repayment date an overdue reminder including a £12 administrative fee and interest on the principle sum at the rate applicable of 1% per day will be sent. 35 days after the repayment date an overdue reminder including a £12 administrative fee and interest on the principle sum at the rate applicable of 1% per day will be sent. 42 days after the repayment date an overdue reminder including a £49 administrative fee and interest on the principle sum at the rate applicable of 1% per day will be sent. If you have not repaid the full amount of loan including administrative fees and interest by the 45th day of the loan cycle we will hand your debt over to our Debt Collection Partner. Please note that we might charge you with other reasonable costs that have incurred as a result of you missing your payments, such as reasonable legal costs or the additional costs that would involve instructing a debt collection agency to recover amounts that are due from you. Late repayments may affect your credit rating and may result in legal action. We try to collect your outstanding debt on a regular basis. Also please note, according to the Credit Agreement You have the right to withdraw from this Agreement within 14 days of entering into it, without having to give any reason. Your right to withdraw from this Agreement commences on the day after You receive a copy of the Agreement to Your email and ends 14 days after that date. If You want to withdraw, You must notify Us of Your intention to do so immediately, either in writing or orally. To withdraw in writing, You can either write to Cash On Go Ltd, 12 York Gate, London, NW1 4QS; or email to info@peachy.co.uk, or fax Your withdrawal notice 02076811193. To withdraw orally, You must telephone 08723310433 and speak with a Customer Service Representative (calls are charged at 10 pence per minute from BT landlines). If You withdraw from this Agreement, You must repay all amounts outstanding under this Agreement without delay and no later than 30 calendar days after giving notice of withdrawal. The amount due will consist of the amount of credit plus accrued interest (from the date the advance was provided until You repay the advance and interest on the advance) at the rate stated in the section headed Other Financial Information, plus Transfer fees. The accrued interest is calculated at 1% per day. The credit owed can be paid via bank transfer, the details of which can be obtained by emailing Customer Service Team on info@peachy.co.uk. -- Kind regards, Daniel Erma Id rathar be able to try get rid of this over the 4 months I have offered but they keep refusing this. I have now had enough of them so I am going to counter with £1 per month, I will give them what they want with my income and expenditure and show them that I do not have any money, they will soon regret not accepting my initial offer

So now just waiting for a reply to this from peachy. Thanks for anyone that took their time to read through this

They want me to extend the loan, in other words give them more money for nothing Thank you for the e-mail. Your request to defer the payment for a month without any payment to us is not acceptable and will be considered as a deliberate act to avoid repayment. Please note that if you are not able to make the payment on your repayment date, extra charges and interest will be added. As we value you as a customer and want to help you to avoid overdue charges we would like to offer you the opportunity to EXTEND your loan. You are allowed to extend your loan for up to five times. You may apply for a loan extension through the ‘my account’ area or by simply sending an SMS saying EXTEND to 67788. The extension will work as a re-financed loan. It will be for the same period of time as your initial loan period. Please note that in order to extend the loan you need to pay the outstanding interest and fees of your current loan. As you are not willing to send us the required documentation our Credit Committee is not willing to offer you a repayment plan without any kind of a token payment made by you. -- Kind regards, Daniel Erma I tell them again I have no money and tell them I will be paying monthly I cant pay you a token payment as I have no money I am not going to email you again after this as have made it clear my position. You will receive 4 monthly payments by standing order on the 15th of 44.05. I can not pay you more than this. If you really want to go down the detailed calculation route of examining all my debts and available income after priority debts are paid. Then you will find that a fair payment based on percentage of total debts would be around 1 pound per month (based on how a court or the ombudsman would see fair and not rules payday loan sharks make up to suit them). I can provide you with all of this information and offer you this if you like? But I suggest you accept my initial offer of 44.05 a month. This will be my last email regarding this matter Thank you for the email. So they dont understand wahtb having no money means and still wnat a token payment now, they still want repayment in full next month and they still are ignoring the fact that I have cancelled the CPA! As you have been advised previously, we are not able to arrange a repayment plan for you without the down payment. If you are not able to make us any payments until 15.03.2013, we are willing to offer you a discount if you repay your loan in full. With regards to your outstanding balance the amount currently owed is £202.80. By 15.03.2013 your balance would stand at £286. We are able to write off all the penalties, but we are unable to remove the daily interest. As a full and final settlement we offer you to repay £220.00 on 15.03.2013. Please confirm if this offer is acceptable and your debit card details remain the same. Until we reach an agreement on this matter our system will try to collect payment on a daily basis and additional charges will be added. My reply Wow! you really do believe that regulations do not apply to you! You can no take payment from my debit card as I no longer give you consent to do so. I have told you this on many occasions over the last few days! I will be reporting you to the OFT as it is clear that you are refusing to cancel the continuous payment authority like I asked you to. I can not pay you £220 on 15/3/13 as I do not have that kind of money, I told you I only took the loan as I was expecting to be able to repay in full from a university payment which I am no longer getting. I do not have £220 of expendable income per month. Please provide bank details for standing order so I can set up to repay you Regards ##### They came back with this repayment plan Thank you for the email. The best offer we could obtain from the Credit Committee is as follows: 1 15/03/2013 £32.61 2 15/04/2013 £45.12 3 15/05/2013 £44.87 4 14/06/2013 £44.86 5 15/07/2013 £45.02 6 15/08/2013 £45.02 Please confirm if this is acceptable for you in order to finalise the agreement and we will provide you with our bank account detail. Please note that once the repayment plan is arranged it will not be possible to change the repayment dates nor amounts. Shall we fail to receive the payment on the dates agreed, all additional charges will be added and your debt will be forwarded to our external Debt Collection partner immediately. My reply telling them thid debt is not top of my priorities Sorry I cant accept this. I can not afford to repay £257.50 for a £160 loan. This is excessive and in my financial situation I should not be paying this. This is not a priority debt, I struggle to meet my everyday bills yet not only do you demand that I put this first over everything else but you want me to pay extra interest and charges over all my other bills. I have repayment plans set up with other creditors that I am in arrears with, they have frozen all interest and charges as they are aware that adding these would only make my situation worse. I have one CCJ which I repay at £10 per month for just under £3000, my income was assessed by the court for this. I have around 10 creditors all of which I owe considerably more that what I owe you and all of which I repay at a monthly rate that is much less than I have offered you. As I gesture of good will I can reoffer you 4 payments of £44.05 per month, I will struggle to repay this but as it is only over 4 months I would be just about able to stretch to this. If this is not excepted then my next counter offer will be pro rata based on my expendable income and total debts, this will be considerably less at around £1 per month. Regards ####

I am starting to get annoyed with them Dear Loan Shark I will ask you for the 4th time. Please confirm that you will not be attempting to take funds from the debit card I supplied ending ####. I no longer give you consent to take payment from this card. I will be saving all emails to make a complaint to the OFT, Ombudsman and if needed as evidence for legal action. Regards #### They replied with this BS Thank you for the e-mail. We would like to point out that although you have every right to cancel the Continuous Payment Authority, you have the right to do so, when an alternative payment method is in place, it does not free you of the responsibility to repay your loan. We cannot simply cancel the existing Credit Agreement, without replacing it with an alternative agreement that both parties agree to. Revising the existing Credit Agreement and setting up an alternative repayment plan is a matter of negotiation not dictation and we expect our customers to be willing to cooperate, exchange information and communicate with us. The Credit Agreement and payment methods cannot be changed unilaterally. We have sent a information request in a previous e-mail. In case you wish to have a repayment plan, please be so kind and provide us with the required documentation and evidence of your financial difficulties and we will then require the best offer from our Credit Committee. As long as you loan repayment is outstanding and we have an alternative agreement in place, the system will try to collect the payment on a regular basis. -- Kind regards, Karen Randoja Peachy Collections Department My response, with my offer again... I never said in any of my emails to you that I was not going to repay you. I was only asking you to be reasonable due to me not receiving money I was expecting. I do not know how you want me to prove to you that I have not been paid. This is impossible for me to show you and you will have to take my word for it. With regards to the continuous payment authority, I initially asked you to suspend collection attempts while I looked into why I had not been paid. You refused to do this so I had to withdraw consent for you to use the debit card as I needed to protect money required for my house/council tax/etc as payday loan companies are known to strip bank accounts. Please provide your bank details so I can set up a standing order. I will set up a payment for the 15th march. This is the earliest I can pay you as I receive nil income until then. I will set up for 44.05 a month. Please can you stop adding charges and interest as the balance will continue to go up not down as I can not pay you more than this. Regards #### Their reply asking me to pay in one go next month Thank you for the e-mail. Please be so kind and explain if the fact that you did not get paid the funds you were expecting is just one time exception. As in case you are not experiencing a long time financial difficulty then why would you need a repayment plan and to make smaller payments. Please confirm if you would be able to make the payment in one go on the 15th of March, in which case we can negotiate with our Credit Committee to see if we could write off some of the additional charges and offer you a discount so that you would be able to afford the payment in one go. In case this is not suitable for you and you wish to have a repayment plan then we would like to state once more that we are not able to arrange a repayment plan without evidence of the change in your financial situation. For this, please be so kind and provide us with a copy of your bank statement. You may download the bank statements from your online banking: Step 1: Log in to your online account; Step 2: Click "Statements" which are typically under the "Accounts" tab; Step 3: Click "Save as PDF" and download the file to your computer's desktop or one of your own folders; Step 4: Send us an e-mail (collections@peachy.co.uk) and attach the .PDF file into the e-mail from your desktop or folders. You can also send the documents by fax to 0207 6811 193. In case your bank does not have a facility to save the file in the required format, please download a pdf writer and install it on your computer. Then press the button "print" when your online statements are open and choose "print with Cute pdf" (or any other pdf writers you have downloaded). Your document will then be saved to your computer in a pdf format. -- Kind regards, Karen Randoja So i explain my situation to them The payment on the 20th was a one off bursary payment I was expecting from my University. I have since been told that I am not entitled for this. This has messed all my finances up as I was going to be using this to pay a few things, including higher priority debts like HP payment and this months council tax so its not just you that I need to sort out how to pay. I am seeing a financial adviser from University this week to see if I they can help me with a payment from their hardship fund and I may be able to repay you from this if you offered a reduction. Although at this time I do not know if I will receive this or how many weeks/days it would take to process I am paid by my employer on the 15th. This only just about covers my regular bills. This is why I can only offer the amount I did. I do not want to give you my bank statement as I see this as very personal information More to come again on next post

So I make them an offer Thankyou for your reply. I should be able to afford to repay over 4 months which is £44.05 per month. The first payment would be on 15th of march ( i have no money at all til then). then every month on the 15th regards #### I receive this from them, just them quoting their terms and conditions and ignoring my CPA cancel demand(s) Thank you for the e-mail. lease note that if you are not able to make the payment on your repayment date, extra charges and interest will be added. As we value you as a customer and want to help you to avoid overdue charges we would like to offer you the opportunity to EXTEND your loan. You are allowed to extend your loan for up to five times. You may apply for a loan extension through the ‘my account’ area or by simply sending an SMS saying EXTEND to 67788. The extension will work as a re-financed loan. It will be for the same period of time as your initial loan period. Please note that in order to extend the loan you need to pay the outstanding interest and fees of your current loan. Please note that the loan was issued to you just 7 days ago and you have already informed us that you would like to have a repayment plan. Please be advised that you have electronically signed our Credite Agreement including the following clause: "1.9 By signing this Agreement, You confirm that Your wages are regularly paid into the Account. You also agree to ensure that there are sufficient funds available in the Account on the agreed repayment date(s) to repay any advance, interest and transfer fees to Us. 1.7 You agree that at the date of applying for and accepting an advance from us, you are not: a) in a Debt Management Plan (or similar scheme) or considering entering a Debt Management Plan (or similar scheme); b) in an I.V.A or are considering entering into an I.V.A.; c) bankrupt or considering filing for bankruptcy; d) under notice of termination of employment, redundancy or any other notice which could affect your employment status; e) in receipt of Statutory Sick Pay or suffering from any medical condition which would cause you to apply for Statutory Sick Pay during the period of the loan; f) in receipt of any benefits instead of your usual wages, salary or other income declared to us in your application." Also, we would like to draw you attention to the fact that by law we are obligated to consider offers by debtors to pay by instalments provided such debtors have supplied evidence of inability to pay in full, and accurate income and expenditure information demonstrating the maximum amount they can afford to pay. Our accepted criteria for a repayment plan are as follows: • Significant Loss of income • Unexpected change in personal circumstance, e.g. Long term sickness • Severe Disability or illness (including close family members) • Terminal illness or Mental illness (including close family members) • Deceased (including close family members) • Redundancy or Reduced hours (contractual hours reduced by company) All or any of the above require documented evidence. I.e.: • If you are now unemployed or in receipt of financial support, please provide proof of unemployment or redundancy. If your contractual hours have been reduced by your employer, please provide a letter from your employer on company headed paper to confirm this. • If your circumstances have changed due to personal illness, please provide a copy of a doctor’s note or hospital letter. If your financial circumstances have changed we may be prepared to consider a reasonable and affordable repayment plan. Once we receive the required evidence of the change is your financial circumstances, we will be able to arrange a repayment plan for you. Please note that in order to arrange a repayment plan you would need to make a down payment of £30.00 as a sign of good will immediately. This amount would be deducted from the credit amount. Until we haven´t arranged a repayment plan our system still tries to collect the full amount and also additional charges and interest will be added. Please note that our system is automatic and tries to collect the outstanding payment on a regular basis and overdue charges will be added. Please make sure you have sufficient funds available as soon as possible. -- Kind regards, Karen Randoja Peachy Collections Department http://www.peachy.co.uk So i tell them again I am skint, and remind them once more that they cant take money from my card... Thankyou for your reply. I do not have any money in my account to extend the loan, I do not have any money in my account to offer you £30 today. I have already told you this. I do want to repay you and I am not trying to get out of this, but due to not being paid today as I was expecting to be I will have to arrange a repayment plan. The earliest payment I can make is 15th March for £44.05 followed by 3 further monthly payments on the 15th . You can not continue to attempt to collect funds from my card. I have cancelled the Continuous Payment Authority. I withdraw my consent for you to do this in an email at 10.47 this morning, and I also sent a reminder at 15.46 as you had ignored me. I can fully understand now why Payday Loan companies are being investigated by the OFT as it is clear you believe that you should be able to make your own rules and regulations up. Once again I remind you of OFT guidlines. http://www.oft.gov.uk/about-the-oft/legal-powers/legal/cca/debt-collection#.USUCBKV9CtZ At the end of this email I have once more enclosed information from The Payment Services Regulations 2009. Please reply to my offer with your bank details if expected and confirm that you will not be taking funds from my account by the debit card as I have withdraw my consent for you to do this. regards ###### still more to come on next post

I have been having fun with peachy loans. I have been playing email tennis with them. They reply very quick but I seem to be getting nowhere. Ill post up our correpondence in a minute, its quite long so a big thanks in advance for the time of anyone that reads through and advises. It was for a £160 loan. I am struggling to keep my replies to them polite as they are really testing my patience. 1st email I sent them when I realised some money had not gone into my account, I was just asking them not to raid my account while I looked into why I had not been paid.... Dear Peachy. I was expecting to be paid some money into my bank account today by my University and it has not gone in yet. Therefore, this morning funds are not available in my bank account to be able to repay the loan. I need to chase up why the money has not cleared and request that you do not attempt to take payment by the debit card details I supplied as this will put me in a mess with my bank. I will be in contact later today with an update (and hopefully payment!) Regards ##### And their unhelpful reply Dear ##### Thank you for writing. Please note that we follow strict policy procedures determined by our Credit Risk Committee and therefore we cannot stop the system from collecting the funds. Please be advised that all our collecting procedures are automatic and we are not able to stop them until the balance has been cleared. Therefore our system tries to collect the funds every day until the debt is cleared. The card registered with us ends with *####, the amount outstanding today is £176.20. If you have any further questions please do not hesitate to contact us via e-mail info@peachy.co.uk, by calling us on 08 723 310 433 (calls cost 10p per minute) or by visiting our website www.peachy.co.uk GET HELP section. Thank You for choosing Us, Chanette Kodres Peachy Customer Service Team So i fired them back the cancelation of the CPA Dear peachy Thankyou for your reply I only wanted to suspend your collection attempts until I have figured out why I have not been paid, I may be able to resolve this payment problem with my university today but it may take longer. OFT guidlines state that debt collectors should "exercise forbearance and consideration, in particular towards debtors experiencing difficulty – we would expect businesses to work with debtors with a view to providing them with reasonable time and opportunity to repay debts and, where appropriate" http://www.oft.gov.uk/about-the-oft/legal-powers/legal/cca/debt-collection#.USSlo6V9CtY I do not know what has happened to the money that was due to be paid into my account, I have priority debts that need to be paid and I cant put myself at risk of not being able to pay these due to you putting me overdrawn or stripping my bank account. Due to your reply to my email I feel I have no choice but to cancel the Continuous Payment Authority. I am withdrawing my authorisation for any more payments to be taken from my account for this debt. The last 4 digits of the card these payments are being taken from are #### In line with the payment services regulations which are run by the Financial Services Authority, any more payments taken from the card will be an unauthorised transaction. I have enclosed some information below from FSA should you be unaware of your obligation to cancel the authority. Please send me confirmation you have done this. Regards ####### No reply so I sent them a reminder... Dear peachy I have been informed that I will not be receiving the money I was expecting. I only borrowed from you as I believed I was able to pay you back from this today. I can not afford to pay you back as agreed in the original agreement. Money is tight and now even tighter after receiving news today that money I was expecting will not be paid to me. I need to set up a repayment plan with you and will be in touch within the next few days once I have worked out how much I can afford to repay you after I have repaid my priority debts. Please confirm that you will no longer be taking payments from the debit card ending #### as in my last email I withdrew my consent for you to take payments form this card and I have not received a reply from you. I look forward to your reply. Regards ##### reply from them .... Thank you for the e-mail. Please note that you need to set up a repayment plan with our Collections office as soon as possible, otherwise your loan will be handed over to our external Debt Collection partner. Please write an e-mail to collections@peachy.co.uk saying when you could start making your repayments to cover your outstanding balance (the first date needs to be within a month), how often you could make them (weekly, fortnightly or monthly) and how much you could afford to pay each time. Please also let them know how much down payment you could make. Our Collections Team will then either accept your offer, deny it or propose an alternative arrangement. You could also call them on 0845 5576 508 (calls cost 10p per minute) to discuss the repayment. Our Collections Office is open Mon-Fri from 8.00am till 4.30pm. For further help please visit Get Help section at www.peachy.co.uk. Thank You for choosing Us, Kristina Luzgatsova Peachy Customer Service Team More to come on next post

I have sent them this over the weekend to reply to their last email..... Sorry I cant accept this. I have offered you £40 per month then review after 3 months. A review means that if my affordability has improved then we can look at increasing the repayments. At this time it is irresponsible to commit to £90 per month so I am unable to agree to this. I have also noted that you continue to add interest and charges to the loan. I can not afford to repay £342 in interest and charges which you have added after only one month! This is excessive and in my financial situation I should not be paying this. This is not a priority debt, I struggle to meet my everyday bills yet not only do you demand that I put this first over everything else but you want me to pay extra interest and charges over all my other bills. I have repayment plans set up with other creditors that I am in arrears with, they have frozen all interest and charges as they are aware that adding these would only make my situation worse. I have one CCJ which I repay at £10 per month for just under £3000 total, my income was assessed by the court for this. I have around 10 creditors all of which I owe considerably more than what I owe you and all of which I repay at a monthly rate that is much less than I have offered you. As I gesture of good will I can re-offer you 3 payments of £40 per month then review my situation, I will struggle to repay this but as it is only over 3 months I would be just about able to stretch to this. If this is not excepted then my next counter offer will be pro rata and based on my expendable income and total debts, this will be considerably less at below £5 per month.