Just send them this: NOTICE your ref::::::::::: Dear Sir, I do not acknolwdge the account you refer to. Should you think I'm mistaken then please send me all the relevant info, including statements, agreements etc. Should you make further threats I will have no hesitation in contacting trading standrds etc etc ....... Yours Faithfully.......

BTW, which DCA is it?

Don't count your chickens yet. I have read countless threads on here where claimants have been given the benefit of the doubt and allowed to file documents late. I would wait a while and then contact the court.

1st off, take no notice of their silly purile threats. 2nd, how do they come to the figure claimed? Is it made up? Who knows? 3rd, Do not speak to them on the phone. 4th, Send them a notice saying you do not acknowledge any debt to them. See what explanation they come up with.

Without prejudice I'm disappointed to report that after providing PCWorld with some of the information they have asked for, they are not going to bother investigating this due to in effect the passage of time. In essence, they have implied that as a business customer, having placed an order and having made a guarantee - tough. They have neither addressed the issue of signatures, nor mis-selling. There has been no mention of all the emails sent to them that were not responded to nor the lies told by them etc. I find them so incredible, it's almost funny. They have even made a horrendous slip up in their response which I'll save for later. I think this is going to be an interesting ride and I'll update as appropriate.

If they record your calls to them then it is completely reasonable for you to make reciprocal recordings.

Without Prejudice Hi systemerror. Yes, if you google DSG / Dixons / currys / PCWorld it is fair to say that nearly every review is bad, displaying a systemic problem in the company. The old addage, "If you please someone he will tell a few people, if you upset someone he will tell everyone", is so true and very significant for a business. I hope that my last post on this thread will have a big saying that they have resolved this to my satisfaction and that everyone is happy...... Anyway, their man has emailed back this afternoon setting out some of the things he will look at before getting back to me, amongst which are looking at paperwork ( fair enough), looking at info from me (fair enough), speaking to the store sales reps (hhhmmmmm......... now that would be like asking a paedophile if he really really didn't fiddle...) etc etc.. When I copied some of my unanswered emails to him this morning, I made it quite clear that I will keep escalating this until it is resolved. Since joining CAG I have learned that you may reject bad service. I have learned how to make this kind of behaviour cost by sharing ways of increasing a company's operating overheads and reducing its sales. The fact is, DSG shares today sit at 9.56 pence compared to 23.73 pence 12 months ago with diminishing returns and if just 1% of the 1100 people who have viewed this thread to date buy elsewhere, Then DSG will have made a loss on my business with them. Every little loss counts. I can't stress enough though that I want this resolved. I have better things to do with my time.

Without Prejudice Hi Paul, I see you are here. The chap you named called this morning. The call was "slightly" confrontational but I am pleased he called. Thank you. I have sent him, along with your CEO and others a few bits of the correspondance on this. Let's see what happens. In the mean time, we shall submit a Data Subject Access Request to the address you povided. I am trying to enjoy my time off before I go back to work and am a bit peeved that I am still dealing with what should have been a straight forward customer service issue.

http://en.wikipedia.org/wiki/Dixons_Retail

ok, after speaking to a lovely lady I have the following info: The CEO of DSG retail is: John Browett and I can email him at john.browett@dixonsretail.com She advised me to copy the email to their Customer Services Director, David Grieve, david.grieve@dixonsretail.com

Mr Singer is the "Group Finance" director. Perhaps there is someone who is a bigger cheese....?

Thankyou silverfox. I will do that.

For the benefit of those reading the thread: Paul's first PM today asks me to write to their legal services at DSG retail's registered office, re-outling the problem and they will then start "Proceedings". He states that he can no longer help with this matter as it's now over his head. His response to my previous post is that a named colleague of his is doing some final "Prep work" and will contact me soon.

Without Prejudice Paul, I have PMd you asking for the name of the person at that department you suggest I write to and their contact phone number. An email address would help speed this issue up too. KV

Without Prejudice I know we are now into the third year of dealing with this problem, but Paul, are you seriously telling me that you want me to redact an address that is in the public domain, an address which infact by law your company is obliged to make public? I could understand if you had given me the name of a person who at that address, was going to take ownership of this problem and rectify it and you were asking me to keep their name confidential. However, true to PC World / Currys / DSG Retail form, you have not done this but yet again have apparently passed the buck so that I have to start this complaint all over again!!!! That is bananas and infact pretty much encompasses your company's approach to this. You may not have noticed Paul - the view count on this thread is rising quickly and there are now outside websites following it too.

Crossed Posts there. If you don't mind I will check your post #17 with the site team....

Without Prejudice Thanks for your PM Paul. Do you have an objection to me copying it to this thread?

It's been 2 weeks Paul. Can you set out a timescale for answering these please.

For starters, check the studio account for unlawful charges...

Paul, For some reason, the email address of the legal I sent you dept does not send well on cagmail. There are no spaces in the address.

Without Prejudice I have also just discovered to my horror whilst checking some details to forward to Paul, that the copy of the contract given to my company in store on the day of purchase, is significantly different to the one forwarded to me by Rentsmart when I requested all paperwork related to my company. The copy given to my company, although paginated correctly, is missing the critical information such as the terms, exclusion from rights under the Consumer Credit Act 1974 and the all important recommendation to seek legal advice before entering into the agreement. !!!

Without Prejudice Hi Paul, I have PMd you the contact info last week. I will do it again. As my company's concerns have been met by your company's finance provider and their representatives with nothing other than lies and / or threats, thus escalating what should be a straight forward serious customer complaint into a litigous matter, I would be grateful if all matters were discussed in writing. The outstanding issues are: 1) Your company is either to provide the service sold to my company or to refund all monies paid by my company and undo any arrangements that resulted from the misrepresentations made by your company. 2) I would like the address to which a Data Subject Access Request may be served for the purposes outlined above. 3) Meeting with press as outlined above. For the information of caggers, other than the posts on this thread by Paul, there has been no progress made to date.

Yeah....pesky customers........who needs em?

Hmmmm.... I wonder if they called................................................................?

What is it with miracles, they only seem to have happened in the past??