Looking at it again JM has to be North West Water.

It is apparant that Ofwat do not want to say.I asked this.He is either: OFWAT CUSTOMER SERVICES COMMITEEE NORTH WEST WATER Which ever one it is along with the rest they:mad2: do not want vulnerable people to know how much they can save. I wanted OFWAT to put a form issued by United Utilities in every annual bill but they say it is for the Companies to do this! Are they going too.Will they heck. This is while OFWAT who are tasked to look after our interests in a monopoly Industry look away. Regulators like the Press Complaints useless and a waste of taxpayers money. OFWATS Solicitor says their policy has not changed since 1999.

THEY DO NOT WANT YOU TO KNOW ABOUT FREE WATER METERS.THESE ARE THE PEOPLE WHO ARE SUPPOSED TO LOOK AFTER THE PUBLICS INTERESTS!! JM explained that NWT would include with the bill a statement that there was a meter option available and ask its customers if they would like any further information. JM said that they had considered not explaining that a meter would be fitted free at this stage. However, people requesting further information would receive literature stating that the meter option was free of charge. The CSC supported a low key approach in promoting the free meter entitlement. CW asked how NWT would promote the free meter option to unmeasured customers experiencing payment difficulties who could benefit from moving to a measured charge. JM explained that if an unmeasured customer is having difficulty in paying its bill NWT will advise the customer that it may be beneficial for them to have a meter installed i.e. depending on the rateable value of its property and typical usage. CW stressed that they should continue to promote the meter option to vulnerable customers.” 4 The notes of the meetings on 20 July and 17 November 1999 included representatives from North West Water, the Customer Services Committee (CSC) and Ofwat. The notes cover customer information on meter provision and support to vulnerable groups. It is for companies to present this information to customers. A review of company customer literature shows that at least since 2008 information on free meters was openly available. Roger Dunshea, Director of Finance and Business Services

Please if you live alone or a couple.If you have no garden or use the Launderette for your washing study if a water meter would be beneficial for you.The Water Companies in league with Ofwat do not want to publicise water meters and their policy is still the same as in 1999 when these minutes of a meeting were made. JM explained that NWT would include with the bill a statement that there was a meter option available and ask its customers if they would like any further information. JM said that they had considered not explaining that a meter would be fitted free at this stage. However, people requesting further information would receive literature stating that the meter option was free of charge. The CSC supported a low key approach in promoting the free meter entitlement. CW asked how NWT would promote the free meter option to unmeasured customers experiencing payment difficulties who could benefit from moving to a measured charge. JM explained that if an unmeasured customer is having difficulty in paying its bill NWT will advise the customer that it may be beneficial for them to have a meter installed i.e. depending on the rateable value of its property and typical usage. CW stressed that they should continue to promote the meter option to vulnerable customers.” YOUR CURRENT YEARLY BILL UNITED UTILITIES FIGURES ONE PERSON £300-£400 SAVINGS £45-£145 £400-£500 SAVINGS £145-£245 £500-£600 SAVINGS £245-£345 TWO PEOPLE £400-£500 SAVINGS £28-£128 £500-£600 SAVINGS £128-£228

Will all customers of the above product please realise that if an Engineer does not turn up then you have no recourse what so ever to claim compensation.You are not covered by the Electricity or Gas Regulations as laid down in Law or the booklet keeping promises published by E.ON.If they fail to turn up even after they have texted you to say they are coming you can claim diddly squat.A recent small claims court case confirmed that and left me even more out of pocket.

Issued a claim in County Court. Received from other sides solicitor a request that rthe action be struck out.A hearing has been set. How do I respond.Is there are a certain form I use.How do I actually file a defence to this action. It is a small claims case.

Ken Hoggs LETTER COMPLETELY MOVES THE GOAL POSTS:-)

I a having serious problems with Das but I think a class action using the 1990 Act could be launched against them if you could get a Solicitor interested. A new directive on the FSA website has changed all the rules and left DAS with no clothes.Look for letter to Insurers from Ken Hogg regarding legal expenses insurers.Cant give a link not enough posts.

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Same problem with E-ON.Have told them quite simply not to bother making any more appointments with me and that if they want to change the meter they will have to take pot luck.Until we the consumer take real action about all the problems regarding customer service then that service will continue to get worse.Firms are cutting all the time and service is the first to be cut.Do not let it happen.:-|