Just an update as to the ignorance of abbey, have went through the various steps as suggested and abbey still continue to ignore, have sent letter before action which is up on sunday, for failure to send information, phoned head office today and they say these must have been lost in the post i will recieve these by friday, not holding my breath, have also emailed information commissioners office today. Can anyone tell me what it costs to take them to court for non compliance thanks jacks