Thanks for that, much appreciated.

Hi It is Hamptons Legal. On the last correspondence I had from their collection company "Red" they said they would not be corresponding with me again and passing it to a Solicitors, so, I had assumed it was a Solicitors, but on further inspection of the letter, it is another subsidiary of Lowell (silly me). They have also somehow found out my home telephone number which is ex-directory and are calling constantly. So much so I have had to put the thing on silent.

Good morning. Sadly still getting harassed about this. I had continued to receive threatening letters mentioning that they would petition to bankrupt me or issue a summons. They passed the debt to their own in-house debt collectors (if you can call "passed" they probably walked across the room and stuck it on someone else's desk!) who again were sending these threats. I replied to this debt collectors a few months ago referring them to my previous correspondence with Lowell and told them that according to Guidance Notes issued by the OFT on sections 77, 78 and 79 of the CCA 1974 the duty to give information to debtors and the consequences of non-compliance on the enforceability of the agreement. I also referred them to the Credit Service Association and suggested that they were breaking the code of conduct and that I also believed that they are in breach of the Consumer Protection from Unfair Trading Regs 2008. I received a reply from Lowell re the letter I sent. They stated that they had complied with all legal requirements and guidance and that they haven't breached the CPUTR guidelines. I continued to receive letters again from their debt collection agency and now I am receiving letters from a Solicitors threatening court action. I do have a couple of other things in my favour. When they sent the so called copy credit agreement (as previously mentioned a blank piece of paper with my name and old address on) (1) they only sent statements from 2009 until 2010 (2)The statements were not signed (3) The balance on the last statement does not agree with the amount they are chasing me for. Do I continue to sit tight? Or should I be replying the letter from the Solicitors? Apologies for bringing this up again, but, I suffer from anxiety and these letters are making my health suffer. Many thanks once again.

Very interesting news. I went through hell last year because they refused a home assessment because I have agoraphobia. They ignored my doctor's appeal and I had to get my MP involved, before they actually backed down. My health deteriorated a lot because of the stress. I actually found this thread via the CAG email, but, I just thought I would let a mod know that the email link wouldn't work for me. (I'm on chrome if it's any help).

Thanks all, my SAR is being posted today. Will see what they come back with. I haven't been able to get in the garage yet, my old back has gone, so thought I may as well get the letter in the post.

Thank you for the prompt response. It was Ford Credit, you jogged my memory, thank you. Found this thread about possibly going to the underwriter (see the last post) http://www.consumeractiongroup.co.uk/forum/showthread.php?131364-Ford-Credit-PPI-FOS-say-No! I seem to recall getting the same patter from the sales person as the other CAG member in the OP of that thread. I do have some odd paperwork in the garage, so will give it a rummage through just in case. No harm in looking Thanks again!!

Hi This is probably a long shot. I have only just remembered I had PPI on some car finance I took out with a Ford Dealership in the year 1999 (I think). I have no paperwork at all left and the dealership is no longer at the same premises. I'm thinking it was probably Evans Halshaw, but not even sure of that. The dealership was on Station Brow or Stanifield Lane (part of same road) in Leyland, Lancashire. I have looked on google and it isn't bringing up a thing (even in images). 1. Would this dealership have been a franchise? 2. Am I flogging a dead horse? Thanks, as always.

Hi posting for a friend please. A friend had two bank accounts with Lloyds. There are balances on both accounts (totalling £1100). We put in a claim last year for Bank Charges (a bit late I know, according to MSE it can still be done), the case is currently with the FOS awaiting a final decision. He keeps getting letters from DCA's acting on behalf of Lloyds and has now received a threatening letter from a DCA's Solicitor. Lloyds are fully aware that this case is with the FOS. Are the DCA's allowed to continue to chase the debt even though it is under query and with the FOS? Furthermore, the amount they are claiming is incorrect. Lloyds Bank sent a letter in March 2013 waiving some of the interest charged being £350 across both accounts. The Solicitor's letter does not include this discount. Many thanks

Thanks for the reply Andy. The Claim Form was issued by United Utilities not a Solicitor, it was signed by Head of Legal. I've just had a look at his file and he did receive a letter from UU Legal Department dated 15 April 2013 warning of possible court action. (Although considering the charges only began on 1 April I was surprised they sent a demanding letter like that so soon!!) From the letter:- I found UU Code of Practice in relation to debt, but it doesn't make anything clearer. http://www.unitedutilities.com/documents/Code_of_practice_debt_recovery.pdf

Hi, this is an enquiry on behalf of a friend of mine (he is 65 so was not quite on the ball with bills etc). He received his United Utilities water bill in March 2013 (for the year 2013/2014), it asked that he pay 50% in April and 50% in August. He normally pays it in full straight away, but due to his financial situation hadn't paid it at the time. He mentioned it to me so I told him to bring his bill round and I would look into setting up a direct debit. On 31 May 2013 I set him up an online account and tried to set up a direct debit for him, but, their website wouldn't allow me to do it so he told me to pay half the bill which they were demanding. Two days later he received a Court Summons for the full amount for the year (just over £400). I defended the claim stating that he had paid a total of 6 months of his account before receiving the summons and that also he disputed the fee they have charged for Solicitors costs of £50 as they had completed the summons in-house and not used a Solicitor. I know I may be wrong on this point hence the thread. I paid the balance of the bill in full on 4 July 2013. We hadn't heard anything from the court office so I phoned them a couple of times for updates. The last time I phoned them in October they told me that United Utilities had not replied and should have done so by July. I asked her then if the case would be struck out and she said no and that the case is on hold and put to stay. He has had no correspondence from the Court since sending in the defence and according to this link he should have received a Directions Questionnaire http://hmctsformfinder.justice.gov.uk/courtfinder/forms/ex306-eng.pdf However, in this link it says the following; https://www.gov.uk/respond-to-court-claim-for-money/deny-owing-the-money Now I checked his UU online account and it is showing an entry for Fees and Costs amounting to £80 (£30 court fees and £50 Solicitors fees). What is his legal position here? Does he still owe UU £80? and can we get this case struck out?

When I became ill a few years ago I ended up defaulting on a number of debts and stupidly stuck my head in the sand. Lowell ended up buying a few of my debts and the first I knew of it was when I was handed a stat demand in respect of one of the debts on my doorstep. I have entered into a payment plan on that and the SD was cancelled. MY PROBLEM One of the debts which was Barclaycard (not the above one) can not be enforced as there is no CCA and the account was opened in 1999. Lowell have admitted in writing that they do not hold the CCA, Although Lowell purchased the debt there are two defaults in respect of it on my credit report - one being Barclaycard and one being Lowell. Surely having the same debt defaulted twice on my credit file is wrong? There is however a note on my credit report next to the Barclaycard debt saying "Satisfied" in the balance column. Furthermore, the amount reported is incorrect and Barclaycard admitted that the statements don't tally to the balance they were collecting. Having looked at this document from the ICO posted in another thread regarding defaults. It states the Lender should have a credit agreement and the balance should be correct. http://www.ico.org.uk/~/media/documents/library/data_protection/detailed_specialist_guides/default_tgn_version_v3%20%20doc.ashx Is there anything I can do to have one or both of these defaults removed?

Hi there gers, as you are probably aware the best course of action would be to close the bookmaker/gambling site account. If you can't stop, is it worth cancelling your internet connection/smart phone so you can't gamble online? Have you tried GA at all? To be honest, although the credit card company have been lacking, I don't think they can't be held responsible for your actions. Call them and tell them to put an immediate stop on your card so no further damage can be done. I'm sorry I can't be more helpful, but wish you the best and hope you can recover from this.

Thank you for the other advice. There was no need for probate or letters of administration after her passing. The records office asked me to provide photographic ID and a utility bill, so I emailed these over to them after I created this thread with the signed Application for copy records, I will see what they come back with.

From my understanding the LCP was drawn up between the NHS and Marie Curie. This is what it says in the Marie Curie leaflet. http://www.mariecurie.org.uk/Documents/Q812-LCP-carer-info-5-26-nov.pdf Not only was that not discussed, but, there are other things that occurred in her care at the hospital that I have concerns about. My mum was in a coma, she spoke to me about 3am following the day of her admittance, then after prompting spoke to my sister too, but it was disregarded and they continued not to give her any fluids or take any other action, they didnt even examine her. Again in the Marie Curie leaflet it says this: There is another matter regarding removing life support, but I would rather not get into that.

Hi I only found out via news reports earlier this year about the Liverpool Care Pathway. My mother died in 2009 and I now believe she was put on this Pathway, although we were not informed and our permission was not asked. Having looked into this a little I believe our permission HAD to be granted and the hospital acted unlawfully. Other things also occured and I want to see what has been recorded about this as I believe a couple of things are suspicious. I have put in a SAR and FOI request to the hospital. I originally asked all my questions under the FOI and was told by the hospital they could only answer some questions under that, if I wanted to get a copy of my mother's hospital records I needed to put in a SAR. I emailed the hospital back and they said they would pass this onto the Records Department. Today I received an email stating the following (I copied and pasted it) There is no Will, Probate or Letters of Administration because my mother did not leave any money. Do I legally have to provide the Letters of Administration before they will answer this request? I looked into getting these LOA and it is a bit daunting, you have to go to the Probate Office, there isn't one near me, but I also suffer from severe agoraphobia so I would struggle to go in any instance. Thank you Edit actually, looking at the third point, if I say this presumably they will provide the information?